Applies to all guests 18 years of age and over. Guests may buy stamps in port or purchase them from the Guest Services by charging their shipboard account. Guests under 21 years of age must be accompanied by a parent, guardian or chaperone who is at least 21 years old; one adult chaperone is required for every five people under the age of21. . For additional details on the prearranged rental program, please refer to the contact information below for Special Needs at Sea or ScootAround. A luxurious dining experience in a room graced with fine art and antiques. The final amount billed may take up to 24-hours following disembarkation. Guests are responsible for arranging special air travel related service requests such as, advance seat assignments, in-flight meal requests, wheelchairs and any other airline services. If you require additional information on the ships facilities or ability to accommodate your needs, please feel free to contact theGuest Accessibility Department. Please Note: This offer is not applicable for Grand World Voyage, Grand Voyages or segments thereof. Let the vacation begin the moment you arrive in a new country. (If you choose to take advantage of Holland Americas cruise Cancellation Protection this payment will be due prior to the cancellation period.) Guests who wait to check in at the terminal risk being unable to sail even if they arrive at the terminal beforethe vessel leaves. Infants must be at least 6 months of age at the time of embarkation in orderto sail. 2. Also Canadian residents need to declare if you take out or bring into the country more than CAD10,000. For additional information regarding prohibited items please visit the Frequently Asked Questions section of hollandamerica.com. Book your next Holland America Line cruise while on board and receive Double Onboard Spending Credit up to US$500 per person, good for your next Holland America Line Cruise. Go to the Navigator App and upload a photo.After you have completed the Online Check-in process, please print a Boarding Pass or access your electronic boarding pass on Navigator. 1. You will claim your luggage when you arrive at your final airport destination. After you complete the Online Check-In, your Express Docs including your Boarding Pass will be issued. Airline-assessed baggage fees will be applied to guests onboard account when applicable as per your airlines rules. However, if such devices are determined to pose a hazard, they will be removed and returned the last day of the cruiseprior to debark. [ Back to Top] Azamara Bear in mind that the screening process for any point of embarkation is similar to that at an airport. Holland America Line shall not be responsible for any loss, cost, disappointment or damage of any kind as a result of any luggage lock removal, alcoholic/nonalcoholic items, or other prohibited items removed and discarded in violation of the policy. It is essential that we be notified of any special medical, physical or other requirements you may have (including whether you intend to bring a scooter with you) as soon as possible, preferably at the time of booking, so that we may make our best effort to accommodate you. Please note that fees and visa requirements are subject to change without notice. For more information regarding passports and WHTI compliant documents, please visit travel.state.gov/content/passports/english/go/checklist.html or call the National Passport Information Center toll free at 1-877-487-2778 or TDD/TYY at 1-888-874-7793. Smoking (including e-cigarettes) is never allowed in cabins and on cabin balconies. Check with your health care provider at least six to eight weeks prior to departure, as vaccination requirements and recommendations may change. City Stays and Pre/Post Overland Packages: If you have purchased a Holland America Line hotel or overland tour packages, you will find information in your Express Docs. Yellow Fever: Many Yellow Fever immunization requirements are based on traveling from one infected or endemic country to another. You will need to provide health certificate documentation for the animal in your ports of call. In addition, please check with your primarycare provider or local travel medicine clinic to see what, if any, vaccinations or other measures are recommended for your specific itinerary. Plastic water bottles are not allowed. You may request seating time, table size and indicate with whom you wish to dine. Made-to-order entres and casual dinner in the Lido. Tweens Program (ages 7 12): Tweens ages 7 - 12 years old have a sign in and out policy. Further information will be provided on board. Your seating assignment will be noted on your guest card upon boarding. In order to coordinate transfers and luggage handling with post- cruise arrangements, a disembarkation form will be distributed to guests for whom we have no disembarkation information or guests for whom we have no flight schedule. Upon embarkation, please make sure you