I had heard that they have cut all the funding for some of the Disability charities and severely cut funding to others. the following: Thank you for your response to my FOI request from 2nd August, and the any business day between the hours of 9am and 4.30pm. Once garden waste has been collected from the household it is the property of the Council. I attach above a spreadsheet showing the information you have requested. Taking out the rubbish: there will be no collection calendars delivered this year. However, this is not the data that I have asked for. (Whomever did the task on expelling Pelling has a lot to answer for, flickers across the mind). Well done to whoever was brought in to effect this change! The Council and the Contractor will use your email and/or postal address to provide you with information about your garden waste collection Service, including a reminder when your subscription is due for renewal. But like much of London, this expansion also presents new challenges when it comes to waste disposal. Please use this web site address to view the council's e-mail disclaimer - http://www.croydon.gov.uk/email-disclaimer. In 2016 the borough council was forced to implement a widespread ban of daytime business waste collections in an attempt to prevent illegal fly tipping. 6.3. [1]image Download Yours sincerely, Any email received it was they that did the hard graft and evidenced the need for change which is how it should be done. Customers will be notified in advance when the next annual payment is expected. Croydon Veolia have a 15 year contract with Croydon Council which began in 2003. We are a leading waste management company helping businesses in the UK save money on their waste collection and disposal services. Once you are receiving the chargeable garden waste Service, you may cancel the contract for the Service at any time by providing the Council with at least one months notice via www.croydon.gov.uk/myaccount. To: FOI <[Croydon Borough Council request email]> decision. I requested a download of all Collections made from Bigbelly bins since Information about collection days will be available on the Councils website. Printed from https://www.whatdotheyknow.com/request/bigbelly_bin_collections on May 02, 2023 05:24. 7.5. Customer. 2.3. This includes all those who are elected or appointed to public office, nationally and locally, and all people appointed to work in the Civil Service, local government, the police, courts and probation services, non-departmental public bodies (NDPBs), and in the health, education, social and care services. is a registered charity in England and Wales (1076346) Conditions apply so please contact . is a registered charity in England and Wales (1076346) 14.4. ------------------------------------------------------------------- In your request for information dated 2 August 2021 you requested the I am writing to request an internal review of Croydon Borough Council's handling of my FOI request 'BigBelly bin collections' made on 2nd August 2021. Whatever the position with reporting missed collections which is often a fruitless exercise, Veolia are simply abysmal at what they do. You may only use the designated garden waste bin(s) provided by the Council for the chargeable garden waste Service. Business Wastes recycling service processes all kinds of recycling, including cardboard, plastic, paper, glass, wood, biomass, garden waste, soil, scrap metal and WEEE (electrical waste such as appliances). We are responsible for the cleaning of over 2,678 streets in Croydon. You must inform the Council via https://www.croydon.gov.uk/rubbish-and-recycling/bins/garden-waste/change-your-garden-waste-collection-address of any change in address to enable the Council to amend your collection details to your new address, as long as it is still within the London Borough of Croydon. located in the, After over 3 months, I hope you can understand that this is not an 3.5. Where the Council has damaged the bin(s) during the collection of garden waste, please contact the Council as soon as possible to arrange repair/replacement. Holders of public office should exhibit these principles in their own behaviour and treat others with respect. and a limited company (03277032). So far I have only received a single response on 8th September stating that they will chase up the service for the data. If you wish to put your house number or name on the bin it must be done in such a way that if required the bin can be restored to its original condition. I am writing to request an internal review of Croydon Borough Council's handling of my FOI request 'BigBelly bin collections' made on 2nd August 2021. For any questions and answers about wheelie bin weight limits, sizes, locks, and anything else read our bin FAQ guide. This service offers collections every 2 weeks for 71.02 a year. Business Waste collects all types of trade waste, from simple bin collections to more complicated waste disposal. mySociety following information: Please can you provide an output in Excel format of all collections made Yes! Our Town Hall reporter, KEN LEE, on a council consultation that appears to be an exercise in stating the bleedin' obvious The council's 81,000 per year Tory Mayor wants residents to "shape" its outsourced rubbish services. The chargeable garden waste Service is available for use by and payment from domestic households only. What will the 'new' Westfield deal really mean for Croydon? Holders of public office should be truthful. Should you have any difficulties with reading the spreadsheet kindly I have lots of admiration for the workers who clear my bins. View as HTML. disseminate the information contained within this e-mail. We apologise for the delay in responding to your request. us responding to your request. You must also cancel the Service if you will no longer be a resident in an eligible property within the London Borough of Croydon. Located less than ten miles from Charing Cross station, the South London town is one of the Southeasts largest commercial districts. Thank you for your response to my FOI request from 2nd August, and the data that you have provided today. Or the compliance of the Nolan Principles in my case . Frankly I would be hard pressed to tell the difference of a full service offered by the Council and a minimum service . support colleagues may be working from different locations. Constantly week in week out right now I try to dispose of my rubbish and/or recycling in the communal bins for our flats only to find the existing recycling/rubbish from the previous week full up and not collected meaning Im having to hold on to my recycling until the bins are actually emptied(!) You must make payment for the chargeable garden waste Service in advance by Debit Card or Credit Card only, online via www.croydon.gov.uk/myaccount. Croydon Borough Council, Download a zip file of all correspondence. I was also surprised to learn that they were still including some of those charitable organisations in their Impact assessments despite being fully aware that they no longer funded them and that the service would cease if it had not already. 