Your Uber Eats cancellation rate is the percentage of deliveries you cancel after accepting them. I do just UE (no pax for me). Find out why this driver accepts 99% of his ride requests: Finally, its far less frustrating to have a higher acceptance rate than to have a low one. If the restaurant tells you that someone else picked up the food. Really, you can keep a super low acceptance rate and you just have to ensure your cancellation rate is low. That means that the driver can not be required to accept any particular offer or any percentage or quantity of offers. A common rule many DoorDash and Uber Eats drivers follow is to accept orders that pay approximately $1 per mile. If I'm waiting more than five or ten minutes between good offers, that's usually a sign that my price is too high for the conditions at that moment. Update: As of late 2021, Uber Eats has been testing a new tactic that IS related to acceptance rate. They provided an estimate of distance and time. A 70% completion rate would be a 30% cancellation rate. We'll offer you this much money. Because of not knowing how far I'm going, and the probability being too much Uber just gave me a long distance delivery, I'll always cancel an accidental acceptance while on my bike. We can't control that, but we can control what we do. Thats why this post is covering the Uber Eats acceptance rate policy, why it matters, and what drivers should do to make as much money as possible. Absolutely. This screenshot above shows the area that you can tap on to accept an offer. Read more here. Ultimately, our agreement with Uber Eats is a delivery by delivery agreement. Right? His work has appeared on dozens of personal finance websites like Money Crashers, The College Investor, Investor Junkie, and more. Dollar amount by itself is meaningless. You can read more about my affiliate policy here. You select your issue and the app will ask if you want to cancel. But you can still be deactivated for cancelling orders. This can even differ from market to market, so if you havent given being picky a shot, try it out for a week or two and compare it to your average earnings when you accept all or most requests. I will tell you that I've had some incredibly low acceptance rates on Uber Eats and it has never been an issue. Checkout: Tom is a full-time blogger and freelance writer with a passion for side hustling, passive income, and the gig economy. For example, for promotions and quests, Uber Eats states: "As of August 21, 2017 Uber is no longer tracking acceptance rate or cancellation rate against Quest promotions." How do we know for sure? What I am finding with Uber Eats is the most important factor in whether to accept a delivery is, how quickly can I get it done? That's an insult I'm not traveling 6-7 for that low pay. It's really breaking down to an average of a $1 per hour difference for every minute that a delivery takes, no matter the offer value or anything else. Some restaurants are notoriously slow. A $5 offer was far more likely to take well north of a half hour. When you think of it that way, Doordash, Grubhub and other delivery services are also your customers. This Online World is all about providing people with honest ways to make and save more money by using technology. It is important to maintain a high acceptance rate to provide reliable service to restaurants and customers. A good practice is to try to complete at least 90% of your offers. Its up to you to weigh the perks of a high acceptance rate versus the earnings you make by being more choosy. Always. They are quick to deactivate drivers they think have done this. In fact, drivers have no way of knowing the specific address until after they have indicated in the app that they have picked up the order. For example, if you accept 50 deliveries but end up cancelling one of them for whatever reason, your cancellation rate is 2%. Required fields are marked *. It's impossible for there to be an eight dollar tip on that offer. By comparison, Doordash is very clear that their acceptance rate for Doordash drivers is based on the last 100 delivery offers. Then I ask if I think I can complete the delivery in 21 minutes or less. While they'd love for you to accept a lot of trip requests they cannot force you to. It's important to maintain a low cancellation rate to provide a reliable service to restaurants and customers. Please share it. That offer will give you details about the delivery, with options to accept or decline. For instance, if you're typing out a text message when an order pops up, you think you're hitting the next letter but you've just accepted a delivery. Uber speaks often about the policies for your city, but they don't give you specifics. Here's how it broke down: Notice the dramatic drop between the 3 and 4 mile deliveries. The delivery will then be offered to another driver and your driver app will return to the searching for offers screen. A lot of factors go into how much you can make. This is a bad idea. Your acceptance rate is no longer displayed in the Uber app. I keep coming across drivers taking every order uber throws at them, I feel like it's important to remind everyone every 2-3 months that the Acceptance Rate DOES NOT matter. I didn't know the restaurant, the distance to the customer or how much I was going to get. Since those streets