watch the Safety Video on your stateroom/suite TV. Additional quantities may be entered, although they will be subject to duty and IRS taxes. Outdoor smoking areas are clearly posted throughout the vessel. Experience the thrill of bidding on great works of art including fine art, animation, and sports memorabilia. Gift Order items include a variety of alcoholic and nonalcoholic beverages, clothing, casino chips and flowers at very reasonable prices. Keep these items close at hand in your purse or jacket pocket. You may choose to participate in as many (or as few) activities as you wish. Our activities to protect the environment have not gone unnoticed. Visit hollandamerica.com for more information. Items that should be registered generally include those not manufactured in your country. Due to the limited medical facilities on board, we will not accept reservations for infants 6 months or younger for non- Transocean sailings, 12 months or younger for Transocean sailings at time cruise commences or women who will be 24 or more weeks pregnant at the time their cruise with Holland America Line concludes. . Pack shoes on top of other contentsin your baggage to expedite the screening process. For further information on our relationship with airlines, please refer to your Cruise Contract. Certain ship transfer operations (e.g., during tendering and at the gangways) may not be fully accessible to wheelchairs or scooters. Thats because your Future Cruise Consultant has immediate access to Holland America Lines reservation system and can view all availabilities on all sailings. For more information contact Royal Ocean Events at 1-888-475-5511 or 1-604-940-1181. suits you. You may also receive arrival documentation from Immigration when arriving at the airport. Registration is free and there is no obligation to bid. Once youve spent the initial hold amount, we will authorize your card for the total of your onboard purchases to date plus an additional $60 per person per day for the remainder of your cruise. If we do not have your information by this deadline, you will be unable to sail. Please Note: Children wearing any type of diaper, including swimming diapers, or who are not toilet trained are not allowed into the swimming pool and whirlpool areas. Your baggage will arrive in your stateroom later that afternoon. You are responsible for complying with the policies. You may find more information on our tours and shore excursion programs on hollandamerica.com. Casino: A wonderful world of chance, skill and luck awaits you in our Casino. For embarkation procedures, please advise the Shore Operations staff upon arrival of your need for assistance boarding the ship. electronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapes or CDs should not be placed in the baggage you placed outside your stateroom. Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan. In addition, non-U.S. citizens who have previously been admitted to the United States for permanent residence must carry their Permanent Resident Card (Form I-551), commonly known as a Green Card. For the safety of all concerned, the Captain shall make the final determination regarding whether or not it is advisable to provide assistance to guests with mobility limitations or to carry their mobility assistance device (e.g., wheelchair, scooter, walker, etc. Limitations apply. Please dial 911 in an emergency. Implemented in January 2017, Holland America Line has a new cruise ship smoking policy banning smoking on all cabin balconies. You may also make advance rental arrangements prior to departure and have a wheelchair delivered directly to the ship. Bear in mind that the screening process for any point of embarkation is similar to that at an airport. It is designed to assist you in finding the finest treasures in the ports of callat savings of 20-60% below U.S. prices. Children: U.S. citizen children under the age of 16 traveling on a closed-loop cruise (a cruise in the Western Hemisphere which originates and ends in the same U.S. port) will be able to present their government issued birth certificate or other proof of U.S. citizenship, such as a naturalization certificate or citizenship card to sail. If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Line's liability will not exceed US$250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer. Fitness Center: To help you stay in shape, all Holland America Line ships are equipped with a fitness center that offersboth aerobic and strength-training equipment. Distribute your ship phone number to friends and relatives. Effective with the first sailings for all ships beginning in January 2017, the following smoking policy is in effect: For the comfort of all of our guests, all staterooms (cabins), showrooms and most . Other approved proof of citizenship documents such as a passport card, an enhanced drivers license (EDL) or certificate of naturalization along with a government-issued photo ID are also acceptable. Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan. An additionalUS$1,000 worth of articles may be brought in and taxed at a reduced flat duty rate. party to be disembarked in a non-U.S. port. For detailed information regarding mobility equipment please refer to the GUESTS WITH DISABILITIES section of this document or visit the Accessible Cruising section of our website at hollandamerica.com. Also, be sure to enjoy the Compass book located in your stateroom. 2020, through June 30, 2021. It is also a good idea to bring your prescription for eye glasses or contacts. Due to the limited number of lift-equipped vehicles in foreign locations, guests may incur additional costs for transportation related to packages. Please be sure you understand the requirements for a service animal to disembark in each port of call. The reduced deposit applies to sailings of 3 days or longer. Finally, make sure that you label the inside of your carry-on and checked baggage with your name and contact information. Holland America Line offers a limited number of staterooms designed to be wheelchair- and scooter-accessible. Please note that this is a U.S. government regulation over which Holland America Line has no control. Youll also find ample closet space, a safe in which to store your valuables and important documents, and a flat-screen television for viewing movies and onboard features. This includes air travel to and from Canada, Bermuda, the Caribbean and Mexico. Please keep this available for check-in. A gamut of games from sizzling slots with hugeprogressive jackpots to a parade of poker games is there for your enjoyment. Payment of any fines levied is the responsibility of the individual guest. No-host mini-bars can be found in every stateroom onboard Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam and Zuiderdam and in the verandah stateroom category and higher for all other ships. For your convenience Holland America Line has partnered with two luggage transport services for your convenience. Additional information concerning Customs matters will be provided during your cruise. Tweens: Nukeball, Xbox Tournaments, and Olympic relay races along with theme parties Brave the Night, Mysterious Spy Night and Country Carnival ensure that guests ages 7 - 12 years look forward to each day at Kids Club. For this reason, voyages originating and ending in the same U.S. port will not allow embarkation or disembarkation in an alternate U.S. port. For voyages that are scheduled to end outside the U.S., a passport that is valid for six months beyond the completion date of your travel is required. Visit our Frequently Asked Questions. Generally, one liter of alcohol per person may be entered into the U.S. duty-free by travelers who are 21 or older, although travelers coming from the U.S. Virgin Islands or other Caribbean countries are entitled to more. Our TSA-approved partners will take your luggage directly from the ship and deliver it to your outbound aircraft. from local water, fresh uncooked salad greens or raw vegetables and sliced fruit that have been washed in local water, as well as dairy products such as milk, cream or ice cream products that have not been pasteurized. No exceptions will be made. For specific arrival instructions applicable to your itinerary, please consult your Travel Documents. Every decision we make starts with that basic rule. The password will need to be disclosed to the youth staff upon pick up of the child. documents, along with new luggage tags. In addition to watching the Safety Video, please read the Safety information located on the back of your stateroom/suite door. As previously, in-cabin smoking is also not allowed. Dont put your travel plans at risk; Holland America Line recommends guests utilize a visa service to secure your required documentation. Ongoing training and adherence to rigorous standards are vital to preserving and protecting our guests, our employees and the environment. Guests arriving at embarkation without complete and accurate documentation may not join the voyage and will not be entitled to a refund. Note: If you have purchased air transportation independently from Holland America Line, you will be responsible for any and all expenses incurred when joining the ship in progress. Please verify the spelling of your full name and date of birth to make sure it matches the identification document that you will be presenting at the airport, for example your passport or driver's license. Our TSA-approved partners will take your luggage directly from the ship and deliver it to your outbound aircraft. Your baggage will arrive in your stateroom later that afternoon. Children must meet minimum age requirements for each age group, at the time of sailing to participate in programming. Make your wedding dreams a reality. Choose from a festive multi-course affair, a quick casualdinner for two or an intimate meal in the privacy of your stateroom. Also, stop