Centralize your patient forms and documents, including Assignment of Benefits (AOB), financial hardship, disclosure and consent form (DCF), and more. If you have a choice of vendors run away from this company. But to be fair I did not call the local office but when they called me it was to to tell me that their guy told him that I said it would be alright not to replace the concentrator that night. It was definintely LINCARE. Look at this company's Google reviews and run as fast as you can to another medical supply company. Because of my mental illness I was either in bed unable to function or in the hospital during those calls. We did our best to keep the one on one trade rule so we did not have a repete of the situation . I am 56 years of age and have been in Public Safety for over 30 years and have never seen a company this unorganized. What states are all these bad reviews coming from? I immediately called Lincare and was told by 2 different people (Ray and Gregory) at the San Diego location that the driver, only identified as Chris, did exactly what he was supposed to do. So now I will have to continue Lincare torture. I was a Lincare customer for 3 years and it was an awful experience. The first machine they bought they took back right away as it Share your photos and videos with others to prove the truth of your words. Contact our PAP supply department at 888-544-2715 for a return label to mail back the supplies. Simply tried to order CPAP supplies and after 1 1/2 months and multiple phone calls to both FL and my local office, no supplies, no calls back, and rude reaction when I would inquire as to the hold-up. Tip for consumers:Don't use them, their service is horrible. At first I was impressed with Lincare and how they did their best for their clients. Two months later I was billed by direct withdraw from my checking with no further services rendered, nor authorization. I can't believe that a company with 2 stars or less is even still in business. We use cookies to understand how users engage with our website. One the 14th of December I contacted your Visalia office to see about getting supplies once again now that I have insurance. 1024) sent a technician to pick it up quite soon. It was not one day at a time for me but one second at a time just to breath. Linking to a third party site does not constitute an endorsement by Company, but is solely provided for additional information. And as I told Cathy I do once again have insurance. Making material changes to the product, such as cutting or sewing straps or cushions, voids your 30 day risk free option. When you have a respiratory condition, you don't have control over when symptoms might flare up. Choosing the right DME is the key to maintaining a higher quality of life when faced with a medical condition. I have been waiting for these Filters, since Jan. 27, 2016, , I keep getting the run around about them. I was receiving some supplies from Lincare for about two years and they never told me that there was a problem with my insurance and that it did not cover all the expenses! At the time I had Anthem Blue Cross Insurance. We Accept Existing CPAP Patients from Other Providers. Linking to a third party site does not constitute an endorsement by Company, No call the next 3 times I called went to the music hold. 1st time, my account manager was in a meeting and will call me back. Lincare local didn't call me till after I called the corp office in florida and sent emails to Munich Germany to the parent company. After the company received a doctors referral for oxygen on Monday, it still hadn't been delivered by Friday. CPAP.com will honor all 30 day risk free options but reserves the right to add or remove the 30 day risk free option from any product at any time. Luckily she was able to call us and articulate the problem, but by the time we got home she was on the floor struggling to breathe with oxygen levels at 73%. Follow these steps to dispose of your empty oxygen containers: Determine whether you have aluminum or stainless steel containers. Don't walkRUNNNN from this place! Gain trust and grow your business with customer reviews. Strive to make a difference in every patients life - every day. In trying to get my problem solved I did not receive return phone calls and was passed from phone transfer to transfer when I did contact a person. You can view your profile, see your account balance, view signed documents (PDF's), submit and manage requests, view current orders and order history. The blond girl serving north CT nearly yanked me off my porch, trying to take the resperator i needed to live from me 2 days after leaving hospital, all over an insurance error. By exiting our site and going to an affiliate site you are acknowledging these services/products are notprovided by Lincare and will not be covered by insurance. Been trying to call them to get a status update on my machine that was supposed to be ordered almost two months ago. Well, two weeks later, they haven't done that either! She was concerned and I explained I could not sit at home and wait and that I would be there at 4:00pm she asked if I needed to call when I got home I told her No that I would be there at 4pm could she have someone there she said yes. On 2/11 and 2/12, my husband and I repeatedly called Lincare' Have you updated your information on Philips website to let them know [protected] option 2 (problems that you were not able to