never cross, that's not very helpful in identifying the precise area for the customer. The offer amount does include the expected tip. For example, If you complete 8 out of 10 trips, your completion rate would be 80%. As a driver, your ultimate goal is to make as much money as possible. Now, even if you don't have access to the map, you know all the other things. It's important because being an Uber Eats independent contractor means you have agreed that you are providing services as a business, not as an employee of some Uber Eats job. Uber Eats has told some drivers in a select few markets that they will no longer provide up-front delivery information if drivers have rejected more than five of their last ten offers. No. When Uber Eats identifies a delivery that's a good fit for where you are, they'll push the offer to your driver app. Unfortunately, we don't know exactly WHAT that means. It was still far from perfect. If the customer added a tip when placing the order, the tip amount is included in the offer but the offer is not broken down. It's really hard to prove whether this is happening or not. To learn more about Tom, read his About Page! In this case, I believe I can (and for what it's worth, the actual time to complete was 16 minutes). Only round robin (RR) orders count toward your acceptance rate. With that pay model they started to introduce some changes. Your app goes back to an idle or waiting state. If however, you make $10 per order and do 50 orders, you also make $500 but do it in half the time making you $22.24 an hour. Its never worth it and always decreases my per-hour and per-mile earnings. No information on an offer screen is going to take that into account. Before lowering my price, I'm logging into other delivery apps first. What happens if I decline a delivery request on Uber Eats? I've cancelled many deliveries when I accidentally accepted them and nothing has happened. The guaranteed offer amount. The following includes my responses to those changes and ideas how to evaluate offers based on that. That's my primary consideration. And, if you want to maximize your hourly income and avoid potential driver deactivation, youneedto know these rules. An important factor is thatdelivery information goes away once you accept an offer. Using the 50 cent rule, doubling the pay comes out to 21. And where this ties in to the whole order acceptance thing is, those offers from UberEats are a bid for your services. Log in. As an independent contractor you are free to decide whether or not a delivery offer meets your price. The offer is based on whatever base pay and extra promotions Uber Eats offers, and the amount that the customer tipped through the app or Uber Eats website when placing the order. If you know your averages, you have an idea what to expect. Uber Eats has told some drivers in a select few markets that they will no longer provide up-front delivery information, Uber Eats delivery cancellation rate help article, Doordash, who is very transparent about their completion rate policy for Dashers. The good news is, Uber Eats provides a lot of details on their offer screen, and that helps make good business decisions. However, it was a lot easier. If your acceptance rate gets too low you can always go back to accepting every ride and with enough time youll make it back to your 100% acceptance rate. They started displaying the restaurant name and a guaranteed dollar amount. No, Uber Eats doesn't deactivate drivers for having low acceptance rates. Guess who they think took the food? One thing I will say is that Uber Eats can go hot and cold, where I can be slammed for a bit and then it gets quiet. I'll repeat what I said earlier: Offers from Uber Eats are simply a bid for your services. If there's no tip on a short quick order, it doesn't hurt me as much. To accomplish that goal, the acceptance rate is not what matters. That depends on how often a delivery offer might meet that pay. . DoorDash has a similar program with its Top Dasher program, but again, the perks you get arent worth keeping such a high acceptance rating. Uber Eats does hide any part of the tip that is over $8.00. I would call support, report that I cannot take the delivery because of the distance, never actually pick up the food from the local restaurant, and still get a warning that I had a delivery that I picked up and never completed. That driver arrives, gets the same story, and they call support. We'll explore: Once you have logged in and hit the Go button on the Uber driver app, Uber Eats will send offers to your phone. I would take the lowest offers and reject the highest. It is based on your most recent 50 offers. The most important factor is how quickly you can get the delivery done. This too happened often on bike deliveries. You agree that you will complete that delivery in a timely manner and in a way that best takes care of the food or merchandise you are delivering. For instance, the $4.50 delivery offer in the screenshot above likely had a tip of around $2 to $2.50. So now Uber knows the food was picked up, and they see you were there before. For example, if you receive 100 order requests and accept 75 of them, you have a 75% acceptance rate for Uber Eats. Realizing his experience could help other drivers, he founded EntreCourier.com to encourage delivery drivers to be