your newspaper delivery or have a friend or neighbor take them in for you. These numbers are provided for emergency use only; please do not call unless it is your day of departure and you are experiencing a delay. its most convenient for you, 24/7. The letter from the childs parent must provide contact information and authorize the traveling adult to take the child on the specific cruise. Water in plastic bottles will not be allowed onboard in any quantity, including in ports of call. Theres never a dull moment on your Holland America Line cruises. Photo Gallery: Your Image Creators are located at your Photo Gallery and are pleased to present for you many rich and varied photographs capturing your cruise. Please Note: This online procedure must be completed prior to your sail date. a visa for stays of 90 days or less, when they meet all requirements. A customary fee will be charged for services and medications dispensed. For your convenience, foreign currency exchange services are available at Guest Services. Whats more, since our eco-friendly cruise documents are delivered electronically, they help save paper and conserve precious fossil fuels. We also strongly suggest that you carry or otherwise keep with you important items such as perishables, cash, credit or debit cards, jewelry, gold, silver or similar valuables, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, or other video or electronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapesor CDs. All cash advances are subject to restrictions. If you require the regular use of a wheelchair, we recommend that you bring your own wheelchair with you. You agree to surrender alcoholic beverages that are purchased duty free from the ship's gift shop, or at ports of call, to Holland America Line, which will be delivered to your stateroom just prior to disembarking the voyage. Guests from Puerto Rico either need to present a WHTI-compliant document or a government- issued photo identification with a validated birth certificate issued after July 1, 2010. of your seating request will be listed on your Cruise Contract. Place them in a carry-on bag or keep them with you so you can access them easily. There is a space on the tag for you to print the following information; Name, Stateroom Number, and Sailing Date. Dial 1-800-993-5483 (US). For streaming sites and apps, such as YouTube, Skype and Vimeo, choose the Premium plan. Simply register through Holland America Line Navigator, select Paid Internet and choose between a Voyage and a Daily plan. Whenever possible, wereuse existing materials and equipment, and we recycle many materials where recycling infrastructure is available at our ports of call. Holland America Line offers more sailings to Glacier Bay National Park than any other cruise line. If you would like to send a bon voyage gift to one of your fellow guests or set up your own private bon voyage toast, we invite you to do so. For this reason, you should contact your local physician, Health Department and/or travel medicine clinic to discuss vaccination requirements for all countries on your itinerary. For this reason,guests are encouraged to obtain travel medical insurance prior to travel. The Crew Appreciation charge is paid to Holland America Line team members and represents an important part of their compensation. Luggage Tag Information: Holland America Line is pleased to introduce new Holland America Lines Express Docs cruisedocuments, along with new luggage tags. Please note that this is a U.S. government regulation over which Holland America Line has no control. As previously, in-cabin smoking is also not allowed. Please fill out the form and return it to the Guest Services as soon as possible. For frequently asked questions about cell phone service on board, please go to www.wmsatsea.com. Holland America Line does not discriminate against persons on the basis of disability. Please do not place your baggage over the emergency floor lighting. On U.S.-based ships, passengers can smoke in a limited number of outdoor areas, always on the starboard side. It is the travelers responsibility to be familiar with and comply with the regulations of the airline on which he/she is traveling. Hours are from 6:00am until 9:00pm. A passport is still the preferred document. Your stateroom keycard will be delivered to your stateroom. Certain countries require that you obtain official authorization(called a visa) before entering the country, and some countries require that you obtain a visa regardless of whether you plan to go ashore in that particular port or not. Reservations may be made on board by contacting the restaurant manager. Payment of any fines levied is the responsibility of the individual guest. Children ages 3 - 6 years old have a sign in and out policy. Resident aliens not in possession of this must obtain one at the nearest office of the U.S. Immigration Service. At the end of your cruise, you will receive a final