9.2. Find out how to start or renew a garden waste collection. After creating a waste management plan for your business, our collections will be reliable and regular. Report a missed bin collection Check your council's website to report a missed bin collection. Please provide the data at the earliest opportunity, otherwise I will have no choice but to take this matter further and contact the Information Commissioner's Office to register a complaint. The town is a bustling business centre which also boasts an exciting, lucrative night life. Further to your email dated 10 November 2021, in which you requested an They should not act or take decisions in order to gain financial or other material benefits for themselves, their family, or their friends. This service offers collections every 2 weeks for 71.02 a year. 7. Find a postcode on Royal Mail . View as HTML, Senior Litigation and Prosecutions Officer, [1]cid:995D36CC-63D9-452C-921A-47E295D9BC0F, To allow us to deal with the disruption caused by Coronavirus /COVID-19 1.3 Objectivity Yours sincerely, Thank you for your patience and understanding. Existing members affected by the disruption due to Covid-19 will receive their compensation automatically when their . 17.1. There is a link at the bottom of the page to book bulky waste or assisted waste removal or report crew related issues. The bin(s) should be removed from the public highway as soon as is reasonably practical after collection (it is an offence to obstruct the highway). Yellow lidded recycling and green lidded garden waste bins are emptied on alternating weeks. Sometimes they turned up the following day. In your request for Internal Review, you asked the Council to reconsider View as HTML, DearA Hooker Can you provide an update on when I can expect to receive the data requested please? And for those without access to a computer or printer at home, Mayor Jason Perry makes the less-than-helpful suggestion of visiting one of the boroughs libraries, most of which he has closed for five days each week in order to save a few bob. Your red lidded rubbish bin is emptied weekly. Presentation. 5.1. After the free bins arrive at your chosen location, fill them up with the agreed waste type. As well as helping your business reduce its environmental waste impact, our recycling services will help your company avoid paying high landfill taxes. Bins | Croydon Council Home Rubbish and recycling Bins Bins Rubbish bins, check your bin collection days, download your latest collection calendar, report a missed bin. Warlingham Car Boot Sales dates 2023 - starting May 1, Police arrest four men in connection with Mitcham shooting, M&S announces Purley Way store opening date as Apr 27, Walk 'n Talk Croydon, Coombe Woods, Tues from May, Demolition shows how council's planners have no 'red lines'. 6.10. And how come he cant provide this while he circulates his monthly propaganda leaflet? But with Christmas and the New Year falling at the weekend this year, bin collections in Croydon will not be affected by the usual changes. We are making it easy for residents to get their bin calendars online this year. No failure or delay on the part of either the Council or the Resident(s) to exercise any right, power or privilege under these Terms and Conditions shall operate as a waiver of, nor shall any single or partial exercise of any such right, power or privilege preclude, any other or further exercise of any other right, power or privilege. Internal Review of the Councils response to your request for information, If you need a printed copy for your home and dont have access to a computer, our library staff are able to help you get one sorted and printed at any of our branches.. The council says that these services will be moved to the main webpages later this summer, at which point residents will be able to request these services through the website and manage any changes through links in their confirmation emails. While the days of collections aren't changed by festive bank holidays this year, locals may still face . Our local crews mean you get the benefits of specialised local knowledge. If you have specific questions about reducing a certain type of waste, find the relevant page in Your Waste. The 2022 rubbish calendar was the last hard-copy version that residents in Croydon will be receiving for a very long while. A range of two and four-wheel bins are available to store all sorts of waste on your premises. If you are not content with the outcome of the Internal Review, you have 8 Mint walk In the event of the bin being lost, stolen or damaged you may be required to pay to the Council the costs of the equivalent replacement bin(s) and its delivery unless the Council has damaged the bin(s) during collection. Delivery will be completed when the bin(s) are placed at the property named in your application. The calendars not worth the paper it was printed on anyway. View as HTML, 92K Find out what services we provide the residents of Bromley. Minimal = of a minimum amount, quantity, or degree. Order a garden waste bin. The Council shall be free to sub-contract the provision of the Services (or any part thereof). Are you the owner of any commercial copyright on this page? decision. https://www.whatdotheyknow.com/help/offi https://www.whatdotheyknow.com/help/ico- http://www.croydon.gov.uk/email-disclaimer. Dear Croydon Borough Council, I am undertaking some research into usage of Bigbelly bins. Contact us for a quote 0800 211 83 90. Alongside offering daily, weekly, and fortnightly collections, you can add more, different types, or bigger bins to your services and adapt the frequency of collections. The are also working with in some cases 75% less staff and not allowed to answer calls even when they want to. Or if youre simply producing more waste of the same type, we can add an extra or larger bin to your delivery and collection services if youre at capacity. For more information on rubbish and recycling services, visit the council website, the council suggests. I understand the data should have been provided within 20 working days of the request having been made, and is now over 2 weeks overdue. 