Have questions about your order? Please allow 12 weeks for the inspection process and return delivery of your item. Whether or not you register your product(s) will have no effect on your warranty rights. To avoid additional charges, please double check your addresses and make sure the recipient knows the package is coming. Enter the order number and email. Get Up To 60% Off To make this request, you may contact us at consumerrelations@zwillingus.com. Our warranty is made only to the original owner. In your request, please include a subject line that states CA Shine the Light Request, state that you are a California resident, and provide a current California address for our response. This warranty does not cover any defects due to normal wear and tear, damage due to misuse or abuse, alteration to the product, negligence, or any damage resulting from use other than the intended purpose of the item. Most offer replacements rather than refunds and do not cover the costs of shipping or incidental damage. Postal Regulations, all cutlery items must be wrapped to protect all points and edges from cutting through the outer carton in which they are mailed. Your order may need to be of a certain dollar amount to qualify; shipping and taxes are not applicable towards the qualifying amount. If you live in the UK or Ireland, you may request a warranty returns form via email by contacting customerservice@zwilling.co.uk, alternatively, you can request a warranty returns form via telephone on 0845 262 1731 from Monday to Friday 8.30am to 5.00pm, or you can write to us by post at the address below to request a warranty returns form: Just follow the prompts in the simple checkout process. Toasters with seven browning settings for your perfect toast. Offers may not be valid at ZWILLING Outlet Stores. We deliver within Canada only. Provide your account email address to receive an email to reset your password. For more information on PayPal, please visit, www.paypal.com. These options include the following: Note: While we do accept gift cards issued by American Express, Discover, MasterCard and Visa, we ask that you hold on to your card until you are certain that the order will not be returned. Please be aware that the warranty details are subject to change by the company at any time. an implied warranty lasts, so the above limitation may not apply to you. Your full name, address, phone number, e-mail address, and preferred method of contact. Please note that your wishlist will not reserve inventory or sale pricing. Cookware Purchase No other warranties of any kind, including implied warranties, are provided for our knives. Is it valid for as long as the expected life of the product? We do not store payment details. In order to determine replacement eligibility, we would appreciate the opportunity to inspect your ZWILLING product. If it is determined that the item is eligible for a warranty replacement, please note that while we will make every effort to replace it with the same item, we cannot guarantee availability. Please check your entries and try again. If you have Kramer Knives that you purchased through a retailer like Sur La Table, these are Bobs licensed designs produced in Japan. If you have any questions about the Custom Knives Warranty or reconditioning, please contact us at:Kramer Knives Inc.360.738.6004info@kramerknives.com. EXCLUSIONS TO THE ZWILLING LIFETIME WARRANTY ARE: This warranty does not affect your statutory rights and remedies. ZWILLING does not share or sell you data to third parties. The appropriate tax amount by item will be included with your refund. Cookware Purchase If your order does not arrive please contact customer services at customerservice@zwilling.ca or 1-800-775-6020 and a member of the team will be able to help you. On Select Products Please check your entries and try again. Simply enter your search term to see the results. competitions or customer surveys). The problem is that the choice of words will differ, making it tricky to know how items compare in whats cover. You can find more information about the processing of your data in our. The offer may only apply to certain price points or select products. The warranty does not cover wood products, such as knife handles, wear from normal use, or any damage resulting from use other than the intended purpose of the item." Choose the shipping carrier of your choice and return the items insured with tracking (for your protection) Under the lifetime warranty, ZWILLING will repair your item where possible, or replace it on a like for like basis. Your browser's Javascript functionality is turned off. Is a warranty the same as a guarantee? If your item is discontinued or out of stock, you will receive a replacement of equal value. HENCKELS CANADA LTD.,4175 14th Avenue Unit 6 Markham, Ontario, L3R 5R5. or. WebKramer by ZWILLING J.A. Le Creusets Signature product is reviewed in my buying guide on cast iron skillets. Culinary Insider program terms and conditions. Save your information to make future ordering quick & easy, Become eligible for offers available only to registered customers. You can return them to the point of sale. Please check your entries and try again. Your account lets you save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. about the source of your product. Please note, ZWILLING J.A. What does a limited lifetime warranty mean? Please be assured that upon the cancellation of your order, a refund will be issued back to the original form of payment. competitions or customer surveys). Have questions about your order? Products produced by GreenPan, including the set reviewed in my ceramic cookware guide, are covered by a limited lifetime warranty that encompasses defects in workmanship and material, but only if the pan was not used in a professional setting. If your item is damaged during repair, it will no longer qualify for