statement, and your card will be charged only for the actual amount of your purchases. Appointments are strongly suggested, particularly for Dressy Nights. Please note that minimum age for guests using the fitness center is 16. Here are just a few of our environmental efforts: Just as when ashore, water conservation is an important environmental initiative. Customs officials will not be available at the ship during check-in to register valuables. Have the post office hold your mail. Holland America's Koningsdam provides relaxed cruising with luxury stay experiences through Alaska's Inside Passage. Daytime dress is casual. Kids: Painting Picassos, parachute playtime, songs and stories along with theme parties Cosmic Cruisers, Dino-Mite Night and Ships Ahoy Pirate Treasure Hunt Adventure keep our junior cruisers ages 3 - 6 years entertained. There are three cruise lines Costa Cruises,Holland America Line and Princess Cruises, which allow e-cigs to be smoked incabins. If you believe a delay will cause you to arrive in the port of embarkation less than two hours before the ships scheduled departure or if you are concerned for any reason that the ship may leave before you arrive, our representatives may be able to a, Express Docs including your Boarding Pass, Port Day:8:00am - 10:00am | 4:30pm - 6:30pm, Sea Day:9:00am - 12:00nn | 3:00pm - 6:00pm, Embarkation/Disembarkation Day:8:00am - 9:00am | 5:00pm - 6:00pm, Casino-smoking is allowed in designated areas for active players only and only when outside of 12NM from the Netherlands. Outbound flights should be scheduled with plenty of time for transfers from the ship to the airport. Travel by Air: Passports are required for all international air travel to and from the United States, regardless of age or citizenship. Casino-smokingis allowed in designated areas for active players onlyand only when outside of 12NM from the Netherlands. In the evening youll find a wide variety of music and entertainment, award winning production shows, theme nights, movies and more! You can also complete your health assessment and book shore excursions prior to your cruise. The Holland America Line Navigator App is your indispensable tool for cruise planning, embarkation, managing your onboard experience and booking shore excursions. The date range used is invalid. Electronic cigarettes are not permitted in staterooms or in other public areas of the ship other than designated smoking areas. Beach Towels to take ashore will be available upon arrival at the Gangway. Outside of these hours and during holidays, please call 1-800-628-4771 or 1-206-626-7382*. Both casual and dressy attire will be essential during your cruise. Extension cords (without surge protectors) are allowed on board when used with proper caution. Please Note: You may choose either flexible/open dining or classic pre-set dining in the Dining Room, at the time of booking. Situations may occur in which guests with limited mobility may not be able to go ashore at the timethey desire or are unable to go ashore at all in certain ports. Shore excursion Reservation Agents are available Monday through Friday 6 a.m. to 6 p.m. (Pacific), and Saturday and Sunday 8 a.m. to 4:30 p.m. (Pacific). (BBC World News, ESPN, Fox News and MSNBC are available, subject to satellite transmission.). If you cannot prove that you owned an item prior to departure, Customs officials may charge you duty to bring it back into your country. Packing Advice: We also suggest that you consider placing articles in clear plastic bags inside your baggage to minimize handling by airport security screeners. This could result in legal proceedings. To meet this requirement, we must have the necessary information in our records at least 90 minutes prior to departure. On 10/24/2021 at 9:50 PM, Blackduck59 said: I wonder if when the current No Smoking in the casino show a rise in casino play maybe they will decide to make it permanent. Guests are responsible for verifying and obtaining any necessary travel documents for entry and exit to the countries visited, as these requirements vary depending on the specific port and nationality of the traveler. This includes payment of all costs related to arrangements to obtain entry to the countries you visit. Implemented in January 2017, Holland America Line has a new cruise ship smoking policy banning smoking on all cabin balconies. If you plan on bringing a scooter on the ship, please contact: Phone: 1-800-547-8493 (locally at 1-206-626-7044), Email:GuestAccessibility@HollandAmerica.com. Times and locations can be found listed in Navigator and the When & Where program. popular and unique itineraries. Limitations apply. Unsure of your next cruise? Please keep in mind that the drug laws in many countries can be very restrictive and the penalties severe. Or please visit royalwed.com. Also, full laundry and valet services are available on all of our ships. For more detailed information, please see the PACKING