about my passing through there on 25 Sept 2015. Book your airport parking, hotels, lounges and travel extras to find out why this family-owned firm continues to offer the best service available. Will I win an appeal on such grounds. Yes use Payzone shops. You probably know this number by heart, but just in case, here are the contact details youll need: Isnt that 180 degrees to what should be happening, why are people being criminalised for nothing in this system of corporate racketeering. Crossed on Saturday for the first time. I get hit in the opposite way, I only ever use the crossing when I drive down to Kent for a boozy weekend with friends. In addition to the cost hike, sites like Dartfordcrossingcharges site have no way of effectively checking your details it even fails to ask what vehicle you are paying for, making it impossible to highlight mistakes when entering the registration mark. Its worth calling up customer services giving them your number plate and seeing what charges are outstanding. They told me that there was actually another fine outstanding for another journey that they hadnt issued yet but if I paid them the original fees over the phone, the matter would be cleared up. Doh! If there is another way to pay, I am being fined for not knowing that, which is due to the fact that you do not provide means at the crossing for drivers to safely make a note of such means, if they exist. I also would like to know if this may be a valid complaint to include in a represention, as well as my other issue with the PCN: And that is, I have received the Notice sometime after 17th of Sept., while absent from my address for 9 days. I travelled home to Liverpool for the first time via Dartford Crossing on Monday (20.07.2015). Does anyone have any similar experience of this ? So where does the money go from collecting these extortionate fines? but it really was not my fault that I received the notification so in late. 3) I have been abroad for the last 12 years and just returned to London I am sure the crossing was free on Sunday before, why has this changed ? This is a new service your If the T&Cs dont make this clear, have a word with your local Trading Standards office. Hi -The 14-day period is from when the penalty charge is sent out so you should be fine. Do you know if they have abandoned that practice? I paid for a return journey. Details of the success of any such actions would be interesting to know. Just a footnote to this that may be helpful. We often link to other websites, but we can't be responsible for their content. Hi, Pay by post: If you really dont like using new technology, then Luddites will feel at home with this err handy pay-by-post option. I have just returned from travelling in the UK in my car. How can this be? However I used the toll a few days ago on a return journey and yet again, same scenario, kids, stress, traffic and I completely forgot. I called their help centre and was informed that I couldnt make the payment and will get a penalty for 70.00, no ifs or buts, just tough luck. Are you deliberately trying to deter motorists from using this crossing? and do your self a favour credit your account with a tenner! This whole online paying system just feels so criminal and just aimed at catching people out. Just like many of you I did not pay for crossing. I did not know I only had 1 day to make the payment and ended up forgetting about it. I would like to complain as I cant agree to pay the penalty. I wanted to pay today but it transpires that I will have to wait until Penalty Charge Notice is received by car hire company who will then give dartford my address (at a cost of 42 admin fee). Should I contact them? Have now received another penalty notice, this time for 105. If I am on holidays in the UK I have no tablet, notebook or computer with me only an old mobile. I didnt spot the paragraph saying I had to pay for crossings Id already made, and assumed setting up the account within 24 hours would work. Forgot to pay the Dart rush? Traffic backed up at least 2 miles on way back as bridge was closed due to high winds, so was worried I would not get to airport in time. 4. She paid the 5 charge today but hopes we dont get a penalty charge as she never intended to do anything other than pay, however, as she said, its something that goes out of your mind hours after you have used the tunnel. This is the first and only time the vehicle has crossed. You will need to do this by midnight the following day. If you are an existing Account Holder, you may get a text or email after your call to ask for your feedback. East Midlands Airport Meet & Greet Parking, Click here for further information on starting your appeal to the independent adjudicator, https://www.gov.uk/pay-dartford-crossing-charge, UK Airports Relax Hand Luggage Rules, No More Need for Tiny Toiletries, Get free drinking water at airports and beat the after-security price hikes where to fill up your bottles revealed, Bristol Airport Drop-off & Pick Up Charges, https://www.aph.com/community/holidays/dartford-crossing-new-charging-system-explained/#appeal, CustomerService@dartford-crossing-charge.service.gov.uk, http://www.bbc.co.uk/news/uk-england-30633955. Can someone tell me if I can appeal? The window for payment contained in the Regulations is very short, and motorists can often have perfectly understandable reasons for paying late often, as in this case, by using the crossing in order to embark on a longer journey, during which payment may be understandably difficult. The line-up for Creamfields 2022 features some of the biggest names in the industry, Caura Ltd is authorised and regulated by the Financial Conduct Authority, FCA registration 923662. Why is there no information at service areas near the Dartford Crossing? Yes what a system we are from spain april gates open no warning no signs may again same september again same we dit not know becourse road works thinking free of charge than in late november recieved 4 finish of not paying we complain Saying where to pay when we recieved the finish we want to go again dartford crossing putting out van online but say can not find we try to phone after many times put nr this nr that etc line go dead i think this is made special to fuck us for the fines ridiculous how the british goeverment try to make money Now we drive around the m 25 to go to suffolk, Hello, Im Italian, I passed under the tunnel Aug. 16, 2015 with my camper and during the transition I was surprised of the lack of toll, (I had been in London in 2013 and we stopped to pay), today December 1, 2015 I get the sanction and I have to pay 35 pounds, wanted to know if everything is correct, if the company is not doing a scam to all the people who do not know that at that point, things have changed. I suddenly remembered about four days later and immediately paid online. I made a crossing 2 days ago and only paid for one as when I called the automated answer lady said I only has one outstanding payment (silly me). Hi, I received today a penalty as I didnt pay the charge when driving in the Dartford tunnel and 2 weeks later using