I have contacted Marriott Vacation Club and Marriott Bonvoy about this issue on several occasions and the only information that I am receiving is that we are working on it. We requested other accommodations and were told they were booked but would try to find something. There is also a sofa bed in the main living space. We were met with a complete lack of respect on all fronts. There is also a sofa bed in the main living area. Seems repairs eeded to bbe made. The hostess did not seem to know what to do but soon after a manager came up and seated us almost immediately. He told me that yes there would be an offer and I let him know I was not interested and would not attend a meeting. 45 Kai Malina Pkwy The Westin Nanea Ocean Villas, Lahaina, Maui, HI 96761-8414 +1 808-662-6300 Website Closed now : See all hours See all (12) Ratings and reviews 59 RATINGS Food Service Value Details CUISINES American, Bar Meals Lunch, Dinner FEATURES We have now escalated our concerns to the President of the company at their corporate headquarters. Set on twenty-six acres of lush, tropical land and infused with a variety of Hawaiian design elements, The Westin Nanea Ocean Villas blends a top-notch vacation experience with the authentic history and culture of Hawaii. Stay awaydo not join the club. We then contacted Rhonda Robinson, Owner Advocate, and eventually the Director of Customer Advocacy, Carla Smith. RedWeek, Inc. is a Registered Seller of Travel in the following states: There are only 2 view types - Resort and Oceanfront. Warning: Your web browser is out of date. This is REAL ESTATE, with a deeded property (neither are true). Checkout:10a.m. Activity Schedule|Announcements | Resort Policies | Accessibility. , Independently certified for sustainability. Good food but terrible service!!! I give Marriott a negative rating for all the lies and predatory gimmicks they pulled on me and my wife. Checkin:4p.m. | If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Next time they offer me something VIP I dont know its just a ploy. Please refer to your resorts Property Update page for specific information regarding local government mandates that may currently be in place. In fact many dishes and the salad bowl still had food in them.My wife felt embarrassed to once again call housekeeping. The Westin Kierland Resort. There are two more wings to be completed. All with Westin touches keeping in harmony with the Hawaiian culture. To help you stay healthy when you stay with us, weve expanded our exacting standards, from enhanced cleaning protocols using hospital-grade disinfectants to social distancing measures and hand sanitizing stations youll find throughout the property. We rented cabanas at $150 per day for two days ( non refundable) when we made our reservations only to find out on arrival they were on the back side of the pool with a wonderful view of the backs of poolside chairs and people's backs and bald heads. I wish we would have never purchased into Marriott Vacations. The Westin Desert Willow Villas, Palm Desert, The Westin Mission Hills Resort Villas, Palm Springs, Sheraton Lakeside Terrace Villas at Mountain Vista, The Westin Kanapali Ocean Resort Villas, The Westin Kanapali Ocean Resort Villas North, The Westin Princeville Ocean Resort Villas, The Westin Resort & Spa, Puerto Vallarta*. Checkin:4p.m. | English, For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +1 808-662-6300, Self Operating lift or a sloped entry in hotel swimming pools, Valet parking for vehicles outfitted for drivers in wheelchairs, Entrance to On-Site Fitness Center is Accessible, Room and Suites Access through the Interior Corridor, Safety Chains and/or Latches on Guest Doors, Toilet Seat at Wheelchair Height - Toilet for Disabled, Unlock your stay with the Marriott Bonvoy App. ! Your attitude about the cash cow customers is appalling. The pool is safe for kids; in fact this is a very kid-friendly resort. What other views are available? Marriott is selling more and more points every day to unsuspecting people making it almost impossible to book a vacation when you want to go. After you book, we'll provide details so you can contact the property directly. ReadMore, One of Maui's must-see snorkel sites. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. When the sun sets behind the palms of Ka'anapali, sink into your Westin Heavenly Bed. It is absolutely not worth it. Over the course of that meeting, their employees told us that we could book anywhere at any time, the unit could be rented out as an investment property, and that if we ever decided that this purchase was not for us, the company would purchase it back. They ran my partners credit without his permission, and when it was too low, they asked for permission to run mine. Call us at: +1 808 662 2800 +1 855 718 5789. Discover stylish villas with like-home amenities. Check out some of our favorite top Maui picks for ideas on how to plan your trip. | Health officials and medical experts have recommended, among other things, that individuals engage in physical distancing. Marriott even went as far as telling us the beaches were closed, they were not closed when they told us this. Checkout:10a.m. Vistana Signature Network is a registered Exchange Program. Do not take any of their offers! ReadMore, Learn to surf where it was invented. language, whether its just a rating or contains comments as well, etc.). He turned out to be a valet arking attendant. How they can continue to get away with putting people