Copyright 2020 hechtgroup.com. Thank you for reaching out to us to let you know of your experience, At Carphone Warehouse & Curry's we pride ourselves at putting the customers at the heart of everything we do and unfortunately we have fallen short on this occasion which we apologise for, we are sorry that you have not received the 200.00 promotional amount.Please contact us via email on trustpilot@currys.co.uk with a copy of the review, and also CTP00041 as a reference number in the subject line of your email.Yours SincerelyJim Carphone Warehouse. Without understanding their invoice I didnt realise I had not upgraded my old phone. Are there clearance sale that offered by Carphone Warehouse? Welcome to the official channel for Carphone Warehouse video reviews. Hi Michael,Thank you for your review, we are sorry for the issues you have experienced in contacting Vodafone through Curry's.If you would like to discuss the matter further, please contact us via email on trustpilot@currys.co.uk with a copy of the review, (required customer detail) and also CTP00038 as a reference number in the subject line of your email.Yours SincerelyJimCarphone Warehouse. Mark Bradley. Or if you live in Scotland, contact Police Scotland to report the fraud. Please avoid at all costs, pay more if you have to and go directly to the phone company. is also available on SIM only deals, so NHS staff can save money on their monthly bills. All rights reserved. Please do not use Carphone Warehouse. Compare mobile phones on any network and discover the cheapest mobile phone deals. I have contacted customer services and nothing, they escalate to the trade-in team twice and nothing.I did fill in the claim form twice prior to sending my old phone in. The numbers are spoofed to look like UK numbers. She said yes. When I called them out they hung up. When I tried to get my refund the second time, Carphone Warehouse didnt return my request. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Once you have provided your PAC to your new provider, they will contact your old provider to port your number. Really? The sales assistant asked the manager for assistance, who exclaimed: \"I don't know anything about Sony phones\". During lockdown I had to use the website. That's a 15% discount at Carphone Warehouse you don't want to miss. As Carphone Warehouse is franchise, it means not all store can apply the NHS discount, so be sure to ask the stuff if they offer this Discount Codes when you make an order. Ordered a 32GB white iPhone 4S online from carphonewarehouse website on an O2 12 month upgrade. I had to visit the Vodafone shop 5 times, Carphone Warehouse shop 6 times and EE too. But I have had no acknowledgement of them receiving the letters. The Carphone Warehouse is the UK's leading independent mobile phone retailer. DO NOT BUY ID MOBILE IT DOESNT WORK!Myself and my partner went in to take out a vodafone contract in November and were convinced to go to ID instead, being promised it was great.Its not a network. After 7 weeks and countless emails to customer services, only 2 of which ever responded to with standard holding replies, I am becoming increasingly frustrated. Carphone Warehouse 15 off coupons are prepared now? Speaking on twitter, he then hung up only to receive another call from a second fraudster using the number 01423 771673. (modern), A mix-up seems to have landed our correspondent with a regular supply of unwanted phones. Does Carphone Warehouse offer 40 off coupons? Ireland I ordered Google Pixel 7 pro on the strength of the additional 200 trade in offer. As I went instore I want entitled to refund, if I'd bought online to collect or over phone I would be entitled to the reduction. If you cannot see your confirmation email, this could be for several reasons relating to your email account's inbox. You can use your discount across one-off, bulk and subscription purchases of a minimum of 40 spend. Read the privacy policy for details. For this, you'll need totext 'PAC' to 65075to begin the process. The whole thing became a little less exciting when it explained . If the customer has already placed an order, an email with the order details and a link to the delivery confirmation page will be sent to them. Hi Anna, Thank you for your review, we are sorry that you have not received your replacement phone, at Carphone Warehouse and Curry's we pride ourselves at putting the customers at the heart of everything we do and unfortunately we have fallen short on this occasion which we apologise for.Please contact us via email on trustpilot@currys.co.uk with a copy of the review and also CTP00054 as a reference number in the subject line of your email.Yours