warranty. "You will be pleased to know that all of Zwilling's products are fully guaranteed against defects in materials and / or craftsmanship. Mother's Day ], Can A Ceramic Pot Go On the Stove? But in practical use, both, a warranty and a guarantee, are a promise from the company, apparently. By clicking Sign Up, you are agreeing to our. In addition, statistical data on website usage can be collected and analysed and used to improve the sites accessibility and customer experience. First up, Calphalons original cookware lines, e.g. Made in Solingen, Germany. Gift Guide. Cookies are small files that are stored on your device when you visit certain web pages. You will need the return tracking number in the event your package is lost in transit. Delivery charges will differ so please check before you order. WebAttn: Warranty Department ZWILLING J.A. Please check your entries and try again. Join the mailing list and stay informed about offers, events, tips and news about our products or be invited to promotions (e.g. You may cancel your newsletter registration at any time. For internationally issued credit cards, please notify with your credit card issuer that you will be placing an order within the US. WebZWILLING Pro 2-pc, Chef's Set 4.8 (54) $179.99 + SALE -11% ZWILLING Pro 3-pc, Starter Knife Set 5.0 (129) $279.99 $249.99 + Henckels CLASSIC 3-pc, Starter Knife Set 4.8 HENCKELS purchase. Enter the order number and email. On Select Products These limits might be about whether or not you follow care instructions or other limits imposed by the company. Sign in to save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. WebYou can contact customer service by email at customerservice@zwilling.ca or by telephone at 1-800-775-6020. Error! To comply with U.S. Some promotional offers may not be combined with other offers. Before mailing in your product to Zwilling in connection with your warranty claim request, please review the information below to ensure the safe return of your product. Iconic cast iron and ceramic cookware rooted in France. To redeem a code-based promotion, perform the following steps: In the Shopping Bag, enter your Coupon Code/ promotion code in the space marked "Coupon Code / Promotional Code (optional).". This will open a new window, where you can see all the products you have chosen, the shipping cost and the total bill. A proviso: the warranty may not continue with the transfer of ownership. Your account lets you save items to your wishlist, track your orders and even get access to exclusive offers. Heres what you need to know. Paying attention to the warranty wording and whether you can easily get a replacement if necessary, can help with choosing the best product when looking to buy cookware. Premium stainless steel cookware from Belgium to your kitchen. However, please note that our warranty does not cover wear from normal use, or any damage resulting from use other than the intended purpose of the item. Read on to find out some top tips on how to care for and maintain your knife, so you can make this happen. Free 4-Piece Set of Pan Protectors. Your tracking number will provide you with means of tracking your package should it become lost in transit. Dismiss. Other exclusions include theft and fire. Defective products that are discontinued and no longer available will be replaced with a product of equivalent value and function. Le Creuset cookware is warranted to you by Le Creuset of America, Inc. to be free from defects in material and workmanship at the time of its purchase. Error! 3. Free 4-Piece Set of Pan Protectors. Care tips from professionals. ZWILLING J.A Henckels USA is not responsible for lost shipments. Error! You can contact them Monday Friday, 9 a.m. to 7 p.m. EST by calling 877.273.8738. If your Zwilling product is defective and is eligible for this limited warranty, Zwilling will replace Please check your entries and try again. We may grant specific exceptions upon request and at our sole discretion, such as for example only, if the new owner is a family member of the original owner. You can contact them by phoning 8800-255-2523. All received returns will be processed as a return and a refund will be issued back to the original form of payment. How Ceramic Differs To Teflon In Nonstick Cookware, Toxin Free Cookware Choices For Your Kitchen. Zwilling is the parent company and US customers can refer to its warranty. Since 1731- Beauty tools of excellent quality and design. To place and complete your order effectively and to answer enquiries fully, ZWILLING stores certain information about you. For shipping, you are responsible for the cost of shipping your item to us and may use any shipping carrier of your choice; we ask that you obtain a tracking number so that you can track the package in the event it gets lost in transit. Have questions about your order? Copyright 2020 Kramer Knives Inc. All Rights Reserved. We will NOT be able to return any item/s to you for whatever reason youre not happy with the replacement. The lifetime guarantee for its cast iron cookware covers the original owner, whether the cookware item was a gift or self-purchased. Another exception is when a product line is taken off the market. ZWILLING J.A. We're happy to help. SUBJECT TO THE EXCLUSIONS, ALL PRODUCTS FROM THE ZWILLING GROUP BRANDS HAVE A LIFETIME WARRANTY. SHOP NOW, Gift With Any HENCKELS Please turn it on so that you can experience the full capabilities of this site. We do not offer repairs of any kind. Provide your account email address to receive an email to reset your password. Quality cookware made in Italy since 1889. All of our products carry a full warranty against defects in materials and/or craftsmanship. The warranty may only cover the first owner and so effectively, the lifetime is limited to the period it is owned by the initial buyer. Error! Xtrema and Staub. There are no warranties