resolve thru Go online and change payment from recurring. Local office referred me to corporate office, referred me to person who helps with unresolved issues. Unfortunately though at the end of March, the CPAP supply center didn't send any supplies. I called Lincare and spoke with Michelle and she started giving me excuses from its the home office to they did not see it and whatever else. Lincare CPAP > Home. They advertise that they offer CPAP machine repair or rental while your machine is under repair. A company'Parent benefits's PTO policy works, you need to know the amount of paid time off your employer provides you, how you earn or accrue that time and . In February the hose kept coming off the elbow at the mask or the elbow would come out. Please watch out for your loved ones and choose a company that has a little more compassion and sense of responsibility. Lincare's breathing treatments, which include home health equipment such as nebulizers and medication, are available to use for various ailments, including COPD and asthma. Electronic Prescriptions and Electronic Ordering, RX Unit of Measure Quantity Conversion Chart. but is solely provided for additional information. we recieved it after 3 weeks of me calling the office. Called them to let them know, they said someone would contact me about it and I hear nothing. To arrange a warranty repair or replacement, use the form linked below. I have to argue with these people every time. (Long story) But he made it clear that he did not care about my husband's health. On July 5, 2015, I asked Lincare to pick the equipment up explaining the situation; a manager (Ed - ext. One of your employees ( I believe Cathy is her name) called many time to my home regarding insurance and payment. DO NOT DO BUSINESS with this company! Living with speech disorders can be isolating, which is why we are committed to helping you gain the power to communicate and connect. Especially the Ballston Lake office. They may have to hire additional staff to do this. A 15% returns processing fee will be subtracted from the original cost and a credit for the difference will be issued. Linking to a third party site does not constitute an endorsement by Company, It was then 5:32pm I get a call from an employee who told me traffic was bad so it would be between 11 am and 1 pm on 3/8/16 and my normal driver would handle it and hung up. While you may find the information provided on this site helpful, please understand that it is not in any way intended to replace the advice of a physician or medical professional. We carry CPAP and Bi-level products including machines, masks, humidifiers, filters, cushions, and mask parts from every top manufacturer, including ResMed, Respironics, DeVilbliss, and Fisher & Paykel. Electronic Prescriptions and Electronic Ordering, RX Unit of Measure Quantity Conversion Chart. When I state "Lincare", I am referring to the local West Springfield, MA office. I had the most horrible experience with Lincare last week. Return to a more active lifestyle with a lightweight, travel-approved portable oxygen concentrator. Terrible communication and extremely rude employees. Our kits, educational resources, and specialty dressing options help make performing wound care at home simple and effective. They have my phone number and email address on file, but have never called or emailed me about this (and they haven't joined me in the 21st century -- no email address or simple online chat box where you can address issues like this. Millions of people live with the adverse effects it can have on their health, mood, and energy levels. Our dedicated team is committed to producing high-quality treatment outcomes. Get our best discounts and deals from our emails! Lincare has succeeded in upholding their bad reputation. I am on a fixed income, & the total remaining bill was higher than I could pay in one lump sum, so I decided it would be reasonable to pay it in three installments. If the product you purchased has defective materials and/or workmanship, please contact us first for troubleshooting and then, if required, an RMA# will be issued to you via email. LinCare ranks 47th among Home Care sites. I'm afraid the only decent comment I may offer of this location (4405 Stewart Ave SUITE B, Wausau, WI 54401) is for the on-site therapist, Jamie. Lincare also maintains accreditation for medical equipment management and pharmacy services. This company needs to not be in business, especially with such vulnerable customers who depend on them. I tried to contact the corporate office which I learned that they really don't care about correcting the problem with their office e out here. During one of my last calls, concerning a portable concentrato, I overheard the girl in the office saying that their account with the purveyor was on hold and they couldn't order anything. They suck. Strive to make a difference in every patients life - every day. My son and I had to carry the bottles from truck/van to house which was BS, then he gave me only 1 yes 1 cannula My daughter needed medical equipment NOW. Good luck to us I guess. Find a variety of durable medical equipment, from mobility aids to sleep therapy supplies. About a year into having my machine I went through several debilitating life experiences. I except the fact that my account went into default therefore you no longer want to do business with me, but my account was paid in full, overpaid for