Brittany Ferries had begun to issue refunds in the last week of April for customers that wished for a refund. And last but not least, you are often in for a very short night with a 5 am wake up if you want a breakfast. I know I was entitled to a refund by law, but we go to France a lot so we were happy to accept a voucher, Sandie, 69, said. Find out how we combat fake reviews. Affinity Federal Credit Union: Telegraphic Name: AFFINITY FCU: Location: Basking Ridge, NJ. Please accept our apologies regarding your delayed sailing due to bad weather and we are sorry to hear of your disappointment with our on board services on this occasion. Date of experience: August 2020 Ask tracyoverton01 about Brittany Ferries Subject to Promotional Conditions and P&O Ferries' Terms of Business, both available online at poferries.com. These tickets require a 50% deposit at the time of booking, which is non-refundable. Dear Mike, Thank you for taking the time to write a review. Dear Jonathan, Thank you for submitting a review. Please note that the difference in ticket price still applies. WebIf you have a Brittany Ferries issued refund or gift voucher you can apply this to your reservation either when making a booking or amending it online. Good afternoon,Thank you for your review - I'm pleased to hear that you were satisfied with our booking process & have been able to make any changes necessary with our Flexi ticket fare.We hope you enjoy the rest of the weekend.Best regards,JamesBrittany Ferries. I wasn't happy then but it was very hard to get in contact with anyone to discuss so let it go. Date of travel must be amended before original travel dates occur. 894646. Staff on board nice and polite. Economy tickets are non-refundable, so you won't be able to get a refund. Our latest Brittany Ferries sales from May 2023.There's no excuse to go to other side, as you can enjoy better price at Brittany Ferries. If so it would be helpful if clarification could be posted on BFerries website.Hopefully Trustpilot will come to the rescue!Tom Leech, Dear Tom, Thank you for taking the time to write a review. I was obviously too pessimistic and/or you were very persuasive with them! The VW California Club is the worlds largest resource for all owners and enthusiasts of VW California campervans. Registered in England No. Find new Brittany Ferries offers at PromoPro.Service sale - further reduction 15% - it is best time to buy it with this unbeatbale price.Shop now and save money now. Told them I wanted a cash refund to the card that made the payment and eventually they hung up on me - nice.Here's hoping that it was just a last ditch attempt to fob us off with Monopoly money and we'll actually get our refund. It pays to shop around for your travel insurance: for example, Columbus Direct and Aviva both offer add-ons to cover airports and ferry ports unexpectedly being closed because of strike action. No probs with customs either end. Seems like Brittany ferries are edging towards a P&O (for those who remember their Portsmouth operation) level of service but not at a reduced price. Instead you can Book with Confidence knowing that you can amend your travel dates without incurring an amendment fee during 2022.. No body ever answers the phone. Shop now and receive huge promotion on top brands. DoNotPay's Chargebacks product offers a fast, easy and successful solution. I believe they do this to protect your allowances if your call is not answered within a specific time, but this is something you would need to check with your provider.I am sorry for any inconvenience and frustration caused.Kind regardsSimonBrittany Ferries. I would say though that if I was running the Government of any country I wouldn't let ANYONE in until I knew it was completely under control and safe for my own citizens You must log in or register to reply here. If I could give no stars I would have. 2023 Trustpilot A/S. After an aborted Bilbao to Portsmouth sailing (without adeqauate warnings) my wife and I had no other option other than to drive to a channel ports to secure a sailing from a reputable and reliable ferry operator. Read on a French report that Brittany Ferries will be offering a refund as it seems that there has been Direction with reference to the European Regulations made Officially to them that they were in breach. Choose the most convenient route and shorten the drive to your destination, saving time and money. Dear Geoff, Thank you for taking the time to write a review. Brittany Ferries cancelled the outbound trip because of the Covid-19 pandemic, and offered the couple a credit note, which they said they were happy to accept to save the company from having to issue refunds. Both Portsmouth and Le Havre are busy port cities