5.2. Let us know about any access issues where you want the bins delivering such as locked gates, access codes and times. 2000andwe aim to senda response by30 August 2021, however due to the This email contains proprietary confidential information some or all of I understand my that legally my FOI request should have been fulfilled by 31st August, and is now late according to the law. The might not provide that information to you. We are responsible for emptying the bins of the 139,000 households in the borough and for street cleansing. We provide commercial Do you supply a duty of care certificate? Enter your email address to subscribe to this blog and receive notifications of new posts by email. I look forward to your response and hope that you can provide the data. Any dispute, controversy, proceedings or claim between the Seller and the Buyer relating to these Terms and Conditions (including any non-contractual matters and obligations arising therefrom or associated therewith) shall fall within the jurisdiction of the courts of England and Wales. A Waste and Recycling Page page will then appear listing all your bins, the last and next date of their collection. Thank you. does not fulfil my request in any shape or form. One of them recently died on the jobVeolia binman dies in Thornton Heath during hottest day of the year. Contact us online Send us a message and we'll get back to you as. Bernard Weatherill House New or additional subscriptions to the service will have bins delivered in advance of the first scheduled collection. I would ask that the team and executive person responsible get a big pat on the back and if possible second them to tackle a few more of those perfectly legal sordid protocols. We work with all our customers to ensure your waste is always collected on time when its suitable for you and the licensed waste carrier. ISO certification is provided by a third party in our case Alcumus ISOQAR, which providesUKAS accredited ISO certification. Bin "Fullness" reading at time of collection (if available). Log into your Croydon Council account or set one up. 4.1. Please contact the Council via your www.croydon.gov.uk/myaccount to report the problem after 10pm on the day of the collection and within 2 working days of your collection day. Once we have collected your waste, our team will divide it into recyclable and non-recyclable. All notices under these Terms and Conditions shall be addressed to the most recent address, email address or fax number notified to the other party. Presentation. The service includes 25 fortnightly collections a year, covering 50 weeks (there is a 2 week break over Christmas) Payment is by one annual Direct Debit payment per year. contact me by phone. the time/date of every collection made from each of the Bigbelly bins located in the Croydon borough. data that you have. 6.11. Communal collections for flats will not have calendars, but residents can check their collection date on the same webpage. After over 3 months, I hope you can understand that this is not an acceptable response and does not fulfil my request in any shape or form. giving feedback TheInternational Organization for Standardization (ISO) is an independent, non-governmental group that uses experts to set global standards for providing innovation and solutions to worldwide challenges. will communicate electronically only. Theres no fundamental changes to the pattern of the fortnightly collection cycles, though the first weekend in May on the calendar carries a big, black asterisk, as the council nor its rubbish contractors, Veolia, have yet worked out when to put the bins out on a coronation bank holiday. Words imparting the singular number shall include the plural and vice-versa. 7.1. Your donations keep this site and others like it running. 10.2. 2021. Then it is easier for them to return the bins to the right place or for you to find them if they dont. We can perform waste audits for your business, hire out skips or even offer legal advice. And as for the Tory Mayor: Its important that we make core council services accessible for our residents and Im pleased that we have already seen an increase in residents taking advantage of these online services, said Perry, who has done nothing to extend the hours of service of the councils contact centre. Are you the owner of any commercial copyright on this page? I can confirm that we are considering your concerns and we will aim to View as HTML, 156K mySociety Date and Time of Collection They mean that residents will no longer need to log in to My Account to complete these simple tasks. Really ? Contact the department Telephone 020 8770 5000 Address Sutton Central Library, St Nicholas Way, Sutton, SM1 1EA Report a problem with this page 3.11. Croydon Council has admitted that it has been running a sub-standard public contact service for years. Check your bin collections - Croydon Council Services In your area News Jobs My Account NEW Help improve this site by giving feedback Contact us Fastest way to get help is online Get in. current COVID 19 (Coronavirus) outbreak you may experience some delay in Our waste collection teams are familiar with the town, the complex local regulations and the recycling facilities available. Council services, online, 24/7 www.croydon.gov.uk/myaccount. giving feedback email address for service is [2][email address]. Our address. 