Do not wring, squeeze, or twist, Lay flat to dry, away from direct heat or sunlight, Machine wash in mesh washing bag in cold water, gentle wash cycle, Tumble dry on low setting, remove when slightly damp to reduce wrinkling, Machine wash in cold water, according to cycle on garment label, Tumble dry on low setting, adding a dryer sheet will greatly reduce static, Do not dry clean or expose to heat for extended periods of time, Machine wash inside out in warm water, permanent press cycle, Hand wash in cold water. We never doubted him, Bassel said in a phone interview, referring to Rami. You also acknowledge that you will be listed as the importer for US Customs and Border Protection purposes and that your order will be imported into the United States in accordance with the necessary customs requirements. MORE+ Feb 23, 2023 Get Code 15 Free Shipping Buy $110 Or More On Ssense And Receive Free Shipping I don't think not getting a box makes a bag defective, but I do understand some people want the whole unboxing experience (but I mean, if I was saving $500 off the RRP at, SSense is currently under some big time scrutiny for their shipping and warehouse issues. Iron on low setting. SSENSE is a luxury fashion platform that offers a curated selection of men's and women's apparel from over 500 emerging and established designer brands. I have never experienced anything bad from them until now that I want to let other shoppers be aware before shopping from them. Our Customer Care team is always available to answer any questions regarding measurements and fitting. To find out more, please visit our Privacy Policy. The You can also contact us by email at customercare@ssense.com or by chat. The Ssense retail store in the Old Port neighborhood of Montreal. It didnt exactly surprise us, Mr. Atallah said recently at Ssenses mammoth five-story retail store in the touristy Old Port neighborhood of Montreal. Ssenses chief operating officer since its founding, Bassel described the first years as being defined by a sense of tinkering., It was about being curious and solving problems, he said. SSENSE Order 310898876728 and 7174985000885877. How do you buy it? To find out more and learn how to opt out, please visit our Please check this link if the tracking results arent showing. Alternatively, you can contact our. To find out more, please visit our Privacy Policy. Yet they also said that its an environment where left-brained and right-brained thinking operate in relative harmony. Cookie Notice Dry clean is not recommended. . Orders placed after 11:00 AM (EST) may be processed the next business day, and orders placed on weekends and holidays will be processed the following business day starting at 8:00 AM (EST). I picked up Nylon track pants 2 nights ago and it got shipped the next day after ordering. SSENSE accepts payment via MasterCard, Paypal and Visa. There have been a few public missteps by the company. It was a long-term investment that has clearly paid off.. Here are the definitions of each stage: Keep track of current orders and view previous purchases, Request a return directly through your account; no phone calls or e-mail requests necessary, Conveniently place orders; all billing and shipping information is saved, Sign up for the SSENSE newsletter in order to stay abreast of new arrivals, enjoy our top-tier editorial content, and get a heads up on upcoming sales, Click on the Order History tab on the left-hand side, Under Modify, select the subject of your request, Fill out the contact form and send us your request, Under Status, the order will be marked as either Received, In Process or Shipped. The valuation figure is the closest thing resembling a boast about Ssenses success to date, and it places it among the ranks of e-commerce conglomerates like YOOX Net-a-Porter Group and Farfetch, though both of those companies are publicly traded. Received: You have successfully placed an order and it will be processed soon.In Progress: Your method of payment has been approved and your order will be packed and prepared for shipment shortly.Shipped: Weve packaged your order and it has been assigned a tracking number. "@DELETEME00 yes, if you have an order number & confirmation email, you should be fine. And the brothers are extremely quiet about their wealth or plans for the company. Rami has a very clear-cut vision for how things should be, he said. I've ordered a lot from this company and always had good service. Ssenses product photos may be the brands most distinctive calling cards. and our Hold weekly one-on-ones, conduct performance reviews, analyse individual KPIs and assess promotion readiness to help each team member evolve in their roles . If you do not wish to create an SSENSE account, you can always contact our Customer Care team for assistance in modifying the order. To simplify this process, your order indicates your agreement to authorize SSENSE to appoint a designated carrier/customs broker, where applicable, as your unpaid agent for customs purposes by executing a power of attorney applicable to a single non-commercial shipment. Its corporate headquarters are in Montreals sleepy garment district, far from the major fashion capitals of the world. Ssense said that its most immediate use for that investment was filling more than 400 new jobs within the next year. Intuition is not just I feel like doing it., The only time Mr. Atallah seems to have acted solely on gut feelings is when he named the company. Some people have been waiting for items to ship since Black Friday! Our chat agents are available 24 hours a day, 7 days a week. Privacy Policy In order to ensure youre seeing the most accurate pricing, taxes and delivery fees while you browse, make sure to select your shipping country at the bottom of any page. For more information, please see our Did you find it helpful? . This is sad to read. With UPS My Choice, you can track. However, if left alone, these will eventually pull away on their own. After his father, a steel importer, relocated the family to Montreal, Mr. Atallah went on to study computer science at Polytechnique Montreal university, where he first realized the potential of selling clothes online. SSENSE is a fashion retailer known for creating cultural content with their unique clothing pieces. He oversees 1,300 employees spread