*Please note thatfare difference charges (the additional cost of airfare, taxes, and airline fees, on your reissued airline ticket) arewaived if new travel is completed by 31 May 2021. You can easily add on additional . This policy is in place for customers and crew, only on routes where international regulations around mask-wearing do not apply. Our Flex fares offer added choice and weve extended the ability to pay for a change for any reason to Economy Light customers, ensuring that this summer and beyond, customers can pick the option that best suits them. All remaining COVID-19 restrictions will be removed for UK arrivals. Check the devolved nations of Scotland, Northern Ireland and Wales for their entry rules, which largely mirror the entry rules for England. If the same booking class is not available, please book into lowest available booking class in the same cabin, Route suspension: re-route onto other VS/VS* services in the same booking class and on the same flight dates. This list will expand as regulatory requirements for destinations allow. Due to the limited testing capacity at airports, we highly recommend booking an appointment in advance and arriving early at the airport to allow the extra time you need for your test to be processed. Cookie statement | If you do need a test you can find details ofrecommended Covid-19 test providers here. Virgin Atlantic, which secured a rescue deal to secure its future during the pandemic, said a backlog of refunds was completed in November and apologised. For all flights, make sure you understand theConditions of Carriageand for package holidays, theterms and conditionswill set out your options. West Sussex For direct bookings made via the Virgin Atlantic website or contact centre only; call our flight disruption line on: +44 (0) 344 209 7777 in the UK, or 1-800-862-8621 in the USA. If you believe you are exempt from wearing a face mask or face covering, you must contact and notify our Special Assistance team at least 48 hours before you are due to travel. You can cancel your holiday for one of our holiday vouchers instead up until four weeks before you fly. If you travel without formal notification of your exemption, and choose not to wear a mask at the airport or onboard, you may not be permitted to travel with us at this time. 31, 2021. Scotland:https://www.gov.scot/publications/coronavirus-covid-19-international-travel-quarantine, Northern Ireland:https://www.nidirect.gov.uk/articles/coronavirus-covid-19-international-travel-advice, Wales:https://gov.wales/arriving-wales-overseas. Subject to availability in the same ticket class, any additional fare or seasonal supplements will be collected. Use value of original ticket towards a new ticket is allowed. If youd like to rebook instead, were here to support you. To ensure the timely processing of your request, please choose the correct form based upon your requirements: If you are unsure of the terms and conditions of your ticket, you can request a quote to find out how much you would be entitled to. Limited exceptionsto the COVID-19 vaccination requirement apply: There are a very limited set of circumstances where a non-vaccinated adult foreign national can enter the US. We understand that the ever-changing travel restrictions can make planning your trip difficult, so weve got you covered. Accessibility | Please note, if your flight has not been cancelled then you may not be eligible to request a refund and you should refer to our conditions of carriage. If your destination requires it, you should complete your test and receive your fit-to-fly certificate before your international flight. Youll be entitled to a full refund of your holiday within 14 days if: If your holiday is cancelled, you'll automatically receive a voucher, which can be used to book a new holiday up to 31st December 2023. Change fees and fare difference charges are waived, No refund if customer accepts rebooking option or Open Ticket, see Open Tickets' below, For customers impacted by a VS flight cancellation, where VS/VS* is not available as a reprotection option, please refer to our other airline class mapping, For all other additional standard schedule changes including time changes under three hours, please refer to our schedule change policy. Customers wishing to travel from/to an alternative destination on a VS/VS* service may be subject to TSP but will not be charged any change fee provided new travel dates are within the permitted travel period. *Name changes can only be applied on tickets that have not yet been used for travel, this does not extend to part travelled tickets. Bookings made by credit card or debit card no longer incur a fee. If you need to make a change to your booking, please visit our rebooking bot and web messaging service. A refund of your flight booking based upon the terms and conditions of your ticket. (c)If your Ticket is refundable, you have used part of it, and there is no relevant restriction on your Ticket, we will refund the difference between thefare, any carrier imposed charges and surcharges, taxes, fees and charges you have paid and thefare, any carrier imposed charges and surcharges, taxes, fees and charges relating to the unused portion of your Ticket. Use our handy checklist to make sure you've got everything you need before arriving at the airport. We continue to help our customers book with confidence, with the ability to change plans if a customer tests positive for Covid-19 and previous flexible booking policies applicable based on the date of booking, but its also important that customers have adequate travel insurance. With these barriers to travel removed, we believe the time is right to ease the Covid-19 flexible booking policies for Virgin Atlantic Airways and Virgin Atlantic Holidays on all new bookings fromJune 24, 2022. If you refresh the page or navigate awayyou'll lose your chat, and no one wants that. Accessibility | Please bear in mind that our standard cancellationterms and conditionsapply, and you may only be eligible for a partial refund. For specific entries or formats, please refer to you GDS Helpdesk. You cannot combine a Travel Voucher with any other voucher issued by our Customer Care team. (d) We will deduct an administration fee of no more than 30 per passenger (3 per infant) from your refund under Article 10.2(b) or 10.2(c) (other than where a refund is mandated under applicable laws or requested under Article 21.