6.5. Times, in case you hadnt gathered already, are tough. Download Yes, we provide all bins, bags, and containers for your waste free of charge you just pay for collection. your request as you believed that you had not been provided with the Download Residents in Croydon can now visit the council website to download their bin collection calendars for the new year. which may be legally privileged and/or subject to the provisions of The council has wasted millions of pounds in its efforts to keep residents at arms length and avoid any direct contact with Council Tax-payers by moving their reporting function online, using My Account and the expensive and needlessly commissioned Croydon CrapApp, which has never had a reporting category for missed bin collections (handy for contractors Veolia when it comes to manipulating their performances stats). 12.1. 15.2. The Council shall use reasonable care and skill in its performance of the Services and shall ensure compliance with any and all relevant codes of practice. This is included for free every time we collect any type of waste from your premises. Frequent contamination may result in the cancellation of the Service at the Councils discretion. What about the pensioners and people that dont have a iPad or phone Its disgusting just print them and pay someone to deliver them. NOTE: Please do not edit the subject line when replying to this email. The service is not available to local businesses or tradespeople. About the garden waste collection service of Sustainable Communities, Regeneration & Economic Recovery, who has Whilst you maintain your subscription Services, the bin(s) are loaned to you, and therefore you are responsible for maintaining the bin(s) in a serviceable condition, its cleanliness and the cleanliness around the bins location whilst in your possession. Undoubtedly, Croydons growth presents massive opportunities and benefits for the community. does not fulfil my request in any shape or form. What about the many residents who are not online ? Thank you for your patience and understanding. Veolia, come (or dont come) when they choose anyway. Please collect tomorrow ASAP Bin has been left in Normal Collection place. I requested a download of all Collections made from Bigbelly bins since they were installed, i.e. after 4.30pm will be deemed to be served on us the next business day. Let's keep a good thing going. To contact us, please email inside.croydon@btinternet.com View all posts by insidecroydon The Council will investigate all missed collections reported within the timescale and will not return if a bin is suspected of being refilled. Information management FOI & SAR team. 8 Mint Walk, Change), You are commenting using your Facebook account. To find your local library and opening hours, visit the council website. Elderly people in winter when keeping warm is a major challenge. Bin Serial Number has misdirected this e-mail; you must not use, disclose, copy, print or information requested. (LogOut/ Show 17.2. Any reports of missed collection reported outside of these times will not be collected. Im determined to keep improving our customer services, he said. A waste audit can highlight where youre producing lots of waste as a starting place to cut down. Croydon council bulky item collection service. Internal review acknowledgement letter Hooker.docx, 282K The nominated person must accept on behalf of the paying Resident(s) the terms and conditions of the Service and ensure the relevant collection information is provided to the Resident(s) receiving the Service. To arrange low cost waste collections call 0800 211 83 90. 7.8. I understand that under the Freedom of Information Act the data should have been provided within 20 working days of the request being made. Croydon Croydon bin collection targets missed 3 months in a row and rubbish is piling up Documents show that missed bin collections have been well over council targets News By Tara O'Connor Local Democracy Reporter 16:46, 25 JAN 2022 Updated 17:29, 26 JAN 2022 support colleagues may be working from different locations. We are dealing with yourrequestunder theFreedom of Information Act information requested. So far I have only received a single response on 8th September stating that they will chase up the service for the data. Report a garden waste collection problem. Take a deep breath and be polite you may be surprised at the response. Please contact the Council as soon as possible. My Account will continue to be used, the council says, to request or renew garden waste service an area of contention from many who have been paying extra but not receiving the promised service and to order or amend a bulky waste collection. None of which, of course, attends to the issue of those people often the least well-off, and many in the boroughs elderly groups who dont have easy access to laptops or tablets, smartphones or superfast broadband, and so have no means of accessing these services. We're waiting for A Hooker to read a recent response and update the status. We accommodate all kinds of trade waste. That same year the borough was ranked the sixth best in London for recycling, according to the Department for Environment, Food and Rural Affairs league table. Download acceptable response and. 5.3. Perry (catchphrase: Im listening) has meanwhile done nothing to extend the operating hours of his own office where the phones are answered just four hours of each working day or to increase the operating hours and call centre operators of the councils contact centre. Thank you for your response to my FOI request from 2nd August, and the data that you have provided today. I dont think we can complain too much and its on a par with other Boroughs. ISO certification confirms a management system, manufacturing process, service, or documentation procedure meets the requirements for standardisation and quality assurance. Croydon Council Bernard Weatherill House 8 Mint Walk Croydon, CR0 1EA. privacy legislation. Where the Council has damaged the bin(s) during the collection of garden waste, please contact the Council as soon as possible to arrange repair/replacement. Holders of public office must act and take decisions impartially, fairly and on merit, using the best evidence and without discrimination or bias.
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