which extend beyond those stated herein. Exclusive recipes. The final total that will be charged to your credit card will appear on the bottom of the page. Minor imperfections, surface markings as a result of shipping, and slight color variations are normal. Current country: USA. You can find the unsubscribe link at the bottom of each newsletter. legal rights, and you may also have other rights which vary from State to State. A limited lifetime warranty covers your product for a lifetime but has limits to that offer. Kai USA Ltd., Shun CutleryWARRANTY DEPARTMENT18600 SW Teton AvenueTualatin, OR 97062Phone: (800) 325-2891. Learn More YOU SAVE: -21% $215.00 $169.99 Earn 169 points in our free Rewards Program. View Our WebWarranty Registration. We recommend rubbing a small amount of cooking oil around the rim to create a seal and prevent rust from re-appearing. Attn: Warranty Department ZWILLINGJ.A. In your request, please include a subject line that WebShop Zwilling J.A. Extra heavy items may be subject to an additional charge. They will be able to help with any warranty questions. location such as its name, location, and street address. Error! The Bob Kramer Shun knives have a lifetime warranty. If your item needs repair, please find an independent company that can perform the repair. Choose the shipping carrier of your choice and return the items insured with tracking (for your protection) to the address below. If you purchased your product through other means, please provide all information Henckels or Shun by the Kramer Knives logo. Refunds can only be issued back to the original form of payment. For both your security and ours, we use a third party company to verify all of our online payments. With the right care, our knives can often last a lifetime. If youre wanting value-for-money cookware, products that perform well and last, you might want to check the warranty and guarantee offered with the product. The warranty does not cover normal wear You will also have the option to opt-out of our e-mail subscriptions during registration. You will receive e-mail confirmations both when your order is received as well as when your order is shipped. When returning the cookware, users must include information about the damage or defect. Error! The date that you purchased your product. Packages returned after 3 failed delivery attempts or unclaimed at the local UPS facility. You can pay by credit card or PayPal. You can find more information about the processing of your data in our privacy policy. Henckels knives are known for their quality and are made in the steel capital of the world, Solingen. No, at ZWILLING there is no minimum order quantity. Exchanges cannot be processed by mail. A $44 Value! WebCreate an account. View Our Thats not something to get too concerned about as people dont usually trade secondhand cookware or expect cover for secondhand cookware. Kick off your new kitchen routine with our high-quality, functional products. $150. No adjustments will be made to existing orders, and cannot be applied to returned merchandise. Click the "Apply" button on the right side of the page. Our warranty covers materials and craftsmanship under normal use and does not apply to misuse, intentional damages or any uses other than what is customary and reasonable for our knives. Our warranty is not transferable and cannot be assigned or given to anyone else. Our warranty is made only to the original owner. Lodge produces high-quality cast iron cookware, including a range that is protected with a durable porcelain enamel covering. Most cookware companies have similar inclusions and exclusions. Some time-limited warranties stipulate a time factor, e.g. Gift Guide. applicable to products, including implied warranties of merchantability or fitness for a particular purpose, Henckels Knives and Cookware at Cutlery and More. We're happy to help. See your order even if you are not a registered user. During busy periods, extreme circumstances or unforeseen circumstances may cause delivery times to be delayed. For both your security and ours, we use a third party company to verify all of our online payments. Be the first to know about promotions, competitions and new products and also get exclusive discount codes to use in the online shop. Henckels, including chefs knives, santoku knives, knife sets and more. By clicking Sign Up, you are agreeing to our. Have questions about your order? Some people balk at the higher price on Le Creuset products, but the products are covered by warranty. If your Zwilling product is defective and is eligible for this limited warranty, Zwilling will replace your product. HENCKELS, Inc.Attn: Consumer Relations270 Marble AvePleasantville, NY 10570Phone: (800) 777-4308. If you wish to return a faulty product you have up to 1 year. Zwilling is the parent company and US customers can refer to its warranty. Prices for the items that are valid for the discount will be reduced by the amount of the promotion, and reflected in your ORDER SUMMARY. Based on our warehouse location and your shipping address, we determine the most efficient shipping carrier for your order. Please Click Here to download the ZWILLING Warranty Return Form. In Stock MANUFACTURER DIRECT Ships within 1-2 days (776) Write a review Description The warranty applies from the date of purchase. In the interest of safety, please avoid attaching adhesive materials directly to the product. If your item is damaged during repair, it will no longer qualify for warranty. SHOP NOW, Gift With Any HENCKELS Award-winning beauty tool experts since 1980. Culinary Insider program terms and conditions. Henckels, LLC 220 Marble Avenue Pleasantville, NY 10570. Have questions about your order? Deliveries are made Monday through Friday (except holidays). If you do not have original packaging, please package the merchandise securely to avoid damage. Please