with plenty of amenities. We have just had a voucher (valid 2 years) for a cancelled foot passenger crossing but only for the outward journey, not the return 3 days later! Harold and Terry Aliffe, who live in Mazarron near Murcia, Spain, and visit England every year, also had their Portsmouth to Bilbao ferry cancelled. Take your cash with you. - See 1,166 traveller reviews, 447 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. WebRefund Request This form is to request a refund from National Sports ID. Get more orders and save more with discount code. Say that an announcement is being made. Sadly we had to book for our meal in a queue. Instead you canBook with Confidenceknowing that you can amend your travel dates without incurring an amendment fee during 2022. Wants to enjoy great savings?There's still time to have great discount on 100Percentpure.Shop all the huge money off orders and has no time to wait. Buy all your VW California Accessories at the Club Shop Visit Shop. Brittany Ferries: Bad customer service no cash refund - See 3,406 traveler reviews, 865 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Have become too expensive, when they are open. Our latest Brittany Ferries sales from May 2023.Get 20% on Service, take time to order now. had an email from Brittany Ferries to say they have issued a voucher for 500 to be used for a crossing in the future. Here's all you want.Give a glance at this offer - 10% reduction UK Coupon Codes,Let's be more quicky than others to have the huge savings. Offering the widest choice of cross-Channel ferry routes to France and northern Spain, we have a fleet of spacious and comfortable cruise ferries and also operate a high-speed ferry service to France during the summer months. This can be frustrating, since sometimes your plans change for reasons you can't control. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. If you've already purchased something and want a refund, DoNotPay can help get refunds from: DoNotPay can help you save time and protect your privacy in many different ways. Dear FrancesThank you for your feedback about our website and customer service, we appreciate it! I doubt this will go ahead. Brittany Ferries: Brittany Ferries - the no refunds company! 10 days ago I decided to email to If this is not the case, please get in touch with our team here https://www.brittany-ferries.co.uk/information/contact/form and they will be able to help.Kind regardsJaneCustomer ServicesBrittany Ferries. This leaves us in the position to use this money for planning alternative holidays when the lock-down is lifted. Good afternoon,Thank you so much for your review - it is greatly appreciated hearing your kind words concerning our contact centre team. Find new Brittany Ferries discount codes at PromoPro.Receive a free gift from Brittany Ferries. Verification can help ensure real people write reviews about real companies. We have been extremely busy due to national strikes in France and weather disruptions but we are doing everything we can to answer calls as quickly and efficiently as possible.We hope that despite your disappointment you are looking forward to your crossing.Kind regardsLeah Brittany Ferries. Next time, we might use the Eurotunnel.. Exploring Venetian Waterways by Boat and Bicycle, Venice, Beware UK passport renewal and holiday scams, Accommodation Review: Bude Coastal Resort, Cornwall, Travel Guide: El Salvador, Central America. Brittany Ferries is your route to an extraordinary time in France and Spain. We had a premium booking, boarding was so slow, but we did get off first. This was done on a sailing by sailing basis so by now you should have received a refund credit note for both legs of your booking equalling the total amount paid. So I hope that will follow in 3 days. The book with confidence pledge is available on all of our routes and allows you to delay your travel dates to later in 2022 - for travel up to 31st December 2022. Reporting back as promised. WebClaim your credit note Credit Note Information With the easing of rules, we are no longer accepting requests for credit notes. Customer service and communication is deplorable. From I understand that I am entitled to at least 50% refund when ferry is delayed 6 hrs or more.My email address is: [protected]@gmail.comAnnie Cook Read full review of Brittany Ferries Helpful? - See 3,356 traveler reviews, 855 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Depending on your circumstances, you may find your travel insurers can help. Further 75 off Selected Crossings at Brittany Ferries. Please email pct.enquiries@exelaonline.com quoting Refund Required along with a proof of bank details in order for the refund to be processed. This was a significant change of journey plan for passengers who for example were travelling to Spain with fuel-guzzling lorries and motorhomes. Dear 'Ron S', I am sorry but we're currently unable to operate a passenger ferry service in order to protect both our crew & customers and weve had to close most of our telephone lines and temporarily resort to an email only customer support network.For sailings that were affected by the suspension of services, we've automatically cancelled the bookings and been in touch via email with regards to the refund. Carry on browsing if you're happy with this, or find out how to change your setting in our privacy policy. Itll be interesting to see how much they hike the premium. 