That's why all our products are covered by extended warranties* that you can rely on. Barry Humphries, Australian comedian best known for alter-ego Dame Edna Everage, dies aged 89 By Helen Regan, CNN Updated 3:30 AM EDT, Sun April 23, 2023 . Check out our extensive range online and in-store and grab our latest deals and bonus offers. We're so confident in the performance of our tools that we offer professional users a 3-year warranty . Warranty. It essentially just wouldn't start, as if it wasn't receiving any power from the battery (no lights on, etc). Don't waste your money. The proof of purchase (invoice / receipt) needs to be presented when returning the mower. One powerful man blessing himself in a midnight Easter service. Even though you purchase and pay Amazon for BA1400, if Amazon receipt shows a seller other than Amazon, EGO Power+ will refuse to honor their warranty. Chervon Australia Pty Ltd, Unit 14, 5 Kelletts Rd, Rowville, VIC. EGO: Warranty: 5 Year: Product Length (mm) 880: Delivery & Returns For online customer service requests, please email support@egopowerplus.com.au. When requesting warranty service, you must present the original dated sales receipt. However it appears to take over 2 weeks just to ship the item. Battery works as expected until warranty runs out. Email: I wish I never bought EGO product. Here are 8 tips for writing great reviews. I called back for the third time and am awaiting a call back. LIMITED SERVICE WARRANTY FOR FIVE YEARS from the date of original retail purchase, this EGO product is warranted against defects in material or workmanship. If the mower or any of the items supplied are returned damaged, missing, or in an unusable and/or poor condition (manufacturing defects excluded), the authorised Dealer may refuse a refund. EGO Power+ ME0800 8-Inch Edger Attachment & Power Head - Amazon.com.au I guess that means I have to take time from work. materials and workmanship for 5 years from date of purchase, and any battery or charger will be free from defects in materials and workmanship for 3 years from date of purchase. What would you like to do? })(); Customer Service is TERRIBLE! console.error('Failed to load polyfill script ' + src); For the best experience on our site, be sure to turn on Javascript in your browser. document.documentElement.className = document.documentElement.className.replace('no-js', 'js'); Find out how we combat fake reviews. EGO POWER+ 56V Brushless 350mm Line Trimmer with - Total Tools if (!browserSupportsAllFeatures()) { The sole and exclusive remedy in connection with the purchase, installation, use, and/or performance of the EGO products is repair or replacement of the product as determined by Chervon North America. These parts are covered for 90/30 days from manufacture defects in normal working conditions. Be the first to know about new products and innovations. In my most recent encounter I have requested a call back several times. Initially I had recommended EGO products to a number of people, but no longer will do so and will never purchase one again. After 30 minutes of inane questions I was told that I need to take it to a repair shop. 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.pa rentNode.insertBefore(j,f); This warranty does not cover the damage resulting from modification, alteration or unauthorized repair. Check out our library of quick how-to videos. have purchased it from an authorised EGO Power+ Dealer. For the best experience on our site, be sure to turn on Javascript in your browser. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law and the New Zealand A small boy killed by another Russian missile attack on Ukraine is a They will not listen to what you say. Specific warranties apply to the products below: Commercial Tools: LBX6000, BCX3800, STX3800, HTX6500, CSX3000, PPX1000, PSX2500, PTX5100, BHX1001. They do not stand behind their products. We see that youre on the North America site but appear to be outside the U.S. and Canada. *Commercial Series Tools include: LBX6000, STX3800, HTX6500, CSX3000, PPX1000, PTX5100, PSX2500, BHX1000, LBPX8000, **Commercial Backpack Battery & Commercial Charger: BAX1500, CHX5500. If you register your product, we'll have your information on file when you call us with a question or warranty issue, making the process even easier for you. To opt out of a category of data collection, select 'No' and save your preferences. // object-fit support Agents are available: 10:00AM - 6:00PM EST (Saturday and Sunday). Qualification for the 5 Year Domestic Warranty program: (a) Consumers must purchase genuine Husqvarna oil on