SincerelyJim, Absolutely awful. Carphone Warehouse is the UK's largest phone retailer. Hello Lee. I bought a Pixel 7 and sent my Samsung Galaxy S10e in for trade in. While it used to deal in all four of the main networks, it now focuses on Virgin, Vodafone. Just joined Vodafone via a Carphone Warehouse new phone contract a few days ago and have been waiting for my old number to be ported over. Hi there, Thank you for your review, at Carphone Warehouse and Curry's we pride ourselves at putting the customers at the heart of everything we do and unfortunately we have fallen short on this occasion which we apologise for, we are sorry to hear that your number has not ported over.Please contact us via email on trustpilot@currys.co.uk with a copy of the review, and also CTP00055 as a reference number in the subject line of your email. At this point Im not sure if continuing fraud is being committed or if its just a mix-up with different parts of the company. Carphone Warehouse is also bringing Discount Codes to NHS employees. They also offer an NHS discount for NHS staff, which can be used to save money on their products. Here from Mon-Fri: 08:00-20:00 Weekends: 09:00 - 17:30. He said it was an internal system and could not provide a copy. They are relentless, Lorraine, who is actually a Three customer, told The Mirror. the UK's best and worst mobile phone providers. When I said I wasn't particularly impressed with Vodafone as they were difficult to contact, I was told they were all the same. Track my order - Carphone Warehouse Help and Support Help Track my order Share this Track my order What did you order? Updated on Please note that we may share your email with the company to verify your order. Mirror Money has heard from dozens of people who have received unsolicited calls from fraudsters purporting to be from the retailer offering tariff discounts, early upgrades and alleging that they have won a competition. Reply from Carphone Warehouse Part of Currys. Editor, Marcus Herbert. Not even an explanation. The Carphone Warehouse Limited was a mobile phone retailer based in London, United Kingdom. A spokeswoman said: "We have been alerted to phishing emails by. Carphone Warehouse says: "We are very sorry for the inconvenience caused. As many other customers, I purchased 2 Pixel 7 Pros as a part of the trade in promotion. But you can take it easy because the store will never share your information and you can opt out at any time. We are sorry that upon inspection your phone was identified as having a screen faultPlease contact us via email on trustpilot@currys.co.uk with a copy of the review, and CTP00048 as a reference number in the subject line of your email if you would like to discuss the matter further. ). Free next-day delivery is available 7 days a week to your home, via DPD (UK). Would you like to add a photos or videos? Annoyed with the comedy of events, I emailed back to say I now had no desire to discuss this issue again with their organisation and it was now in the hands of my solicitor who will be investigating the whole sorry saga.\r\n\r\nToday I received this response from the CEO's office at 18.17: \r\nDear Ms Fraser,\r\n\r\nThank you for your recent email.\r\n\r\nJust to advise we are still investigating your complaint. AVOID AT ALL COSTS, NOT WORTH IT, THEY JUST LITERALLY DON'T DELIVER WHAT YOU PAY FOR, Thank you for reaching out to us to let you know of your experience,At Carphone Warehouse & Curry's we pride ourselves at putting the customers at the heart of everything we do and unfortunately we have fallen short on this occasion which we apologise for, we are sorry that you have not received your phone that has been ordered. Then you can enjoy this Carphone Warehouse NHS discount when you checkout at carphonewarehouse.com. THE CARPHONE WAREHOUSE UK LIMITED - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, business activity. We need your email address to verify that your review is genuine. not had any more emails since the one i got monday and the couriers website says not details available. Companies can ask for reviews via automatic invitations. No ombudsman either because they are a retailer. I fell badly to the ground and as a result suffered a fracture. Poor customer service.\nI will not be renewing with them in 2 years time. They simply have to sign up for the NHS Club to receive the discount. Your browser does not support embedded videos. When I complained. I asked why and she said the tech person was on leave and back the next day. \r\n\r\nI am a carer for my housebound disabled mother who I was cooking for daily and seeing to her care needs and I am a carer for my daughter who is vulnerable. You just top up your account manually and pay for calls/texts/data at your networks rates. 