that matter. Unauthorized charges phone call wait time, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Adjusting to life with a chronic disease, respiratory condition or other illness can be challenging. She was courteous, professional and above all incredible. Zappos. Business Incorporated: I am appalled at the attitude of this person and I hope it's not a reflection company wide. I have no choice. If the patient does not have a secondary insurance then they are responsible for the other 20%. We offer detailed product pages, a mask sizing guide as well as a 30 day risk free trial on mask purchases. That's why Lincare provides a variety of oxygen products and delivery methods tailored to serve your individual needs, lifestyle, and treatment goals. An important aspect in defining the use of durable medical equipment is that the devices or supplies are intended for "extended or everyday use". 686 reviews for LinCare, 1.5 stars: 'Absolutely useless! I told he that was not true, Yes it may have gone into default but it was paid for, in fact I over paid and was issues a refund check # [protected] for $69.31 on 1/13/15. NOT ONE PERSON will pick up the phone. If you've had the same bad treatment that I have received please REPORT THEM TO YOUR DR'S AND THE INSURANCE PROVIDERs.They don't deserve contracts and referrals with these connections.I've had a bipap machine for 5 months now that I cannot use. They have poor customer care and hang up on customers repeatedly, Yes, Lincare is fraudulent. Join thousands of customers who enjoy the convenience Changed co. Hope this one is better. but is solely provided for additional information. Horrid woman, dealing with them was always unpleasant. See what we're up to now, and check back for more upcoming healthcare news. At Lincare, we are committed to providing quality customer service. We are considering filing a complaint with Medicare and looking into going with another company if your people do not want to help us ! Daniele at front desk was very helpful. Although she was not aware of what had happened to me in my personal life, or my family and what I had gone through. The driver literally left her without her oxygen and no way to hook up to ANY new equipment. CPAP.com will accept returns on merchandise sold that have manufacturing defects. My husband was put oxygen about 5 or six years ago. Insurers may also require you to submit this documentation as proof you have met the daily and weekly minimums for health insurance coverage. For residents with chronic breathing disorders, our long-term care services may help them achieve a higher health-related quality of life. I have to order my own Canula now because they said they can't order them anymore. Why are they billing when all cost is covered by medicare and secondary insurance bc/bs? . Please talk to your insurance company and medicare provider. Refer to Company's Terms and Conditionsof Use for more information. My sleep clinic simply changed me to a new supplier and I am now very, very happy with them. By submitting this information, I authorize LincareCPAP to contact me by phone or email. I purchased a C-Pap machine from your company I believe around 3 years ago from your Visalia California office. If you have additional questions about our site, please consult our User Agreement for more information. When I received my disability money a payment on my machine was made and it was completely paid off. We're here to assist you whenever, wherever you need us. Please read our. Their customers service is awful and we will not deal with them again. It has an extensively trained staff that provides expert advice, knowledge and understanding patients needs. Find a variety of durable medical equipment, from mobility aids to sleep therapy supplies. This could be the worst company that I have ever tried to deal with. If you suffer from obstructive sleep apnea (OSA), you're not alone. What a joke. Somehow I will continue to reuse and recycle my husband's supplies. The right DME provider can help you with your equipment needs so you are able to live a more comfortable, independent, and active life. They do not appreciate nor deserve anyone's business. We use cookies to understand how users engage with our website. Now she told me my acct was inactive due to no activity! No call 2nd time, she was on the other line and will call me back. Finally they told me their computer doesn't show any mistake, so I had to make time and take time from my ill daughter, to prove their error. It's this mindset and hands-on approach that set us apart from others in the home respiratory care industry. Most insurers, including Medicare, Medicaid, and private insurance carriers, offer some degree of coverage for durable medical equipment. Lincare has been providing my oxygen needs for years now an I can't say enough good things about them. Medicare pays 80%. That really inspired confidence in them! All my husband would like is his Full Face Mask ! Submit a complaint and get your issue resolved. Their respiratory 'specialist' is a joke, won't return phone calls, and tend to just forget about me. Three weeks passed and I still hadn't received any supplies. Tip for consumers:Don't use this company for your life saving equipment. If you are not able to meet the demand of people refer them to a different company. Beyond Frustrating. However, due to the cost of DME, many insurers take extra steps to ensure