ADVICE AND CLOTHING sections. Be sure to keep your Express Docs on your person or in your carry-on bag so you can access them easily. *All restaurants onboard will be open with some temporary modifications to Open Dining and Classic Pre-Set Dining times due to the current health and safety protocols. The representatives will help you with luggage tags. Jeans, shorts and T-shirts are only allowed in the casual dining restaurants. In order to Travel Well, international travelers should contact their physicians, local health departments, or a travel medicine clinic at least six to eight weeks before departure to receive current health information on the countries they plan to visit, to obtain vaccinations and preventative medications as indicated, and to address any other special needs. purchased prior to or during your cruise. Please contact the Guest Accessibility Department prior to sailing if you will require oxygen while on your cruise. The best time to book your next cruise is while cruising with Holland America Line. Travelers who have not obtained approval through ESTA should expect to be denied boarding on any air carrier bound for the U.S. Representatives are available from 5:00 a.m. to 7:00 p.m. Monday through Friday and from 7:00 a.m. to 3:30 p.m. Saturday and Sunday (Pacific Time). Cash is accepted in our casinos. With very limited exceptions (such as some Panama Canal cruises),U.S. law prohibits persons from beginning their cruise in oneU.S. port and ending it in a different U.S. port. At some point in your travels you may experience an emergency. Ship Identification Card: Upon completion of check-in you will receive a ship identification card. For guests who have made independent flight plans and purchased any of Holland America Lines transfers, you must advise Holland America Line of your air schedule at least 14 days prior to arrival. The charges are subject to change without notice. Mostlocations will accept major credit cards, and some will accept U.S. dollars. Smoking E-cigarettes and vaping devices is permitted in designated areas, as well as inside passenger staterooms . If you receive a busy signal or message, please hang up quickly and try your call again. Our friendly international staff will teach you how to play, entertain you in a tournament or patiently wait while you decide whether to hold or fold. Smoking is prohibited in Guest staterooms and on balconies. Holland America has now followed the rules implemented by Carnival Cruise Line and Princess Cruises ships and banned smoking inside the company's casinos onboard. Reconfirm any special transfer requirements for disembarkation with the on board. Holland America Line recommends that each guest keep all personal identification, electronic airline tickets, customs forms, medications and other important items along with the clothes and shoes he or she intends to wear the last day. Holland America Line representatives are available 24 hours a day, 7 days a week and 365 days a year to assist you in any way they can, including assistance with travel delays and contacting loved ones. Holland America smoking policy. If you plan on bringing a scooter on the ship, please contact: 1-206-626-7320) or visiting the Shore Excursions Office on board. On the last night of your cruise you will need to place your baggage outside your stateroom before you retire. Scooters and other mobility equipment stored in hallways or elevator lobbies are a safety hazard and will be removed immediately. For additional information regarding prohibited items please visit the Frequently Asked Questions section of hollandamerica.com. Then sail away for your romantic honeymoon! Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan. Mail is provided to the Port one hour before sailing. That is also the location for all smoking discussions. Table number and table size are on request only, and will be assigned by the Maitre d' on board. Our shore excursions provide you worry-free experiences that guarantee your return to the ship and maximize your time ashore. Gift orders must be prepaid and received two weeks in advance of sailing. (If you choose to take advantage of Holland Americas cruise Cancellation Protection this payment will be due prior to the cancellation period.) Motion sickness medications are available for purchase onboard. Holland America Line is not able to provide complimentary wheelchair assistance other than for the purposes listed above. Inform your bank or credit card company that you are traveling abroad to avoid any challenges with using your credit card on the cruise. of disembarkation. Please log in to purchase your shore excursions. Usually there is a fee required. If you have not already purchased your City Stays & Pre/Post Overland Packages, Holland America Line can assist you. We have partnered with CIBTvisas as a service to assist with the collection of necessary documents.
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