the Dartford bridge. Otherwise there should be a lane for optional on-the-spot payment, with clear signage, including the amount of the fee! However, a warning to you. I telephoned them straight away to say that there was a mistake as I had paid the 2.50 back in January. If you dont pay by midnight the day after the crossing you will face a penalty. Now we pay a 367million contract with Sanef to design and deliver the new free flow system which does not work, and yes on Sunday there was a traffic jam due to road works on the Dartford crossing Something is very wrong here. There is no stopping place near any signs relating to payment, where a driver can safely stop and write down whatever information is given about means of payment. Lets just hope the Dart scheme is found to be illegal like the York Lendal Bridge was but of course that just means the Council will have to pay a fortune to refund all the illegally-taken fines, which means the local council-tax payers will have to make up for this idiotic scheme. mark, Hi Mark, We are just giving information about the new charging system and are not part of the crossing itself.Please call the crossing info line 0300 300 0120. Is this some kind of crazy joke? They calculate 5 days for delivery at the most ( receipt by the 10th, which is out of the question ), which made the reduced penalty payable by the 24th too late when I got back home on the 29th. However, when I check online that the payment was credited to that crossing, it does not show the crossing I made and therefore shows I am in credit by 2.50! It seems I paid it wrong as I paid it as a one off payment and not a PCN. Just to give you an impression of why I perceive of these regulations and timelines as too strict and unfair, I would like to point out how the road toll is handled in Auckland, New Zealand, where I travelled this spring. I can understand the benefits of an account based system for regular users, but for occasional or first time users a toll booth would be for more practical, convenient and safe, as well as enabling your business to obtain the revenues it deserves. You can also buy a return journey with just one transaction by simply selecting 2 visits when selecting the number of trips. This is my first offence and i paid eventually. My parents lived in Kent for many years and I have used the crossing many times. The lower penalty is calculated 14 days from day crossing or from day getting somme official letter about fine? Willing to admit my mistake, cause it was first time I crossed this bridge and I was quite surprised by the system they had. You should be okay though, with the 14-day grace period covering you for this first offence sorry hate using the word offence when it is clearly a genuine oversight caused by poor signage. He's confirmed I'll just get a letter asking me to pay the 5 and if I do that they'll say no more about it. If you forget to pay the Dart Charge on time, youll get a 70 fine, which reduces to 35 if paid within a fortnight although if you fail to pay within 28 days, it goes The lack of transparency on fines and the timing of payment is designed to maximise revenue. Appeal and you will probably just have to pay the original fee. i was travelling from Cardiff to Grays RM20 3AS . What should I do? 7. Is this still in practise, Id happily pay the fee but not the fine as I tried to PST and couldnt get through. So the money has been taken. The system is wrong.it is setup so the driver fails.very easy to forget and you cannot stop to record the crossing and set up an alarm. I have cross the bridge couple of times before but paid them in time so this is my first time that I forgot to pay. You sign up and it automatically pays the toll then sends you an invoice. I made a return crossing (first ever crossing) on 7/9/15 and completely forgot to pay by midnight the following day. Then received penalty notice, which said we only needed to pay 2.50 as it was first time offence. Use the top drop-down option to select Transport and ticketing then Dart Charge in the next options list. We were not offered the 14 day grace period neither was any allowance made for the poor signage and her language difficulties. Its worth calling dart charge, they answer the phone My friend had a dart account so paid for it there and then for the 8th of Feb crossing. WebPay the Dart Charge within 28 days of your crossing, or youll get fined 70, plus the original crossing fee. Hi If it is your first time you should certainly be fine. Another confusing element is the use of Londons Congestion Charge logo- the C in a red circle. Fining after only 48 hours is grossly unfair, especially for those going abroad or from overseas. If so, you should be fine for both trips. will help us to improve it. would they have put the fee on hold because of the major accident? Hello I would certainly appeal on the grounds you could not have resonably been expected to pay on time. I very reluctantly paid the 600 fines which meant we literally didnt eat for a few days and since then I go out of my way to drive around the toll via the Blackwall tunnel. Alternatively, you could A4V the PCN, meaning, that you could get them to accept for value, the fine. I feel that this an unfair, and as long the british continue to pay and not raise a petition against this by writing to the Secretary of state, they will continue to enforce an unreasonable application. If the penalty was your first offence you should still be offered the opportunity to pay the original 2.50 (if in a car) charge. We paid both fines and we have receipts. Looking at this site we are not alone, doesnt the fact so many people are failing to pay tell the operator something? Seems like robbery to me. Scandal. I say Whoa! Then I dont travel for long enough that the bastards steal my 5 as iirc credits only remain for year. Can I pay the toll charge when I get home (Sunday 19th July). That one sentence could have saved me the suffering and stress and shock. I am livid that you can not simply phone and give your receipt details but have to spend time an money searching for receipt and then paying postage!!!!! Not sure explaining will help much, though, if you look at others whove tried to point out the blindingly obvious. Warning: Your session is about to expire due to inactivity. Hi Well I doubt youll get the 14-day grace period again, but paying asap might be enough to confuse what sounds like a creaking and groaning penalty system! Hi, I forgot to pay the crossing charge on Sunday and paid this morning, Im worried about getting a letter through the post with a charge, do you think I will get away with it? On my latest challenge today they have again said they have now flagged any photo read by the computer as my registration to require human confirmation so it can be changed to the correct registration ending L. I have no issue with the people at the call centre, they are all very professional and polite but the computer recognition system clearly doesnt work and their manual actions so far do not resolve those problems either.
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