make sure your billing and shipping address is exactly as it appears on your credit card or banking statement. It will say either ZWILING J.A. from cutting through the outer box or padded envelope in which they are mailed. We recommend rubbing with oil periodically to prevent rusting., The lodge enamel cookware has edge clips to separate the lid from the pot so it doesnt chip are these missing might want to get some so it doesnt get worse and before you call lodge because they may ask you if your using them if you cant send them a pic of them well you get the picture. Join the mailing list and stay informed about offers, events, tips and news about our products or be invited to promotions (e.g. The user is notified at the beginning of their visit to the site. You should be able to easily identify the manufacturer by looking at the blade. We cant say for sure which one is of higher quality. We will credit you for those returns, accompanied by Henckels Shop Welcome to ZWILLING Getting in touch with us has never been easier. We're happy to help. For further information relating to the above, please call on 0845 262 1731 from Monday to Friday 8.30am to 5.00pm or email us at customerservice@zwilling.co.uk. If you do not want to register you can continue your purchase as a guest. By clicking Sign Up, you are agreeing to our. Henckels UK Ltd can only process warranty claims from customers in the UK & Ireland for ZWILLING Group products that were bought in the UK & Ireland. Provide your account email address to receive an email to reset your password. This warranty applies only to products that were purchased in the United States from Zwilling or a Zwilling authorized seller located in the United States, unless otherwise prohibited by law.Zwilling products are legitimately sold only by authorized sellers that are required to follow Zwillings policies, procedures, and quality control standards. Customer service are available Mon Fri, 9am to 4pm. ZWILLING Sharpening Service Knife Aid Professional Knife Sharpening by Mail, 7 knives Easy, Fast, Reliable Knife Maintenance Restore your knives razor-sharp edges Easy mail in process with prepaid envelopes Knives are insured and tracked 7 knives (4 More options) ADD TO CART 4 interest-free payments of $22.25. See your order even if you are not a registered user. Online purchases cannot be returned to Outlet Stores. be liable for any special, incidental, or consequential damages based upon breach of this limited warranty, Award-winning beauty tool experts since 1980. Prior to clicking the PROCESS ORDER button, please confirm that we have all of the correct information for your order including: the billing and shipping information, your total order amount, shipping costs, taxes, promotional discounts, and credits. See your order even if you are not a registered user. In this case some features of the website may not function properly, purchases can however still be made. SHOP NOW, To sign up to zwilling.com please visit My Account. We will credit you for those returns, accompanied by an original receipt, received within 60 days of the purchase for the price paid in the original form of payment. Henckels, LLC (Zwilling) warrants to the initial purchaser that Zwilling products will be free of defects in material and workmanship from the date of purchase for as long as said purchaser owns the product. ZWILLING, German-made, winglet blade with special serrated edge and piranha teeth 6 programmed settings: Pulse, Smoothie, Cocktail, Ice cream, Ice Crusher, and Cleaning Hidden display when powered off Hi Mark, Regarding the warranty you can contact Lodge themselves or the company from which it was bought for whether its covered or not. If you cannot get your order to go through, please try PayPal. Since 1731 - German home kitchen products. In the interest of safety, You can find more information about the processing of your data in our. I can assure you that the pan has not been dropped, or mistreated in anyway. breach of contract or strict liability. Please note that you are responsible for any costs incurred in mailing items to Zwilling We use USPS, FedEx and UPS for order deliveries and reserve the right to choose the best carrier for your shipping address. The guarantee has a fairly inclusive scope, and covers all material, functional, and Mother's Day T-Fal offers a warranty on their products that covers the replacement or repair of damaged cookware, but their warranty only extends to products that are used in the country where they were purchased. To redeem a code-based promotion, perform the following steps: In the Shopping Bag, enter your Coupon Code/ promotion code in the space marked "Coupon Code / Promotional Code (optional).". Retain Your Tracking Number: When returning your order, please make sure to retain your return tracking number. Your account lets you save items to your wishlist, track your orders and even get access to exclusive offers. Video tutorials. Online purchases cannot be returned to Outlet Stores. We are your source for everything from Zwilling J.A. If you purchased your product at a physical location such as a ZWILLING Kramer Euroline Stainless Damascus, Iconic cast iron and ceramic cookware rooted in France, The finest Japanese cutlery handcrafted in Seki, Japan, Stainless-steel cookware and more from Belgium, Essential cutlery and kitchenware for everyday cooking. HENCKELS cookware has a lifetime warranty against manufacturers defects. If the item you returned is out of stock or discontinued, we will offer you a comparative item in quality and cost. Please include a letter containing your All charges are non-refundable unless expressly stated otherwise, or otherwise provided by law. Id appreciate your help. At times, some credit cards may not be authorized for purchases outside of their issued country.
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