(2)). For all new bookings from 24 June onwards, our terms and conditions will set out your options to rebook or cancel your holiday. Claim a refund for your seats/upgrades/excess baggage. For holidays departing from 1st April onwards, please settle your balance 12 weeks before you are due to travel. We want to make sure every part of your experience with us is amazing, from researching where and when to fly and choosing the best ticket, to letting you know your options if your plans change or go astray. Everything you need to know about travelling with the family or children flying alone, Planning a group trip? Some countries may also require a test to be taken after you land, which helps to shorten the time spent in quarantine. Virgin Atlantic help centre. We are at a loss to know what to do.DC, Basildon. order your home test online by 2pm for DPD Next Day Delivery. If your holiday is more than 6 months away, make things easier to manage by setting up a. Terms and conditions | You are not entirely convinced, but are happy your money has been returned. As ever, you should ensure you have adequate travel insurance for your trip. Well continue to help our customers book with confidence, with the ability to change plans if a customer tests positive for COVID-19 and previous flexible booking policies applicable based on the date of booking see below for earlier policies. If you booked before 03 Mar 2021 and would like to make a change, check our previous flexible booking policy at the bottom of this page. Applicable to customers whose flights have been impacted by: - A change that causes a misconnection on a through ticket, Rebook using the same booking class, in the same cabin, with the same origin and destination. As the name suggests, rapid tests don't require a lab for processing and offer the fastest results. Find out what you can and can't take with you on your flight. At this stage, this only applies to routes between the UK and the Caribbean. Cancellations and refunds. Fleming Way Where we have cancelled your flight, you will be eligible for a refund and can complete one form to request a refund for everyone in your booking. Our flexible booking policy (replaced by new policy 5th February 2021). However, if you have already commenced travel, then the Travel Voucher is non-transferrable. When your customers provide new travel dates: If you're unable to reissue the original ticket, please update SI field with the original ticket number: Tickets must be issued on/before revised travel date. Cookie statement | If youve booked directly with Virgin Atlantic and you no longer wish to travel, then you will need to get in touch for some help. Yes, if eligible under the US Visa Waiver Program, youll still need toapply and obtain an ESTA (Electronic System for Travel Authorization) for travel, in addition to any Covid-19 requirements. All of our attempts to contact the company have met with no response. You'll then be sent a refund request number, which Virgin says could take seven to 10 days. If your flight was cancelled, contact your travel agent or travel provider or tour operator to rebook on the next available flight. (iii)has proved to us that he/she is entitled to the refund. Project Screen home PCR samples can also be dropped at Test Pods and will arrive at the lab on the same day, at no extra cost. If you have been notified that your flight has been changed and you would like to discuss alternative options, then you will need to get in touch for some help. If you do need to get in touch, just choose the method that suits you best - by completing a contact form, sending us a message, or giving us a call. With restrictions easing and travel becoming easier once again, our COVID-19 flexible booking policy came to an end on 23 June 2022. If you cancel a booking made using a Travel Voucher, any refund will be issued in accordance with our Conditions of Carriage and the relevant fare rules. If the new TSP is greater than the Open Ticket value, the difference in TSP must be paid. Routes where face masks onboard are a personal choice: Services to or from the USA, Pakistan, Barbados, St Lucia, Antigua, Grenada, The Bahamas, Jamaica, St Vincent & The Grenadines, Trinidad & Tobago and Tel Aviv. If youre sure you meet the criteria, you must bring documentation as applicable, confirming eligibility. Customers may still be asked to wear a mask when boarding or disembarking flights, according to the regulations of the departure or arrival airport or destination country / US state. Requirements to enter the United States by air from 12 June 2022: US citizens and legal permanent residents. However, requirements differ by country, so weve created a checklist to help you find everything youll need, should you need a test. All up to date details can be foundhere, and we will contact you directly if your booking is affected by any recent changes. Limited exemptions to the Covid-19 vaccination requirement apply: Children under 18 years of age . Once the lab has your sample, you'll be notified of the result within 24 hours. Find out more Our partnership with Delta Air Lines Connect to the UK from over 200 US cities thanks to our partnership with Delta. If you booked direct, please contact us to rebook. Top tips to help you plan your journey and breeze through the airport. Virgin Atlantic Holidays customers in the UK should contact the Virgin Atlantic Holidays team directly during normal office hours on +44 (0) 1293 496883. When the customers provide the new name follow the steps