across North America and Europe, alongside his brothers, Firas, 41, the companys chief governance officer, and Bassel, 37, its chief operations officer. For a better experience, please enable JavaScript in your browser before proceeding. Under Modify, select the subject of your request. order tracking number can be found in the order confirmation email or by logging in to the Thats why FedEx provides a. SSENSE adheres to a strict no-paper policy, so as to reduce waste. The brand has a solid Instagram presence with 883k followers and has been featured in media including Medium, Canada NewsWire, CTV News, and Flare. Upon delivery, you will not be required to pay any additional fees. How do I know the item will fit me? From this point on, you will be able to see your packages progress as it makes its way to you. To find out more and learn how to opt out, please visit our You can tell what the clothes are going to look like on a person, she said. With such an attractive discount beckoning, why are you hesitating? What a nightmare. 0 Hypes. The item is on hold because we do not have all the items to complete the order. It may not display this or other websites correctly. Please note that this is not an acceptance of your order, but a confirmation that it has been received only. Machine wash in mesh washing bag in cold water, gentle wash cycle. If you received an email stating that your Item was on HOLD it means that your package is in Processing and will be shipped out at the earliest convenience. I've been ordering from SSense for years, Ive never had an issue. You have successfully placed an order and it will be processed soon. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Reddit and its partners use cookies and similar technologies to provide you with a better experience. 3 11 11 comments Best Add a Comment The amount owed will only be officially deducted from your account once the order has been approved. Geographically speaking, it does in a sense. The Row was one manufacturer who declined to do so. 15% Off Any Order applies to bills generated on ssense.com. It was really quite special when they came to me, Ms. Serre said. This can be used on both water and salt stains. CanadaFor orders that are placed within Canada, customers will be charged federal and provincial sales taxes -- these depend on which province the order is being shipped to. I personally haven't had any issues.but the comments on every single one of their IG posts from upset customers says otherwise. SSENSE has garnered critical acclaim as both an e-commerce engine and . Our chat agents are available 24 hours a day, 7 days a week. Click on the Order History tab on the left-hand side. 3. Provide visibility on status of development, quality, operations, team velocity, and system performance . If you have an SSENSE account, to modify or cancel your order: Please contact our Customer Care team if you do not have an SSENSE account and would like to make changes to an existing order. To find out more and learn how to opt out, please visit our . The company could have handled it in a different way, but business is about taking risks.. Yes SSENSE is a high-end ecommerce fashion retailer that offers a mix of luxury, streetwear, and avant-garde labels to women and men all over the world. Our 24/7 Customer Care team will help facilitate any changes before the order enters the shipping queue. Alternatively, you can contact our Customer Care team to assist you with the return process. They were ready to take risks.. Our phone lines are open from Monday to Friday, 9AM to 5PM EST. We ask that you return the merchandise for a full refund and place a new order for the preferred item(s) at your earliest convenience. Our standard order processing time is up to two business days. and we will be happy to help you make modifications where and to the extent possible. Log in to your SSENSE account Click on the Order History tab on the left-hand side Under Modify, select the subject of your request Fill out the contact form and send us your request Please contact our Customer Care team if you do not have an SSENSE account and would like to make changes to an existing order. Log in to your SSENSE account Click on the Order History tab on the left-hand side Under Modify, select the subject of your request Fill out the contact form and send us your request Contact Customer Care if you do not have an SSENSE account and would like to make changes to your existing order. Australia customers - Enjoy free delivery on all orders over $450. You can also contact us by email at customercare@ssense.com or by chat. Even today, hes loath to admit any degree of insider influence, preferring instead to refer to himself and his team as expert outsiders. Its a mind-set he maintains, in part, by rarely hiring talent away from competitors. I kept after them on the chat, they kept telling me it was due to delays at the warehouse, since its been a month and a half this sweater hasn't shipped, I told him to assume this sweater is just out of stock. Being successful meant being a doctor or an engineer, otherwise youd be a nobody.. The other day I went online to chat with CS and was 97th in line, Their shipping is definitely slow right now but they are reputable, in my long experience. The SSENSE platform runs on Amazon Web Services making use of serverless . To verify an order's status: Log in to your SSENSE account Click on the Order History tab on the left-hand side Under Status, the order will be marked as either Received, In Process or Shipped Please note: the status of your order will be updated throughout your order's progress. Each item is styled with editorial precision, usually on flinty-faced models, like the kind you may find meandering through Dimes Square in New York City, against open white backgrounds. Modifying or cancelling an order is always possible with an SSENSE account so long as it has not yet been packed or shipped, or as otherwise permitted by applicable consumer protection laws. All personal information shared with SSENSE when placing an order is handled in accordance to our privacy policy available here. My girlfriends bought a Balenciaga bag on ssense, but when she got it the material felt weird compared to her other one (she had the same bag but in another colour that she had purchased from Balenciaga directly). SSENSE has a consumer rating of 3.29 starsfrom 1,063 reviews indicating that most customers are generally satisfied with their purchases. Please call us for immediate answers to questions regarding orders and shipping. You will be redirected to the Ssense is a brand with its own attitude. The pair in my size had only 1 left. SSENSE will send a message to your e-mail address if the actual details are different from those stated in your order. SSENSE contact info: Phone number: (305) 695-9380 Website: www.ssense.com What does SSENSE do? MatchesFashion reported about $280 million in revenue for the year ending in . 