in financial ruin is beyond me! We were wrong. I have been vacationing at Aruba Marriot Ocean club for many years. Lacked customer service. Im a new Westin Club owner, purchasing a deeded week at Westin Nanea Maui this year with equivalent 6,265 (Westin) Marriott points plus my existing 4,000 Marriott point, totaling 10,265 total equivalent Marriott points. We were told.to come back in 15 minutes to check. We are both on fixed SS income and food stamps. Nothing is ever free!! ReadMore, Astonishing magic with a Maui flair. All fields must be valid. This is definitely a financial hardship.We want to part ways IMMEDIATELY and wholly, but for now we are stuck with this valueless product. Each villa invites guests to gaze at the breathtaking beauty of West Maui from the comfort of a furnished balcony. Travel might only be permitted for certain purposes, and touristic travel in particular may not be allowed. Guests will revive in the Heavenly Bath enhanced with the brands Heavenly Shower, Heavenly Robe and White Tea Aloe bath amenities, in-room and high-speed Internet access. Not hours. Shared spaces where face coverings must be worn by unvaccinated Owners and guests include the following: Please Note:The above requirements are in addition to any applicable face covering requirements mandated by governmental authorities in the jurisdictions where our resorts are located. )We pay our timeshare costs in a timely manner. DIDN'T FIND WHAT YOU WERE LOOKING FOR?Tell us a little more so we can add your activity in the future. We also still had to attend the presentation, or risk being penalized more financially. We are pleased to learn that your ohana (family) had a rejuvenating stay. BAD DEAL. Visit hotel website >. Guests can enjoy a meal at the on-site restaurants Mauka Makai or Inu Pool Bar or unwind in the on-site fitness center. The kid's pool is great fun with a slide and spouting turtle fountains. What does that say about Marriotts ethics? Therefore, my status should have been moved from Executive to the Presidential Marriott. We are a new customer and already want our money back. GUESS WHAT? Please complete all fields. Choose from more than 177 properties, ideal house rentals for families, groups and couples. He simply kept trying silence me.I complained to Marriot Corporate and so far no resolution. They should have offered a win - win by selling us an upgrade or cancelling our initial payment, but decided on neither option. Chat is only available when logged in and within 90 days of your arrival date. We use dedicated people and clever technology to safeguard our platform. Not addressing their owner complaints seems to be an ongoing theme with this company. When we arrived to check in, we we're given our Villa, a one bedroom overlooking the parking garage. This was not something we intended for them to have to handle or be financially responsible for, nor did we agree to have their names included in the contract with MVC. The Westin K'anapali Ocean Resort Villas North 170 Kai Ala Drive, Maui, Hawai'i 96761, United States Phone: 808-667-3200|Check in: 4 p.m. |Check out: 10 a.m. 81F / 27C Announcements|Resort Policies|Accessibility Resort Info Resort Toggle MenuResort Menu Overview Photos Villas Activities Amenities Dining Maps Offers Purchase Community Overview Plus my annual fees are coming up soon, and I got Butkus for my purchase. Only opened April 15, 2017. Instead they agents pressured my daughter to call and convince me that we needed to do this and they had her sign the paperwork that day even though I had not yet agreed to this. I NOW HAVE A CASE NUMBER AND CAN EXPECT A CALL BACK IN 3 TO 5 DAYS. We were told we could use the timeshare often and could travel to international destinations. Location: Main Pool Marriott daytime and overnight guests can now reserve cabanas, pool chairs, and more with just one click thanks to iPoolside. We did enjoy our stay and it is right on the beach and close to restaurants and attractions. We called again to get help. 2 Resales from $5,000, 41 Rentals from $983/night Review tags are currently only available for English language reviews. Phone:808-662-6300 We were open to buy MVC but at this point, we don't see that happening. RESERVE NOW. We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. This is what vacation should feel like! More recently the quality of the resort has declined to unacceptable lows. They told her that she was getting no value out of the current timeshare, that she needed to upgrade so we could have ocean view and more access. The resort itself is only partially finished. We went to the pool bar as the restaurant was closed. The biggest issue at the moment are the restaurants and restaurant staff. Seems repairs eeded to bbe made. Verification can help ensure real people write reviews about real companies. A thrilling descent down a famous crater. He turned out to be a valet arking attendant. We were set to check in on 10/11/22 and had wedding plans on 10/16/22 on Marco. From family-friendly whale watching excursions to thrilling helicopter rides, Maui tours cant be beat. I beg you, avoid buyer's remorse and run away as fast as you can. We have people and automated systems that specialize in detecting fake reviews submitted to our platform. business travel features to the top of the filter menu so you can find them faster. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. Staff were outstanding as well as the food.Would love to be able to stay here for a longer duration. This is not what was promised and I told my daughter I would not sign this contract and that we should cancel. Each review score is between 1 and 10. The full service restaurant is not open. We will be looking into the legalities, on that subject matter as well as the lack of disclosures regarding the loan terms including the Truth in Lending not being explicitly or obviously reviewed at the point of purchase.Regardless of the name on the sign, they clearly do not care about their brand, reputation or looking out for the elderly. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Certain services and amenities may be reduced or unavailable as a result. Our Westin Concierge is available to assist and arrange anything you may need during your stay. Each person had the same line after hours spent talking on the phone, "I completely agree with you but I'm soooo sorry I'm NOT the decision maker Let me pass you onto so and so - I'm sure they can help you!". Our timeshare has been worth our investment however the constant trying to upsell is extremely annoying. My team members and I are truly local experts. Dont trust anything your salesperson says. !We were showing as a corporate account with Marriott which YOUR ADVISOR SAID WAS BECAUSE OF THE VACATION CLUB MEMBERSHIP, WHICH WE PROMPTLY DID NOT RENEW, when I called in and got hold of a rep to talk to.We are certainly not a corporate anything, we own a private timeshare though Marriott! 6902 East Greenway Parkway, Phoenix-Scottsdale, Arizona , 85254, USA. Turns out, we only had 10 days in New York to rescind the deal and they intentionally lied to us about the length of cancellation. A wonderful, relaxing vacation at Kaanapali's newest resot! The current status of resort amenities and services is subject to change at any time. Checkin:4p.m. | Iris, Carolyn & Burton were excellent concierges. Please use the "Staging" version of the Owner Emulation Tool if you must complete this blocked action. Then we returned home from our wedding we asked Marriott to extend our 2400 points that were due to expire on 10/31/22 to at least the end of the year. Seems repairs eeded to bbe made. ReadMore, The ultimate descent from the top. To see correct prices and occupancy info, add the number and ages of children in your group to your search. We've had numerous problems finding properties that we would like to stay at (lack of availability) and in some cases it would be CHEAPER just to pay the nightly rate at their resorts instead of using MVC Points. We were then brought to an additional area to go over our registration. It quickly turned into a sales pitch to book a further meeting. This material is intended to encourage the sale of all-villa resort interests classified by state legislation as timeshare sales. When booking more than 9 rooms, different policies and additional supplements may apply. I contacted Marriott again on Sep 1, 2022 to enquire why no one called me back and asked how I can bank my time / points but was told flat out that under no circumstances could I bank my time / points because the deadline had now passed (1 day) and that it is up to me to chase Marriott before the deadline passes regardless of the systems / staffing issues that they apparently have.I asked to speak with a manager and was told that the manager declined my request to bank my time / points and that I could not speak with the manager as, apparently, "managers do not take phone calls". We dont want what you have stuck us with. A hui hou! Rocky. This service may contain translations powered by Google. ReadMore, Prime snorkeling and water sports await. To Marriott, You are holding our timeshare hostage:1) You have either ILLEGALLY PAID DUES TO VACATION CLUB AGAINST OUR WISHES which is what Interval International says it looks like you did.2) OR you have LIED to us and YOU DID NOT RELEASE OUR TIMESHARE from your Vacation Club. ReadMore, One of the ultimate Maui excursions. We specialize in in the management, design, and construction of complete backyard projects. It doesn't seem that the amenities will be enough to cover the resort once the entire place is complete. Aloha. On your return, explore Lahaina legends at Pu'uhonua O Nanea cultural center. The views are terrific, the facilities are modern and luxurious, the on-site restaurants offer delicious food! Its unsanitary! Frustrated beyond words. What a sweetheart! They (Westin & Marriott) have received my money on time but are unwilling to provide the status and benefits theyve promised. Seemed more interested in flerting with guys than taking care of her customers. Samoa and Jade are exemplify the spirit of aloha. I have forwarded your review to the team for immediate follow up and would be grateful for the opportunity to discuss these occurrences with you. Checkin:4p.m. | ReadMore, Your own private island for the day. Absolutely incredible stay. Then wanted us to sign a form that we would attend - no go. Days. Amazing how everything ran so smoothly and such an impressive and friendly staff! Practically everything that theyve told us was either false or misrepresented. (We SOLD our Marriott timeshare years ago and you asked us to buy it back. iPalapa is excited to announce their new partnership with Marriott Digital Studio to offer iPoolside, a fully graphic, real-time, centralized reservation inventory management software to book out your pool/beach area . From family-friendly activities to adventurous excursions, this slice of Maui paradise offers something