the boss of their own gig economy business. They make it clear in both your independent contractor agreement, as well as on the website. The other is to let the offer time out, which is typically about 30 seconds. I have heard or watched that there is some penalty for not accepting 85% of your offers while you are online on Uber eats? Unfortunately it's hard to know if the customer did it intentionally or if they changed the tip due to being unhappy with their delivery. Honestly, high acceptance ratings are one of those things most gig jobs try really hard to encourage. Ron Walter made the move from business manager at a non-profit to full time gig economy delivery in 2018 to take advantage of the flexibility of self-employment. More High Pay Offers for 50% Acceptance Rate: Is Doordash Lying? Drivers in the test markets who have rejected more than five of their last ten offers will no see all of the delivery information when offered a delivery. (Doordash, Uber Eats, Grubhub). A great way to avoid cancellations is to pay attention to different reasons you might cancel, and try to avoid those situations. As you deliver more and more, you get to know the restaurants that are most likely to have a long wait time. While Uber Eats doesn't show the acceptance rate any longer, it's fair to assume they still keep track of it. But your cancellation rate matters a lot, and if it's too high, you risk getting deactivated by Uber Eats. But one thing many new food delivery drivers dont realize is that food apps have different rules regarding your acceptance and completion rates. What happens if you decline too many delivery offers on the Ubereats driver app? Please include attribution to EntreCourier.com. Again, thishasto be done sparingly since a high cancellation rate is a risk. Notice the screenshots from two different help articles: So it's completion rate that matters. Obviously they won't always know if a restaurant will take longer than expected and they can't always know how much time it takes to get through an apartment complex. There is no negative consequence to declining a delivery request. One of the best practices to this is to disable always on top permission after going available on the app (you can't go available with it disabled). You have no obligations to do anything at all at any period that you're not actively on a delivery. Fair or not, this is the part of the deal now delivering for Uber. Here's how much I made, in profit per hour (pay minus my mileage cost) based on how long the delivery took. I use a 50 cent rule I have to think that a delivery will pay 50 cents a minute or more. The bottom line is you should avoid cancelling active trips whenever possible since this is a risk for deactivation from Uber Eats. What that means is that legally, they cannot require you to accept specific delivery offers or even a specific number of deliveries. For instance, if the delivery fee is $3.00 and the tip is $12.00, Uber Eats will only include $8 of the tip in the offer amount (in this example the offer would be $11 instead of the total $15.00 that the driver actually receives). No. Learn why it was the perfect career move, and how it all led to the Entrecourier website. There are two ways to reject. Because I never trusted bike phone holders, I often kept my phone in my pocket. I can't say for sure whether they do or do not punish you. The process for cancelling an order is probably the most hidden of all the major delivery apps, in my opinion. This is also why things like driving at peak Uber Eats times and double-apping with other jobs like Instacart when Uber Eats is slow is so important. With Grubhub and Doordash, a higher dollar offer reflects how much the customer tips. That is because customers have an hour to add or change the tip. The map was not available so I didn't know how far I was going. Ive not seen enough of a benefit on this myself, but maybe its different in your market. That's why the profit part is so important, that it comes down to what's left after the delivery. No. Do you see the nearly $5 per hour difference for each 5 minute increment? I mean, youre probably going to have a low acceptance rate because youre cherry-picking orders that are worth it. Uber Eats for over 5 years and have consistently maintained a low acceptance rate, you can also cancel orders after you accept them, M1 Finance Referral Bonus Step-By-Step Guide, how to earn your free stocks using Webull, step-by-step guide on how to earn your Chime referral bonus, Check out how to earn this big bonus here, SoFi Money Referral Bonus: Step By Step Guide, in-depth guide on how to set up these accounts, Upgrade $50 Referral Bonus Step By Step Directions, step-by-step guide on how to earn your Current Bank bonus, Check out my post on how to easily open a Novo account, Check out my step-by-step guide to learn how to earn this bonus, paid off $87,000 worth of student loans in just 2.5 years, Netspend Account Bonus ($40 + 5% Interest Savings Account), Insight Card: A Step-By-Step Guide to 5% Interest, Netspend Account: 5% Interest Savings and $20 Signup Bonus, The Ultimate Guide to Bank Account Bonuses, Bird Charger and Lime Juicer Side Hustling As An Electric Scooter Charger, My Postmates Review: Getting Paid To Bike Around Town, I Quit My Job Rejecting The Clear Career Path And Going