the same invoice/receipt as the qualifying Husqvarna finished product. Price for another battery (56v/7.5AH) make me think Im dealing with an oil company. Authorized Service Centers for Batteries? : r/egopowerplus - Reddit I registered the string trimmer and they have the serial number and receipt. EGO will offer warranties of five years on mower parts and three years on the battery. Greenworks vs EGO Lawn Mower Showdown! What's the Better Buy? This company is truly a joke save your money, energy and time ! Barry Humphries, Australian comedian best known for alter-ego - CNN Our batteries and chargers are backed by an industry leading 3-year warranty. That never happened. loadScript('https://cdn11.bigcommerce.com/s-lottofd6de/stencil/3ecb3ae0-f7a1-0139-698b-02ee83cb876c/e/4b78c7f0-c1a6-013b-1e93-3e341675df77/dist/theme-bundle.polyfills.js'); This does not cover wear and tear. Ughhh. Called the warranty number on Thursday. BEWARE: EGO battery powered tools warranty is a scam : r/Tools - Reddit The store will not work correctly when cookies are disabled. I loved the EGO lawnmower I purchased, at first. I found the receipt and called back but they would not enter the purchase date becuse they said I did not have the battery with me. var xmlHttp = new XMLHttpRequest(); You can (slightly) extend this but never charging over 90%, never draining below 10%, and storing the batteries around 50%.. but even that's not gonna change the fact that batteries die. First, know that you can return the mower to where you bought it. Any claims other than the right to have the defect rectified as stated in this warranty are excluded. Last update I got was that the item was marked "in transit" back to the store on the 17th. All items listed on the packing list in the user manual of the mower must be They don't believe you bought their product by default and have to supply a copy of your original purchase receipt even if you did register it. Warranty Policy for EGO outdoor power equipment, portable power, batteries, and chargers is outlined in the chart below. $299. addition to other rights and remedies imposed by State and Federal legislation that cannot be excluded. Pulled out the powehead last weekend to do some trimming only to find it completely dead! Subsidiary Ltd, 4th Floor, Smith & Caughey Building, 253 Queen St, Auckland, 1141. Next, I had to replace 3 batteries via warranty, and 2 of those 3 went bad and EGO wouldn't replace those. For domestic users we offer a 5-year warranty on all tools and a 3-year warranty on batteries when registered within 30 days of purchase. Extended warranty exclusions include, but are not limited to, commercial, agricultural, rental, industrial and rental usage types. But nobody mentioned anything to me when I first set this up. They said to bring it to my nearest Home Depot and it gets sent out to be repaired. Please contact EGO Customer Service Toll-Free at 1-855-EGO-5656 any time you have questions or warranty claims. $1249. ","consent_manager.accept_all_cookies":"Accept All Cookies","consent_manager.gdpr_settings":"Settings","consent_manager.data_collection_preferences":"Website Data Collection Preferences","consent_manager.use_data_by_cookies":" uses data collected by cookies and JavaScript libraries to improve your shopping experience. The second battery worked for a while, but is not now and I am going through the process described above. I wont buy another Ego product. Where the product is repaired, Chervon may use refurbished parts. 75 talking about this. WebFont.load({ When I answered a woman said Ego Customer Service and nothing else. EGO lasts longer without needing changes. My gut instinct was to buy gasoline equipment, instead I bought this junk and it is worthless. I really like the EGO line except for the price of there batteries. I asked if she was calling to help me and she replied You havent said anything. The head on my 1 1/2 year old string trimmer will not advance line (it jams after a minute of use and the line won't feed out), so I called customer support. This warranty does not cover the damage resulting from modification, alteration or unauthorized repair. The message is very annoying. Ego should be sending out re-designed replacement units to customers with failed units. %PDF-1.5 % This warranty only covers defects arising under normal usage and does not cover any malfunction, failure or defect resulting from misuse, abuse (including overloading of the product beyond capacity and excessive exposure to water or rain), accidents, neglect or lack of proper installation and improper maintenance or