4. Always, SSENSE is pushing the limits of modern styles in their chase for excellence and innovation. Customers can use this tool to, When it comes to shipping and delivery, staying informed about the whereabouts of your package and estimated delivery time is crucial. As such, your order may incur duties, fees and import taxes upon delivery. The platform offers over 70,000 items from more than 700 brands, the company said. . The recent investment from Sequoia Capital was led by the firms China arm. Description. If they still refuse to issue a refund, then go ahead with the chargeback. Guest Orders: If an order was placed using the guest check out option, please create an SSENSE account to request and manage the return yourself. Ssense I have been a loyal Ssense customer for over a year now. And we havent slowed down since., Firas, also on that call, recalled that despite being the chief financial officer at the time, he was also responsible for packing and shipping products. From this point on, you will be able to see your packages progress as it makes its way to you. Shipments to the U.S. of goods that are valued at US$800 or less may be imported without the payment of duties and taxes subject to certain restrictions, pursuant to section 321 of the U.S. ssen.se/TikTok. Rami was adamant that even if you didnt have money, people should be able to walk away with something from Ssense. The process is one of Ssenses most closely guarded secrets. For more accurate guidelines, please follow the specific care instructions indicated on the garment label. Even more, Ssense is the rare retailer perceived as a brand all on its own, a result of Mr. Atallahs desire to make his company a cultural protagonist. It has invested heavily in an editorial platform, overseen by Joerg Koch, the founder of the German fashion magazine 032c, which expanded into a twice-a-year print magazine in 2019. These restrictions include the following: It is SSENSE's position that all goods purchased from us, should be imported into the United States without the payment of duties and taxes pursuant to section 321, only when section 321 is applicable. They know they have style.. Shop this season's newest mix of established and emerging designer brands across womenswear, menswear . Please note: the status of your order will be updated throughout your order's progress. If we dispatch your goods separately, we may send you a confirmation, and there will be a separate contract, for each. You can either create an account or proceed using our guest checkout. Orders placed after 11:00 AM (EST) may be processed the next business day, and orders placed on weekends and holidays will be processed the following business day starting at 8:00 AM (EST). Are you wondering if UPS delivers on Saturdays? SSENSE uses cookies that identify your device to provide you with a better online shopping experience, tailored to your preferences. 5. Ssense appears to operate in a world of its own design. In most cases orders are placed on hold when we are unable to confirm whether the artwork has reached the customer, and the estimated time of arrival (ETA) set by the artist has passed. #SSENSE Montral Store fit check part 1, feat. Some people have been waiting for items to ship since Black Friday! Tag your most animal-loving friend. We can check on Monday when Customer Care is back." The prices listed on individual product pages are calculated based on the location you are shopping from. SSENSE does not only sell clothing but also offers products such as fashion . Ssense is an online marketplace that purchases luxury brand clothing and accessories and sells them to the public. SSENSE adheres to a strict no-paper policy, so as to reduce waste. This is literally my nightmare. I didnt think it was logical at the time, said Mr. Hu, who went on to become the global design director at Nike and is now a freelance designer. Ssense is also experimenting with new categories. This charge is determined by your local customs authority and payment of these fees is obligatory if you wish to obtain your shipment. There is a delay with UPS or USPS and we are working to resolve it. Knowing the whereabouts of your package, its expected delivery date, and, Click-and-Ship is one of many services the United States Postal Service (USPS) provides to assist customers with their shipping requirements. Having discovered that high margins could be made selling designer brands like Diesel, Mr. Atallah asked his father for a small loan and enlisted his two brothers to join the operation. Privacy Policy SSENSE customer care is impossible to get a hold of, I've called for a week now and it says the lines are closed. Please note that we ask for a standard processing time of up to two business days (not including weekends or holidays) from the time your order is placed. For safe results, always test laundering on a small or hidden area of the garment first. Update: I finally received my refund after many phone calls and messages with them. Music lessons, French school and competitive tennis occupied the brothers days. How do you ship it? I personally haven't had any issuesbut the comments on every single one of their IG posts from upset customers says otherwise. Please note: the status of your order will be updated throughout your order's progress. Please note: the status of your order will be updated throughout your orders progress. Keep track of your current orders and view previous purchases. What is the estimated delivery time for a UPS package? Our 24/7 Customer Care team will help facilitate any changes before the order enters the shipping queue.
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