2023 Trustpilot, Inc. All rights reserved. I have no desire to run through the whole complaints process, contacting ABTA etc but I'll do it if they make me.Very, very dissatisfied with this response which may cross into illegal business practices - certainly unethical. We have noticed that there is an issue with your subscription billing details. WebYou are entitled to compensation of 25% of your ticket price, for that part of the affected journey, if your service is delayed in arrival by at least: One hour for a journey of duration four hours Two hours for a journey of duration between four and eight hours Three hours for a journey of duration between eight and 24 hours Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. You need to employ more staff in call cetre rather than relying on IT that all customers are not happy using, Dear David, Thank you for taking the time to write a review. You have exceeded the limit of sign in attempts. We also ensure all reviews are published without moderation. They held firm and said no.After a few days I received an email telling me the following: "Following the cancellation of your Brittany Ferries sailing; please find attached your cancellation invoice including a summary of any monies that will be returned to you, by method of payment. We are storytellers. If your travel plans change at any point, getting a Brittany Ferries refund can be difficult or impossible. 18 of us due to fly out to Barcelona for a Stag Party (all sensible and grown men). Brittany Ferries issued us with credit notes. Debit card payments and purchases are not covered by section 75 of the Consumer Credit Act. Their overnight flight from Portsmouth allows you to arrive in Le Havre early at 08:30, allowing you to stay as long as possible. Enjoy Extra 10% Off Sitewide.Grab it now. For example, if you are travelling in a motorhome that exceeds 3m length or with a trailer, be aware of which ferry operators can and cannot accommodate it. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Which is impossible. Thank you for your constructive feedback about electric cars.Best wishesLucyBrittany Ferries. They will answer your email as soon as possible. Raymond Smith, who crosses from southern England to northern Spain in his articulated lorry every fortnight, said: I was meant to be on the Brittany Ferries crossing from Portsmouth to Bilbao. I have twice emailed B ferries for help and advice, acknowledged with automated promise of a response within 10 days. Anyone can write a Trustpilot review. Take your cash with you. Would like to book a sailing to Bilbao for mid May but cancellations - if you can make sense of the sailing updates - appear to make this something of a gamble. Good morning RayThank you for taking the time to leave a review.When we introduced our new ships, we trialed including breakfast and dinner. The value of the Refund Credit Note must be equal to the amount paid for the original booking, or less than the amount paid, where a part cash refund has previously been given. When a cancellation happens in advance, all customers are pre-advised by text messages: this is why mobile phone numbers are always requested at the time of booking. Hence it pays to renew rather than shop around at the moment. I will in future be looking at using another company. Unfortunately, we were unable to operate a passenger ferry service in order to protect both our crew & customers. Refund Code For Brittany Ferries May 2023, Brittany Ferries Advertisers Discount Code, Brittany Ferries Friends And Family Discount Code, Not only can you have a comfortable and pleasing shopping experience at Brittany Ferries, but also have access to, It's a wonderful thing to refer friends via the referral program to Brittany Ferries. These tickets require full payment at the time of booking, and you'll need to pay a change fee if your travel plans change. Brittany Ferries: Worst Customer Service - NO CASH REFUND - See 3,366 traveler reviews, 857 candid photos, and great deals for Plymouth, UK, at