storage. EGO Reviews | Read Customer Service Reviews of egopowerplus.com Waited two weeks, had to call back again, and no one had done anything. The manager at Lowes opened 3 boxes until he finally found one that had the battery and charger. This warranty applies only to the original purchaser from an authorized EGO retailer and may not be transferred. })(window,document,'script','dataLayer','GTM-MJ96WTR'); It's not like it had to be shipped cross country. This warranty is subject to and shall be interpreted according to Michigan law without regard to principles of conflicts of laws. When requesting warranty service, you must present the original dated sales receipt. For residential users looking to ditch gas, the EGO 52-inch zero-turn currently offers the most refined residential mowing solution on the market. Experience With EGO (Lawn Tools) Customer Support & Warranty First time it was over 3 hours later when they called back and I had to leave home in the interim so they couldnt help me without access to the product. The Commercial Series Product Warranty for commercial users is 2 years for product, backpack battery(BAX1501) and commercial charger(CHX5500E). Takes all of 3 minutes. THIS EXPRESS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE OR USE, WHICH ARE DISCLAIMED. Call Ego customer service. (function () { Introducing the EGO POWER+ 16" POWERLOAD String Trimmer, the world's most advanced trimmer featuring the world's first LINE IQ technology. So if you need to get in touch with EGO about a warranty claim and get a tool repaired -- Make sure you take actions to have a backup for around 8 weeks or so. Date of experience: 02 January 2023 PB Peter B 1 review AU 27 Jan 2023 Batteries are garbage Bought almost $1400 worth of Ego tools less than one year ago. My attempts at a warranty replacement have been horrendous. EGO lists new trimmer heads and other 'wear' items as only having 90 day warranty. The Ego warranty system is great but tarnished by customers expecting free service for stuff out of warranty or never registered. So any non-AU supplied items have different prefix letters in the serial#! No legal action shall be brought against Chervon North America unless filed within one (1) year after the basis for such legal action becomes known, or with the exercise of reasonable diligence should have become known. EGO tools are backed by an industry leading 5-year warranty. JavaScript seems to be disabled in your browser. I wanted to give a brief summary of my experiences dealing with EGO, their products, and their warranty/support department. For the best experience on our site, be sure to turn on Javascript in your browser. For domestic users we offer a 5-year warranty on all tools and a 3-year warranty on batteries when registered within 30 days of purchase. Though everybody that I spoke to said "it's normal" to take this long. This guarantee does not limit the buyers rights arising from the contract of sale with the reseller or applicable statutory rights. She hung up on me. They say you have a warranty then give you the run around two supervisors at that! Why wasn't I told this during the initial claim? I have a full EGO lineup -- Lawn mower, leaf blower, string trimmer, hedge trimmer. For domestic users we offer a 5-year warranty on all tools and a 3-year warranty on batteries when registered . Bought a string trimmer with battery, then an extra battery October 2022. We stand behind our products, so please call with any concerns or questions. The first time, I was on hold for about an hour. The warranty period for reconditioned or factory certified products used for residential purpose is 1 year, for industrial, professional or commercial purpose is 30 days. Commercial Backpack Battery & Commercial Charger**, EGO POWER+ Outdoor Power Equipment, Portable Power Products & Charger Model: CHV1600. Then the entire burden of coordinating, moving the mower by renting a trailer and finding a service center is on you as the customer. They should be able to help you especially if you tell them the service centers refused to help. This deposit is refundable when the repair service is deemed to be covered under warranty. Initial Complaint 05/06/2020 Complaint Type: Problems with Product/Service Status: BBB unable to locate. My wife just laughs at me even attempting to get a reply on the phone. Be the first to know about new products and innovations. && window.WeakMap Plus, the ergonomic design offers additional comfort and is beneficial specially if you work with your hands for long hours.
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