patients meet health insurance coverage requirements which may include patients using the devices correctly . Lincare's commitment to supplying our nearly 2 million patients and thousands of providers with superior products and services doesn't end there. The CPAP.com Return Policy governs all items purchased without a 30 day risk free option. Never had an issue with them. Even my insurance company called waited for 45 minutes to talk with someone and never was able to get in touch with anyone. Please read our, High-Frequency Chest Wall Oscillation (HFCWO). i tried vacuum and cleaner in vents but not sure. I am writing this only as information for you. This is absolutely appalling! For residents with chronic breathing disorders, our long-term care services may help them achieve a higher health-related quality of life. Phone 1-800-877-4910 Email mdINR Information Address mdINR 45 Turner Drive Middletown, NY 10941 Phone: (800) 877-4910 Fax: (877) 222-6580 A Diagnostic Fee (which varies and is determined by the manufacturer), which may or may not be applied to the actual repair cost (depending on the manufacturer) will be collected prior to submitting the machine to the manufacturer for assessment. When called to ask about it, got hung up on TWICE after waiting a half hour. On moving to New York we had to switch to Lincare for her oxygen needs. I have called on a daily basis for 15 days, only for calls to be 'dropped' or not answered, I am writing to their customer service department and making a minimal payment until I hear from them. Apparently, it is their job to leave patients without life sustaining medical necessities. Making material changes to the product, such as cutting or sewing straps or cushions, voids your 30 day risk free option. show. I have been with Lincare for 5 years and during that time I have never EVER had any luck contacting the supply office. Have been doing business with this branch for the past 2 years. I thought that everything was ok until I received a bill and was told that I owe them money! I refused to pay anything, because it was not my fault and it was only their responsibility! The only way to stop this company is to take action. Our comprehensively trained dieticians help feed those who can't consume the calories they need. Posting a thorough return policy can help you reduce that percentage and retain more customers. In the position she is in she should be able to put whatever issues she has aside. starting on sunday we start getting calls that we have to pay our bill asap. Because you can expect to use your DME for an extended periodfrom weeks to yearschoosing the right device is critical to achieving the best possible quality of life. I can't believe this is what our society has come to. BBB File Opened: 8/9/1994. It converts to purchase after that. If you are looking for comfort and mobility, uScoot USA can help you find the right fit. That's why Lincare is committed to delivering quality respiratory therapy to patients through our broad suite of home medical services. Absolutely useless! Lincare Holdings Customer Support Lowest Rating. I received a CPAP machine rental from the Lincare office in West Springfield, MA in January 2016. Lincare employs strenuous infection control protocols to ensure that your safety and well-being remain intact. Peace of mind is important. So be sure to check with your insurance company first. I don't care and I am not paying for that! Way to go. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Frequent self-INR testing can also minimize the risk of bleeding and clotting. Years in Business: 35. Business Started: 12/2/1987. I am so so grateful, Do not use! Living alone? No material from this page or any LincareCPAP webpage may be copied, reproduced, republished, uploaded, transmitted, or distributed in any way, except where permitted under a written agreement with LincareCPAP. I called Lincare and Cindy told me "patients usually figure out where to position the CPAP machine so this doesn't happen. Never once in two years have they returned my calls. This is a life or death situation when I call and need help because their equipment stops working Lincare's mission is to set the standard for excellence, transforming the way respiratory care is delivered in the home. And then all of a sudden I receive a huge bill for a year and a half's worth of supplies - what kind of company bills you a YEAR AND A HALF LATER? What kind of service is that? Call your local recycling center. 13235 N Promenade Blvd, Stafford, TX 77477. Most insurers, including Medicare, Medicaid, and private insurance carriers, offer some degree of coverage for durable medical equipment. But it is getting harder and harder to make things work. Some of the durable medical equipment Lincare and its affiliates provide includes: Helpful links to device information by therapy type and manufacturer. My husband Brian just got Medicare on Dec. 1, 2015 he called Crystal at the Reading, Pa office to order his supplies when she told him that he needed to see the Respiratory Dr. On March 16, 2016 we seen Dr Mariglio in Wyomissing, Pa He put a request in for a new machine and new supplies because my husband told him how he has to TAPE his mask and hose together for 3 months now while he waited to get insurance. This person should not be on the rode let alone the image I'm sure your not looking to put out there for all to see. Now you can get