Out On My Own, Barista FIRE: Not Quite Financial Independence, But Pretty Close, The Reverse Latte Factor How You Can Side Hustle Your Way To Financial Independence, Where To Get 5% Interest Savings Accounts Now That Insight Is Gone, Over 600,000 Miles Earned In One Year A Recap Of My First Year of Travel Hacking. The better you can familiarize yourself with restaurants and the wait time, the better it will help you estimate total delivery time. This is especially true on my bike account (Uber requires me to have a different Uber account for bicycle delivery than for car delivery). While all of that encourages you to accept a lot of offers, Uber does not and cannot require you to do so. Jobs like DoorDash and Uber Eats are perfect examples, and both gigs let you deliver food in your spare time to make extra money. Now, despite Uber Eats not showing your acceptance rate within the app, it probably still calculates this information in the background. But I don't feel that with Uber Eats as much as I do with the others. So, if you cancel three trips out of 10 made, your cancellation rate would be 30%. Looking for more resources to make extra money? You can't switch to any other app by normal means when that happens, making it hard to pull up the map. Doordash Taxes Made Easy: The Complete Guide for Dashers by a Dasher. This post may contain affiliate links. Side Hustles, Making Money Online, & Finance. All rights reserved. They finally started to change things up. If youre interested in freelance writing services or want to partner with This Online World, please use our contact page to get in touch! In my experience, Uber Eats rarely overestimates the delivery time. At this time it is only a test. 49 Uber Eats Tax Deductions (and How to Know If You Can Claim Them), My Public Comment on the Department of Labors Proposed Independent Contractor Rule, Blogger Tax Deductions: Business Expenses for Content Creators. Or is there something else different about the two? They can also lead to missing some good deliveries. I sorted those 100 deliveries differently, this time on total miles. You have no clue what you just accepted. In other words, you're kind of rolling the dice. Personally, I'm declining that sucker pretty quick because the chime is annoying, AND a new offer is more likely to come in quicker. In a lot of situations the map didn't show up, so you still didn't know much more than you did before. During the period before they added the second wave of new information, if I was already in progress on a delivery the only information I got was the dollar amount, restaurant, and distance to the restaurant. Then it drops off. Realizing his experience could help other drivers, he founded EntreCourier.com to encourage delivery drivers to be the boss of their own gig economy business. So you shoot for an average that is acceptable. On one hand they talk about completion rate, the other is cancellation rate. However, one of the most important tips for Uber Eats drivers is to only accept orders that pay enough to be worth the mileage. Even if someone didn't tip at all, it doesn't hurt as much because your hourly rate is still reasonable and it's easier to overcome with the next delivery. Or you can just figure out your total average tip and add that to the offer value, and use that to decide if an offer is worth it or not. The dollar amount can vary and sometimes they don't hide it at all on larger tips. Posted on Published: September 15, 2021- Last updated: December 18, 2021. This is when you go back to playing the averages. I find that taking longer less profitable deliveries costs me more than any pauses between orders. Android users are also more prone to accidental acceptances. The dollar amount is right for many who use a minimum dollar amount, and it's nearly two dollars per mile. It's no different than telling a painter I'll offer you $500 to paint my house.. However, for most markets and in general, there isnt a minimum rate to maintain. If so, it's calculated as Accepted deliveries divided by order requests sent to you. One thing I've learned is that it's extremely easy to accidentally accept delivery offers on the Uber driver app. It's a lot like those websites where you go to tap the next button, but then the screen shifts and you've now clicked on an ad. On the screen you can see: Sometimes there will be additional information on the offer, such as letting you know if it's a shop and deliver offer, or if there are multiple stops. There was one factor that showed a very clear difference in profit per hour: Time. Your cancellation rate on Uber Eats does not matter. Uber Eats makes allowances for these instances: You retain the option when necessary or appropriate to do so in the exercise of your business judgment, to cancel an accepted request for Delivery Services via the Provider App, subject to Companys then-current cancellation policies. According to Uber Eats, acceptance rate doesn't matter. The only times you should cancel trips is if theres an emergency. I never know how much that stuff about penalties is reality and how much of it is stuff they want you to believe. Even still, now you had some ideas of what you were getting into. Extra Reading How To Make 400 Dollars A Day. While your Uber acceptance rate is somewhat important, its not necessarily vital to