Tripadvisor. As easy as it could be to book ferry crossings on Brittany Ferries and crossing times are so convenient for us as we have a holiday apartment in the Vendee region so great arriving at 8am and easy coming back on a mid afternoon crossing on the Plymouth to Roscoff route. This is applicable to both new and existing bookings. !Brittany Ferries. I am pleased that you were happy with your booking and that you can now look forward to your sailing. we are voyage members, and travel a couple of times each year on the Portsmouth to Spain crossing ,very disappointed about the reduction in the onboard food package, all slipped through very quietly .1st at the end of last year the complimentary breakfast was removed Now this year just found out the complimentry dinner has also been removed.So just left with the 10 voucher, just waiting for that to be removed as well.Disappointed !!!!!!!!!!! WebDesired outcome: I would like a refund please. Sign up to The Travel Magazine's FREE Newsletter and get the latest news, articles, guides, promotions and competitions. Brittany Ferries to offer refunds and credit notes. Brittany Ferries issued us with credit notes. We appreciate your patience during this time. Good afternoon,Thank you for your review - we're very happy to hear that our colleague Nathan dealt with your query & sent you new documents swiftly. Keep your mobile phone operational in the days before the crossing, and check for text messages from the ferry operator. Given the longish check in procedure it would be useful to have fast charging available for electric cars in the queuing process. Its a complaint about their lamentable lack of operators to Revenue impacts the experiences featured on this page, Ferry cancelled without warning : not offering refunds, only travel vouchers. We will be happy to give you a refund of the remaining balance on your card free of charge, at market rates. Free shipping does not include promo codes items of Brittany Ferries at brittany-ferries.co.uk. We have booked to go away on 3rd September Stena Lines Harwich - Hook of Holland then Return Santander - Portsmouth on 28th September. Phone Call 0330 159 www.connexionfrance.com Il est interdit d'interdire ! The Travel Magazine is a travel portal with highly informative, upbeat and inspirational articles for people who love to travel. Brittany Ferries: No refund for cancelled bookings and washed their hands of customers at the worst possible time. We have had a spike in call volumes recently due to the ease of restrictions in entering France.I'm delighted to hear however that our colleague Julie was able to assist you with your booking when you were able to get through to the contact centre.We look forward to welcoming you on-board later this year.Kind regards,JamesBrittany Ferries. Start by selecting the furthest geographical destination for the cruise and ask the insurer if they cover all the other countries/destinations scheduled for your trip. Ich musste die Reise stornieren. Choice between a refund and credit to be given. This way, you can save more at Brittany Ferries when they pass the merchandise at brittany-ferries.co.uk. This might offer you cover on purchases of any value made on debit, credit or prepaid cards. Thank you for choosing to sail with us!Best regardsJanineBrittany Ferries, Hello Jean,Thank you for your review - I'll be sure to forward your compliments on to the agent that assisted you (Sally).We look forward to welcoming you on-board in future!Kind regards,JamesBrittany Ferries. This type are not permitted to operate when the wave height exceeds 3.5m. Join today and get the latest news and deals straight to your inbox. The company aims to respond within 24 to 72 hours, but when volume is high the response time can be up to 10 days. Excludes vehicles designed for commercial use. But what you need to remember is that discount codes of Brittany Ferries does not apply to some of its products in a special promotion period. The flight back to Portsmouth departs Le Havre in the late afternoon, returning at 22:00. Find out how we combat fake reviews. Only use if there is no alternative. I am sorry you did not have an enjoyable voyage Best wishesLucyBrittany Ferries. Markd Full Member Messages 1,019 May 5, 2020 #3 My young sister has recently been diagnosed with cancer and very Ill.I contacted Brittany Ferries to ask if we could reschedule our upcoming booking .The customer service agent was without any empathy or compassion .He constantly quoted advocate for travel insurance In these most difficult of times a bit of kindness would have been so appreciated.We cant rebook as at this stage we dont know if my sister has days weeks or months left ,but my request for a voucher for a later