reliable, real-time results from home. Coverage and Compliance. Returned items should be sent after receiving authorization (RMA #), along with a written explanation to: Only principal may be refunded for purchases made via Financing Methods. Needless to say, I myself went into a personal tailspin. I am still unable to get through to order what I need. Is that why Lincare can treat people the way they do is because there is no competition. I'm so glad to have them in my area. So who knows how long that will take. It is an investment in your overall health . We pride ourselves on building one-on-one relationships and working with you to develop a treatment plan that fits your health needs and schedule. It was a struggle to get the supplies back from the company. Medics were called and responded within 10 minutes and were thankfully able to stabilize her. Despite me having good insurance, I've decided to not go through it regarding my bipap machine. Lincare will deny they have doctors rx to change pressure put you on hold for 30 min pick up take your personal info put you back on hold for 5 min, then disconnect and never return the call. After a week, I called them numerous times to change it to a nose mask and gave up due to no response/call back (past the 20 days - couldn't get anyone to actually pick up the phone!). To avoid this, we make every effort to help you be sure of the sizes and features of all items prior to purchase. Living with speech disorders can be isolating, which is why we are committed to helping you gain the power to communicate and connect. DME is covered under many insurance plans, including Medicare. Lincare offers electronic and portable mist-inhaler solutions to fit your routine and respiratory needs. This policy varies by manufacturer. I asked if I can now disregard their threatening letters, and they said, "yes". This is a requirement for DME durable medical equipment suppliers for Medicare contracts. Depending on your medical need, you may be covered for equipment rentaland you may even have the option to purchase the equipment. Service 136. Horrible! I definitely would not recommend your Business to anyone that I know. This review was chosen algorithmically as the most valued customer feedback. With Zappos, you have a whole year to return an unused product. All orders are shipped FOB Paterson, NJ (unless other terms have been prior negotiated and approved by Reliant Ribbons Bows and Trims Management) Unless otherwise specified all orders are . Shipping: For smaller stock orders: normally 24 - 48 hours. THAT did not give me a warm, fuzzy feeling. At Lincare, our goal is to help you understand your condition and work with you to achieve your treatment plan, keep your health on track, and enhance your overall health-related quality of life. I had the pleasure of dealing with Michelle W. Excellent customer service again. Had used the local office with success many times before Lincare . I carefully reviewed the claims that have been sent through my primary insurance provider, and Optigen (or Lincare) still has not submitted any claims at all to them. They would not deliver until I paid up front, so of course I did. Just because you wear a medium mask in one model, do not assume you wear a medium in another. it's not about caring for people, it's all about money. I have primary group health insurance, and a secondary group health insurance policy (like many people do). Really? He also collects a co-pay for the insurance I have and there isn't one. I just can't stand Lincare, and they're the only game in town. Lincare was founded on the belief that through patient education and clinical support, we can improve patient compliance with physicians'. He pulled the same crap with me. Fortunately, Medicare Part B covers durable medical equipment as long as the equipment has been deemed medically necessary by your prescribing practitioner and meets other required criteria. Shipping 79. I can tell you some from upstate (Rochester) New York Good luck with this company. i am waiting for a call back from you this morning to become a new customer for a c-pap machine. On April 14th I gave up and returned the CPAP machine. Its been nothing but confusion since receiving my new machine. ID it said it couldn't find my account. Your health is important to us, and so is your peace of mind. The Lincare Patient Portal is our online system that gives you access to everything you need to keep your treatment on track and up to date. Remote cardiac services help a practitioner understand the condition of a patient's heart to provide better care. They claim I have not received and mask replacement or C-PAP supplies, because I do not have an RX on file. I also asked to speak to the Manager, Don and was put on hold for a least 5 minutes. No call 5thn time, she was on the other line and would call me back. Policies and procedures are developed and implemented for ensuring all facility staff, regardless of clinical responsibility or resident contact are vaccinated for COVID-19, including all required components of the policies and procedures specified below (e.g., related . Keep getting a past due letter without a timely invoice to be paid. Why haven't anyone investigated this crook. Consider these factors along with discussions with your prescribing practitioner: This icon indicates that you are leaving the Company's website.
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