have a high acceptance rate to keep your job. Here's what Uber says about it's deactivation policy: "Each city has its own cancellation policy. No. Uber Eats simply lets you reject the delivery offer without selecting a reason. Guess what I'll be tracking in the future? . So you were still operating a little in the dark. Should I deliver during the Super Bowl for Doordash Uber Eats Instacart Grubhub? Uber Eats Food Food and Drink . This is a very recent change to Uber Eats customer-facing app, and its honestly pretty weird and not great for drivers. This is why they try incentivizing you to keep the acceptance rate high by giving you rewards, more upfront information on requests, or direct customer service contact. Pay attention, and don't accept those delivery offers to begin with. Uber Eats doesn't even publish the acceptance rate on the driver app any more. Despite this being a common misconception, understanding why ratios don't matter can save time and money for drivers seeking optimal efficiency! The other thing is, if any one platform is slow, I've got the other platforms ready to go so if Uber Eats does slow down, I can grab a Doordash or Grubhub order. As I've mentioned, I've had several times where I unintentionally accepted an offer, either by bumping the screen, or by the screen popping up when I'm in another app. Should I Deliver on Christmas for Doordash, Uber Eats and others? You can read more about Ron's story,, background, and why he believes making the switch from a career as a business manager to delivering as an independent contractor was the best decision he could have made. That tells you there is no hidden tip. The definitive answer is that your Uber Eats acceptance rate does not matter. Could this help someone else? Should I deliver during the Super Bowl for Doordash Uber Eats Instacart Grubhub? However, having a high cancellation rate is one way to get deactivated. However, in most cases it seems like Uber is within five minutes of being accurate. For most, the benefits are not worth the decrease in pay. When I started in 2018, Uber Eats did display . It will cost you more and leave you with less. Doordash is very clear what the standard is and the Doordash app displays current completion rates. Notice the While it's important to accept trips when you are able in the quote above? The bottom line is, I'm trying to get an estimate of the time a delivery will take. Does acceptance rate matter in 2023? Uber Eats states it's important to accept orders whenever possible, but the takeaway is that you can't get deactivated for having a low Uber Eats acceptance rate. This prevents the acceptance screen from popping up while you're using another app. So, if you have a 50% acceptance rate, that would mean you accepted 50 out of your last 100 delivery requests. Unfortunately, there's a lot of incompetence in how Uber will manage individual deliveries. Those two facts help you determine if there MIGHT be an additional tip amount. If your cancellation rate goes above the average for your city, youll receive a notification. Click to expand. It's not really tied to most of their incentive programs (Drivers who also do rideshare may be an exception). Overall, this update makes very little sense, but we have to wait and see if its rolled out to more markets and how it impacts food couriers. Usually on eats 40-50% of earnings is from tips and the minimum payment is 2.50. That's because Uber Eats does crack down on cancellations and does not crack down on acceptance rate. No. It is possible to cancel an offer or change your mind. You have my pledge that I will give you my hones opinions when reviewing products and services, regardless of any potential revenue. The idea is to take your pay for the delivery and divide by the estimated number of minutes. You can read more about my affiliate policy here, A map showing your location, the pickup location, and the customer location, A visual timer bar that lets you know how long you have to decide, The amount that the delivery is expected to pay, The estimated time to complete a delivery, The estimated miles that you will have to travel, The name and location of the merchant or local restaurant you will pick up from, The nearest cross streets for the customer location, 1 mile deliveries: $28.60 profit per hour, 2 mile deliveries: $30.28 profit per hour, 3 mile deliveries: $27.75 profit per hour, 4 mile deliveries: $17.05 profit per hour, 5 mile deliveries: $19.78 profit per hour, 6-7 mile deliveries: $22.81 profit per hour. If they hold you accountable to a rating system such as cancellation rates, they should let you know where you stand on that system. If Uber Eats doesn't meet my price, I believe someone else will. Notably my account is set up as a passenger driver but I've also enabled eats. Drivers do not know the actual amount they received as a tip until an hour after the delivery is completed. However, for some reason, Uber doesn't include the map in whatever pops up. A due time is never displayed for drivers. Uber has contracted with you to perform delivery services as a business, not as an employee. I've had several times where the cross streets listed were in paralell to each other. This number is automatically calculated and can not be manually changed.
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