trip was refused .A difficult situation was made even worse today ,I am totally shocked and saddened by his lack of understanding .Brittany Ferries ,you are a large company and could do so much better . See our cookie policy. However, your 10 vouchers are a separate benefit of being a club member so this remains unaltered.I am sorry for any disappointment caused but hope I have clarified the reasoning behind the decision.Kind regards, NiamhBrittany Ferries. In this way, you can claim the. Our usual route to France is via Euro tunnel but seeing the traffic chaos on the weekend before Brittany Ferries credit notes are valid for travel for 2 years. What time is Check-in? When do I need to check in? Check-in closes 45 minutes prior to departure for all routes. Brittany Ferries recommend you check in at least 90 minutes before departure. 0 0 Share More L Laetitia Graves of Montpellier, FR Apr 14, 2022 5:11 am EDT Verified customer Special thanks to the entertainment team who left our grandchildren saying they wished the voyage had lasted a week! Could be the last tme we travel with Brittany Ferries..The price this year for two nights hotel and cabins was 1353 last year three nights hotel with cabins was 850 with a promotion which was booked November the year before a bit of a price hike. In conjunction with this, we received negative feedback from customers so the decision was made to end the trial. Here are 8 tips for writing great reviews. Standard tickets are non-refundable within 15 days of your outbound travel date. Redeem your voucher on your next ferry booking Book Now Terms and Conditions Monitor weather reports before your crossing. Difficult to get the cabin that you want these days. Do not want to pay for full price?Brittany Ferries 20% code without paying extra money when using discount code at Brittany Ferries.The entire site is open for you. However, I can confirm that the cost charged on your booking was correct. Here are 8 tips for writing great reviews. I saw in the news the morning that the Competition and Markets Authority is flexing its muscles on the whole issue of cancellations/refunds so it will be interesting to see where that goes. Michael O'Leary (Easyjet) was interviewed on the telly this morning. WebNo refund where fare is lower. Here at Brittany Ferries,Brittany Ferries sale - additional reduction 30% Service is ready to help you save a lot of money.Shop it before it expired. It may not display this or other websites correctly. Therefore, you can enter discount codes in the "discount" box in the lower-left corner of Brittany Ferries when making a payment. Blamed on the weather but we were late loading, so make of that what you will. Please reset the password again. KennethM L - Learner Plates On KennethM If we did eventually decide to take the refund, the balance would be refunded at the present cancellation value, and without any further increase in the fee. Find new Brittany Ferries discount codes at PromoPro.Brittany Ferries is here to offering every customer the great savings, Shop now and receive huge promotion on top brands.Grab it now. Hello Mr Foster,Thank you very much for your review - it's much appreciated. We have used this service since its inception, when it was wonderful. Dear JohnThank you for this positive review of our on-board safety. New promotion updated timely.There are thousands of charming goods on Brittany Ferries, select the one you want to buy and use the discount code to enjoy this offer - Brittany Ferries - 20% Service at just 2 days.As you cannot find any lower price products. What percentage of would-be tourists will resume taking overseas holidays, against the numbers who may decide not to trust government/medical opinion? We have just had our credit note for crossing on 5 June cannot rebook. Under this legislation, passengers will be guaranteed reimbursement or rerouting, if there ferry is cancelled or the departure is delayed by more than 90 minutes. Successfully filing a chargeback can be tedious and difficult. Now it is a labour to be endured. I wrote a review a couple of days ago and received a reply from Brittany Ferries saying that they were 'sorry I was unable to book seats'. What they managed to omit was that there are no seats available on any of their Ports-Le Havre night sailings whether high season or low season. That was an unnecessary deception. We do normally get brilliant feedback about our cruise ferries and the ambience on board. When the ferry was cancelled, we had to drive to Dover in our motorhome. By Posted when did harry styles dad passed away In mckayla adkins house Sign final reduction the Newsletter for Promotional Discounts and Special Offers. Booked to travel from Portsmouth to Santander