below. We'd like to say a big thank you for your patience and understanding during recent months. https://help.virginatlantic.com/gb/en/make-a-change.html. Do bear in mind that any new travel arrangements are subject to availability, and there may be a difference to pay if you change your dates or cabin, and the new ticket price is higher. For all flights booked with Virgin Atlantic and package holidays purchased from Virgin Holidays between 16 February 2022 and 23 June 2022 for travel up to 31st August 2022, you can change your dates as many times as you need to*, including changing your destination or make one name change** if youd like someone else to benefit from your ticket. Virgin Atlantic, meanwhile, made customers wait up to 120 days for a refund, the CAA said in its July report. This will result in the whole value of theOpen Ticketbeing non-refundable. You might need to allow up to 14 days for the money to show on your account depending on your payment method and provider, or if a Bank Holiday falls during the period of time. Privacy policy | To find out more pleasecontact us. You can use your Travel Voucher to purchase a new ticket combined with Flying Club points. From bulkheads to exit rows, here's all you need to know about seating on board our aircraft. 1 Your Travel Voucher is valid until 31st December 2023. Virgin Atlantic Covid Flexibility Policy Issued 1 June 2022 From the start of the pandemic we quickly adjusted our policies for flight and package holiday bookings to provide as much flexibility as possible for our customers, including unlimited fee-free changes, recognising that Covid-19 created uncertainty for international travel. As customer demand increases were taking wide-ranging steps to uphold the customer experience and maintain operational resilience, so that your journey continues smoothly and as planned. Business reporter Virgin Atlantic is facing enforcement action over its delays in processing refunds for cancelled flights. If you need flexibility, make sure you pick a Ticket type which suits your needs. Canadian tariffs. (c) Even if you hold a non-refundable Ticket, we will refund the unused portion if you are entitled to a refund under Regulation 261/2004, other applicable laws or under an express right in these Conditions of Carriage. Find out when testing is required for the country you're visiting. Routes where face masks onboard must be worn: For the following routes operating to or from the UK, masks are still required for customers aged 12 and above until further notice: Delhi, Hong Kong, Johannesburg, Lagos, Mumbai and Shanghai. We received this letter in late December long after the companys boss said all refunds would be paid. Get a better understanding of the requirements by reading our Covid-19 jargon buster. Bookings made by credit card or debit card no longer incur a fee. Your Travel Voucher will be in the same currency as your original booking. If we cancel your flight you can request a refund. (b) If your Ticket is non-refundable and you do not use all or part of it, you can still apply a refund of: (ii) fees and charges imposed by a government, other authority or airport operator; and. Email us at consumer.champions@theguardian.com. If you cancel a booking made using a Travel Voucher, any refund will be issued in accordance with our Conditions of Carriage and the relevant fare rules. Your itinerary has been emailed to the following address. The most accurate method is to look for molecular or genetic signs of the coronavirus. Flight delay and cancellation compensation, How to book a new flight if your flight was cancelled, What to do if the next flight availability is limited, Make a claim on your insurance for flights that have been cancelled, How to claim for unused parts of your journey, Understanding the 'Care Package' you're entitled to (Regulation EC 261/2004), Find out about getting financial compensation for delays or cancellations, Who to contact if you have a question after flight disruption, find out your rights about cancelled and delayed flights (According to Regulation EC261/2004). The mask rules that apply will depend on the route youre flying, because requirements differ by market. named Virgin Atlantic and Ryanair as the worst two airlines for processing refunds. This means that any amount paid for using the Travel Voucher will be issued as a new Travel Voucher. 1. Your Travel Voucher has the same value as your original booking. 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF For travel from 01 Jun 21, fare difference apply. VHQ Only one Travel Voucher can be used per passenger. For all flights, make sure you understand the Conditions of Carriage and for package holidays, the terms and conditions will set out your options. ***For one-way trips, apply 50% of the respective amounts. Bookings made by credit card or debit card no longer incur a fee. You can contact us via WhatsApp Web if you're on a desktop, or your normal app on your mobile. ExpressTestofferRapid Antigen tests with results in 30 mins. It also includes Flying Club redemption bookings. This type of test is often called PCR (polymerase chain reaction) or LAMP (loop-mediated isothermal amplification). With Virgin Atlantic, you'll need to use the SMS service on +44 (0)7481 339184. Persons on diplomatic or official foreign government travel, Persons with documented medical contraindications to receiving a COVID-19 vaccine, Participants in certain COVID-19 vaccine trials, Persons issued a humanitarian or emergency exception, Persons with valid visas [excluding B-1 (business) or B-2 (tourism) visas] who are citizens of a foreign country with limited COVID-19 vaccine availability, Members of the U.S. Armed Forces or their spouses or children (under 18 years of age), Sea crew members traveling with to a C-1 and Dnon-immigrantvisa.
Times Square 3d Billboard, Church And Chapel Waukesha Obituaries, Careers For Restrained Introverts, Fatal Motorcycle Accident Oregon Today, Articles V