The customer service is terrible and are looking to only take your money and not deliver your physical tickets or help in any way. How to change the delivery method of my sale. I have the same case, I accidentally put the wrong email when buying tickets. To write a complaint about StubHub and get an answer from the officials of StubHub, Complaintsboard.com's objective complaint writing and answer providing system can be used. Plus, it's the end of the semester and we're throwing a party! Heres how to spot it, How to find the best hotel at the lowest rate, Here it is: The complete guide to summer travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. Either is possible (and other creative approaches might come up). Cookie Notice StubHub has an average consumer rating of 2 stars from 292 reviews. 4)Identify and Anticipate Needs Customers don't buy products or services. Tap the first drop-down menu to see 'Settings'), Select the 'Contact' tab (on the StubHub app, tap the second drop-down menu to see it). How To Contact StubHub Corporate Office Headquarters. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Now 3 days later I get an email telling me to do the same things I have tried a dozen times already. But its complicated. Your email address will not be published. StubHub is the world's top destination for ticket buyers and resellers. Events Parking. All Rights Reserved. Customer support is available every day from 5 a.m. to 9 p.m. Pacific Time in the U.S. and Canada. Plus, we have insightful letters, insider tips, and more. If you were the buyer and gave the incorrect email address contact StubHub or send a private message to @TeamStubHub and someone will be able to fix it for you. 175048 members 524 online Browse the forums Buying and Purchased tickets 1269 Posts Selling Tickets 1306 Posts Account and Settings 145 Posts Events and Venues 161 Posts Major Events 0 Posts Community activity Start a Discussion Recent Unanswered Suspicious Email form" and let us know how we can help you. Search over 700 StubHub is a ticket reseller. StubHub doesn't offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. Listen now (18 min) | In this episode: Walking up to the caldera and through Christchurch's parks. When I call back 4 days later I am told I have been marked urgent and someone would get right back with me. Emails found on company website yourfeedbackmatters@stubhub.com 100% Support 0 0 Emails found on 3rd party websites laudooley@stubhub.com 99% executive 0 0 jerskine@stubhub.com 99% Lorem ipsum dolor sit amet consectetur adipisicing elit. Sold tickets on StubHub but don't have them. They buy good feelings and solutions to problems. The ability to swallow ones pride and accept blame or negative feedback is crucial. Me: Correct at checkout it was $353.56USD so that is the total American taken out of my bank or what should have happened.Agent. million verified professionals across 35 million companies. No. Stay away from this company unless you want to get screwed. Hello, they solved something for you. and our StubHub was founded by Eric Baker and Jeff Fluhr. Nobody could explain how to email tickets after being sent to four different people. Use of this website signifies your agreement to our, / Changing your default email address or phone number. All Rights Reserved. 199 Fremont StreetSan Francisco, CA 94105https://www.stubhub.com/, Main: (415) 222-8400Customer Service: (866) 788-2482. Alternatively, you can send us an email at StubHub is a multinational company founded on 2000 by Eric Baker and Jeff Fluhr with its headquarters located at San Francisco, California, United States and key people behind it being Jill Krimmel and (President) .. StubHub has the following subsidiaries: Subsidiary. let's see how dumb they are over $25.00 when lawyers will cost a pretty penny. Has anyone had this before? Please advise on how to find this information. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com We found clear and detailed contact information for StubHub. StubHub competes in a variety of industries, such as ticket exchange and ticket resale. Try any other company just not this one. Contacting StubHub - by phone or otherwise While 866-788-2482 is StubHub's best toll-free number, there are 3 total ways to get in touch with them. Consumer Alert: Beware of travel clubs with "VIP" prices, Quake City Confidential: How we made it through our first earthquake in Christchurch, please contact our team at Elliott Advocacy through this form. Once the transaction was canceled by the buyer, I was charged 40% of the sale price. STAY AWAY! Fastest way to talk to a real StubHub rep. I listened my tickets on StubHub as mobile transfer and. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. Picking up your tickets at one of our Last Minute Service Centres? . How do I get it fixed? What happens is, the "buyer info" email that you send the tickets to, is actually a stubhub email address that's been generated specifically for that order. Buying Selling Account & Settings Getting your Mobile transfer tickets Understanding your order's delivery status Event statuses when buying tickets Reselling tickets bought on StubHub Postponed or rescheduled events The more you know your customers, the better you become at anticipating their needs. Filed today. tickets can be for sports, concerts, theater and live entertainment. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. I cannot find any way to contact StubHub. Address 199 Fremont Street San Francisco, CA 94105 https://www.stubhub.com/ Phone Contacts Main: (415) 222-8400 Customer Service: (866) 788-2482 Customer support is available every day from 5 a.m. to 9 p.m. Pacific Time in the U.S. and Canada. Prices may be higher or lower than face value. victoria Ayala 1 review FR A day ago Avoid at all costs This is a TERRIBLE way to do business, and I will make sure that no one in my proximity uses this site. I have spent the last two hours online with a chat agent, because I couldnt wait on hold any longer because thats all your phone agents do ask you to go on hold while they look into it for you then you kill your phone battery waiting for some imbecile to get back to you.Here are some things you could learn1)Listen to your customers dont just use pre-typed notes, trust I was a chat agent for the geek squad I know what you are doing at your cubical.Example from real chat Me: Are all tickets on your website in US currency?Agent: Hey Jennifer Im sorry to hear that, let me see how I can help, 2)Listen, are you getting the point that listening is effective, You are unlikely to be able to help all your customers effectively if you dont listen to their needs. Me: This is all of the info I was providedAgent. Amazon didnt receive my return package. Help us improve this article with your feedback. you guys are a huge corporation and you cant even get a total right. Same here. Absolutely ridiculous lack of real customer service. . I requested a refund on December 21, 2021 and have not received anything - not even an email update. Orders. We'll do our best to get back to you in the next 24 For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Up to 5 StubHub has resolved 66 complaints. How to win your consumer dispute using the Elliott Method. the exact pickup location and times. Communicate regularly so that you are aware of problems or upcoming needs. Agent. Lorem ipsum dolor sit, amet consectetur adipisicing elit. Should airlines pay for what they've done to us? Note: If youre having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly. Explain your scenario, and provide any applicable evidence. Help us improve this article with your feedback. How do I get it fixed? hours. The person contacting you asks to confirm your account or payment information. ComplaintsBoard.com is a leading complaint resolution website on the Internet. The worst customer service that I have ever experienced. ', Enter your email address, the access code, and your phone number. Are you the buyer or seller because you post is confusing? When buying my tickets I did not notice the email that was written down was different from my personal and some random email was written down and I didnt notice until I had already made the order. Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [email protected]. {{ userNotificationState.getAlertCount('bell') }}. 1,915 talking about this. My Tickets. free lookups / month. Dear Stubhub,I want you to know that this is the last purchase that I will be making through this company, all thanks to your customer service reps. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Re: I accidentally put the wrong email when buying tickets, Hi I am in the same boat, I booked tickets for the nets game in Monday, and I did it as a guest, I put in the wrong email, I have order details. Under 'Email address' or 'Primary phone,' select the pencil. Use of this website signifies your agreement to our. Since you accepted the transfer (yes, it is true that if you are logged on to another TM account and click on the accept link, it will assign the transfer tickets to that email address). Recieved tickets for the steelers game for christmas day when we got there our seats were not together! Payments. Sign up for a free account. I Was charged $188 because I was unaware that PDF in fact means "electronic ticket" and not a PDF file. STUB HUB GAURENTEES THAT IF YU BUY TWO TICKETS TOGETHER THEY WILL BE SIDE BY SIDE. Welcome to StubHub Support Support Home / Contact information Browse by Category Getting started About StubHub Technical Support Account and Settings General settings Contact information Payment settings Preferences and notifications Event and Venue Buyers Sellers How to change my default contact information still has not resolved my issue. Is this your company? My American Tourister luggage is defective. No phone number, no email, no chat. Every order is 100% guaranteed. Eventually found the page below. Or is any of the information above inaccurate? After logging in you can close it and return to this page. SO MUCH FOR THEIR GAURENTEE! These tickets can be for sports, concerts, theater and live entertainment. That's how stubhub knows you've sent the tixx and it also protects identity of the end buyer. Click here to get notifications about new complaints of StubHub. Absolute WORST COSTUMER SERVICE. So you send the mobile tixx and stubhub then forwards the tixx to the actual end buyer. Yes Stubhubs terms and conditions do not allow for communication between buyer and seller. Give us a call if you need help with something urgent. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. StubHub phone numbers 1866 788 2482 5 8 USA & Canada 1800 770 534 0 0 Australia More phone numbers StubHub website www.stubhub.com What is StubHub's email addresses? Yes No Still Need Help? You will enter your community username and new password and done! Use the access code from your order confirmation email to see your tickets: See your tickets by setting up or logging in to your StubHub account: Did you find it helpful? Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 We'll automatically confirm your order within 30 minutes of correct transfer. Use of this website signifies your agreement to our, Understanding your order's delivery status, Updating your default payment method to sell tickets, Got an email saying my StubHub account info changed, Listing tickets on StubHub and different ways to deliver them, How to list Mobile transfer tickets on StubHub, Entering barcodes on StubHub listings or sales, Uploading PDF tickets to a StubHub listing or sale, Selling a type of mobile ticket and transferring it to the buyer. 