in May and obviously due to the current situation the crossing is cancelled. Also a cabin overnight is around 100. The air company have offered us a credit note to be used in the future, but we cannot split it, we all have to travel as a group for it to be used. Everything is applied with this discount.Come on and enjoy the discount in the whole site. Terry Aliffe said: We learned of the ferry strike on an expat forum, before receiving a text from Brittany ferries. In summary, here are the ways you can request a Brittany Ferries refund: Brittany Ferries' limited refund policy can make getting your money back difficult if you've changed your travel plans. Some dont cover strikes at all. Payment: If you can't get a refund, you might need to file a chargeback on the card you used to pay for the tickets. For most ferry passengers, their travel experience will be smooth sailing. You can amend your travel dates online in 'My Account'. Highly recommended anyone traveling with pets to use Brittany Ferries, amazing team. Tried phoning customer services but a message simply says "no longer in operation - you have not been charged". We use dedicated people and clever technology to safeguard our platform. This makes it a convenient way to take your car on holiday with you. According to comparison site, Money Supermarket, if youre booking a cruise and need insurance to cover this type of holiday, conditions will vary according to the insurer. They will also gain adequate assistance for snacks, meals, refreshments and, where necessary, accommodation for up to three nights. Dear Mr and Mrs Waistell, Thank you for taking the time to write a review. This is good value, as taking the refund then renewing later would almost certainly result in a DON'T TRUST THEM. I was initially offered a voucher which I rejected, then a voucher plus discount which i also rejected. My insurer demanded that I drive during lockdown. The National Enforcement Bodies that enforce maritime Legislation, under which the EU 1177/2010 article is situated, have been notified about the policy Brittany Ferries are operating under, ie, the giving of vouchers and River Cruise Review: The Blue Danube aboard the Hanover and Historic Cities, Lower Saxony, Germany. Maybe APIs arent required anymore? Great service. While these tickets are the most flexible, they still do not allow for a full refund if you need to cancel your holiday. :)We look forward to welcoming you on-board in the near future.Best regards,JamesBrittany Ferries. Therefore, I'll pass on your valuable feedback to the relevant department. Further details are contained in the Guide for Customers and the Guide for licensed Tour Operators and Travel Agents. We had Brittany bookings made through the Caravan Club CAMC. Not 100% sure but I would have said you'd be claiming against next year's policy, ie the one in which the trip was due to take place. Very happy with the booking process, I used the flex ticket and changes that I needed were easily made. We rebooked the April crossing for August we amended the booking again to April 2021 due to being furloughed. French side needs a lot of improvement regards the exit through the cabins. We have had sailings cancelled by them and have yet to receive any notice. Do not include any personal details in the box below. 3. Save Money With our Brittany Ferries offer.Once you have filled up your basket with lots of lovely goods from Brittany Ferries, never forget to use this discount code to get your money off.Hurry and dont miss out. Thank you, Good afternoon,Thank you so much for your review & compliments with regards to my colleague Emma assisting you with your booking. This means that it's best to avoid needing to cancel your travel booking as much as possible. This review is in regards to the customer services for booking the trip, changes needed to make for the trip and the amazing support regarding traveling with pets and help with the documents. We spent time trying to find a route to Spain as the large motorhome incurs double payments on the toll roads in France. First of all, please accept our apologies for the delay getting through to us. You are using an out of date browser. Sit back and relax while we do the work. I told them this was probably not legal per EU regulation and I would raise to ABTA if they did not provide a refund. - See 3,385 traveler reviews, 868 candid photos, and great deals for Plymouth, UK, at Tripadvisor. This formerly excellent company is now awful. With elegant surroundings, stylish bars and superb restaurants, not to mention our award-winning service and excellent onboard facilities, you can just sit back, unwind and enjoy the experience.
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