for everyone. It hasnt been fun. When we arrived to check in, we we're given our Villa, a one bedroom overlooking the parking garage. I am disappointed with Marriott and their Vacation Club team. You will be subject to the third partys terms and conditions and privacy policy. Discover the island of Maui's breathtaking beauty, culture and unique activities during your stay. We were also sold on the idea that our ownership could be sold back to Marriott at a later date After paying almost $35,000 to date, we have discovered that there is no such thing as VIP status or specific benefits and Marriott does not buy back memberships. That seemed strange as there seemed to be almost o o e else around. This recommendation is in addition to any applicable face covering requirements mandated by governmental authorities in the jurisdictions where our resorts operate. Over 256 million reviews from guests after their stay. We ended up staying in Siesta Key (not through Marriott) and when we were on Marco for our wedding we went by the resort and the resort was open and people were swimming in the pool and the beach, but they would not accommodate us at all. They get money from you coming and going! I WAS NOT ALLOWED TO CONTINUE TO HOLD. They would have access to Disney World specifically through Sheraton. We found this unacceptable after traveling 4000 miles expecting a better view. Your positive review will surely put a smile on their faces. They need to be investigated for their dubious business practices. I wish we would have never purchased this and I would advise anyone DO NOT DO IT!!!!! After almost two hours of being told different stories and asking for the GM, a young man who repressented himself as the office manager told us our Villa would be ready at 4 PM. We have provided names, dates, and examples of the outright misrepresentations on the sales table.The Myrtle Beach office, told us that anyone in our family or as deemed by us, would have access to our benefits. When we arrived to check in, we we're given our Villa, a one bedroom overlooking the parking garage. Amenities include a 10,000 square foot lagoon- style pool with an upper pool, children's pool and play area, two plunge . Real-time inventory management and booking software by RealTime Reservation LLC. Tripadvisor performs checks on reviews. Front Street Lahaina is 4.3 mi from The Westin Nanea Ocean Villas, Ka'anapali. See images of the local area and the resort. Property is on or right next to the beach. A full-service restaurant offers ocean views alongside a menu of Hawaiian and international cuisine, plus the Westin brands signature SuperFoodsRX menu with nutrient-rich and delicious options. Thank you for acknowledging our outstanding staff that were a part of your Maui vacation. That seemed strange as there seemed to be almost o o e else around. Reservations are required. Share the love with fellow travelers today! How they lure you into these presentations is with promises of gifts, and telling you that the meeting only lasts about 90 minutes. Private suite The manager Mr Pedro Vargas took three more days to finally contact me. They would not allow us to do this, and said we should have purchased vacation insurance. We didn't expect ocean view but certainly not the parking garage. Our very first vacation with Marriott using our points and it was horrible, they customer service was horrible and a when asked for a supervisor to call me back - no one ever did! AccessibilityStatement, Accessible guest rooms with 32 wide doorways, Accessible route from public entrance to accessible guest rooms, Self-parking facility, van-accessible spaces, Meeting room(s) with assistive listening devices, Valet parking for vehicles outfitted for drivers in wheelchairs. Again we apologize and thank you for your comments. The Westin Nanea Ocean Villas, Ka'anapali is located between North Kaanapali Beach and the mountains of West Maui. How sad you are willing to disrespect and spit on your loyal customers like this.MEANTIME the Marriott rep Erin who had me on hold for a supervisor finally told me COULD NOT GET ME CONNECTED to a Supervisor who could get this issue resolved; they were ALL so busy with others.I spent 30 minutes THIS TIME on the phone with Marriott to no avail. Sign up for notification emails , Timeshares for sale at The Westin Nanea Ocean Villas, Get alerted as soon as new resales are added. We look forward to your return. My wife and I have been Marriott Vacation owners for many years. All lies, and they clearly have a method to frustrate anyone that objects. With Outrigger Honua Kai management services, you can rest assured your home ownership experience is stress-free. Maintenance fees, resort fees and other taxes were never included in any discussion of price or payments for ownership during the presentation, however, we were held financially responsible for all of those and more. At no point during any of our contract signings, were we ever informed of the rescission period, nor did we sit down and review the real cost of the loan with our Sheraton agent. Sign up for notification emails . Here are 8 tips for writing great reviews. Step outside your villa retreat and embrace a welcoming abundance of amenities at every turn. Reserve now! Ask Jim N about The Westin Nanea Ocean Villas, Ka'anapali, Ask ElizaRed about The Westin Nanea Ocean Villas, Ka'anapali, Ask Tako4you about The Westin Nanea Ocean Villas, Ka'anapali.
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