01-06-2022 08:07 PM. GetHuman features available: Best alternatives to phone. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Customer Service. At this time if you need to change your email address on file, you will need to contact us so that we can make this change for you. Here is a copy of my most recent email:Are you serious? Select 'Sign in. Remind me when call center opens. Click to reveal 208.97.145.23 The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Welcome to StubHub Support My Orders My Sales My Account Community Browse Help Categories Where are my tickets? Performance & security by Cloudflare. Cloudflare Ray ID: 7c0c3f0fa8573885 Other common StubHub email patterns are [first] [last] (ex. We publish the names and emails of customer service managers. Re: Accepted tickets in Ticketmaster with different email than StubHub account. To update your primary email address or phone number: Did you find it helpful? StubHub corporate office address Print StubHub's corporate address is: 360 Third Street, Suite 400 San Francisco, CA 94107 Was this answer helpful? Required fields are marked. I tried calling and was on hold forever. We'll do our best to get back to you in the next 24 hours. We are changing the way you register and sign-in to the StubHub Community. 199 Fremont Street, Floor 4. StubHub deals in a variety of industries, such as ticket exchange and ticket resale, and provides its services in united states canada united kingdom germany. It is a terrible business and horrible customer service. Re: Can I contact my buyer? They call you stupid and hang up on you. : That is rightMe: well that isnt what happened so. is there a way to contact stubhub that isn't their phone number, facebook or twitter. How do I change my default email address? For UK media enquiries, please get in touch with the, Alternatively, you can send us an email at, Customer service all the way to your seat, 2000-2023 StubHub. (business & personal). No events within. Use this comments board to leave complaints and reviews about StubHub. For more information, please see our You can find contact details for StubHub above. Call 1-866-788-2482 to speak to a customer service representative from StubHub. will see them in court how much will that cost stubhub? Most customer needs are emotional rather than logical. Ask the Community Contact Support Related Articles 50. miles of. Selling tickets and delivery expectations. My understanding is the tickets should be transferred on Ticketmaster to my name and email address, I should then receive an email from Ticketmaster separately to my email address and he loses access to the tickets. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. StubHub themselves are advising of this . It provides a platform for users to put list their unwanted tickets for sale. Can I get my 173,116 Chase Ultimate Rewards points refunded? What do I do! Fax Number: 1-415-222-8552. Under 'Have an access code,' select 'Find your order. again worst customer service ever. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. Restrictions apply. Buy and sell sports tickets, concert tickets, theatre tickets and Broadway tickets on StubHub! : The site is US based and all pay outs are done in US dollars and so if you go to Stubhub.ca it will send you to Stubhub.com as we no longer have a Canadian siteMe: So again, where does it say the total in American then, it is false advertising on your part when you WRITE TOTAL. Email address customerservice@stubhub.com Call-back available NO Department you are emailing Customer Service Customer service hours 24 hours, 7 days Most likely time of response 9am Average wait 10 Rank (overall) 2 Alternate methods phone, email, web Quality of communication 57% Quality of help 77% Customer votes 693 The login page will open in a new tab. Eversource Gas says I have a leak. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. You may or may not have one. Re: I accidentally put the wrong email when buying tickets. Customer service all the way to your seat, 2000-2022 StubHub. You can call 866-788-2482 or send a dm to @TeamStubHub and explain you have a pass and they can assist. Such a shame to ruin a good music experience with this lack of customer care. Get contact details including emails and phone numbers San Francisco, CA 94105 USA. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. I'm assuming you also got the random email about your payment method being updated? Sorry we couldn't be helpful. Use of this website signifies your agreement to our, Find out more about the StubHub affiliate programme, User Agreement, Privacy Notice and Cookie Notice. Were always here to help. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. Did we mention it's free? That is a scam btw. janedoe@stubhub.com) and [first]. After the switch, you will enter the email address you use to access the community in order to reset your password. Open our virtual assistant, click on "Contact form" and let us know how we can help you. They contact you, and the email even looks like it came from StubHub support. You can email the site owner to let them know you were blocked. (on the StubHub app, go to 'My tickets.' If you were the buyer and gave the incorrect email address contact StubHub or send a private message to@TeamStubHuband someone will be able to fix it for you. You think they would notice and email is wrong I have been on hold for over an hour with no one answering and it keeps just hanging up on me!!! It's often the quickest way to sort something out. Here's what's shakin' on South Island. and dont tell anyone about any currency charges, change it on everyones visa in hopes to make more money without people knowing.
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