16GB 6+ for me but still waiting on confirmation (my order has been acknowledged) I got up and approached the tech person as I needed to explain my query. For all those who preordered from the Carphone Warehouse - which phone and which stage are you at? I purchased an early upgrade device with EE though Carphone Warehouse last month. If you are happy to be givena different number, you just need to contact your new provider to apply for a new service and contact your current provider to end your existing contract. perhaps Ealing? 2023 Trustpilot, Inc. All rights reserved. . Carphone Warehouse proudly offers 10% off all purchases for all NHS workers. The extraordinary aspect is that Carphone Warehouse was prepared to risk losing all the expensive handsets they bombarded you with rather than update their computer systems. I am still not getting a response and being ignored, they clearly know how bad the network is.I will be ensuring everyone in the stores and on social media knows not to sign up to this network or go to carphone warehouse as well as getting legal advice.We were both also promised 100 currys voucher, i received mine but my partner is yet to (all was discussed in the above mentioned, ignored communication with the carphone warehouse), Hi Siobhan, Thank you for your review, we are sorry to hear about your experiences with the coverage that you receive with ID Mobile, We are sorry that you felt as though you were mis sold your contract in store, we would like to get this looked into further for you.Please contact us via email on trustpilot@currys.co.uk with a copy of the review, and also CTP00051 as a reference number.Yours Sincerely Jim Carphone Warehouse. The email id says sales@carphonewarehouse.club so it is now @carphonewarehouse.com . Password. Apple iPhone 11 for 26 per month with Unlimited Data. The new phone arrived on time, the number was ported over from my old network with a couple of minor issues, but nothing out of the ordinary when changing networks. Shop with Your Carphone Warehouse Discount Codes! Their response was very matter of fact. Please try again later. Looks like that email address is already registered. With the NHS discount, Carphone Warehouse is a great place for NHS staff to get the latest mobile phones and accessories at a discounted price. And if you shop in store, simply show your NHS identification card, they will offer money-off deals. Privacy Policy. And still no phone.. shocking experience.Update.. day 5 still no communication and no phone.Update..day 6 after emailing below as soon as I got the message below for somebody to call me. and it's own network - iD Mobile. A note on my account warning staff not to approve orders to my address without extra checks has had no effect. Lovemoney.com limited is a registered company in England & Wales.Company REG NO: 7406028 VAT NO:279970044, Cancelling your phone contract is just a text away, Keeping your number or choosing a new one. I refused as it was not my fault and felt I should not have to pay a \u00a340 surplus fee for another phone. Which resulted in my paying for a monthly phone contract even though I no longer had the phone. Apart from Carphone Warehouse. I felt pressured to sign up for a new contract without having time to think about it. Trying to resolve a network issue with my business Vodafone account. Shopify must know the customers name, the email address that was used to place the order, the purchase amount, and the shipping address in order to send a confirmation email. Any fraudulent contracts set up in my name are cancelled, so Im not sure why Im still being sent phones. The Carphone Warehouse is a mobile phone retailer with stores across the United Kingdom, Ireland, the Netherlands, Spain, and Portugal. The discount is available on all products, including phones, tablets, and accessories. Pay-monthly contracts typically last between 12 and 24 months, while SIM-only deals usually last 30 days or 12 months. So I go back to the store and guess what? People have actually stopped calling me due to it.Since Feb I have sent the carphone warehouse 3 emails, completed 2 'contact us' forms, called carphone warehouse twice and sent a letter asking to be transferred to the Vodafone contract that we originally went into the store to purchase, before being missold ID mobile. Order by 9PM for next day delivery. So customer service was called and after waiting 40 minutes to get through I\u2019m told that they can\u2019t do anything and it\u2019s a store issue. Is it possible to get Carphone Warehouse ads and pricing? Three: 0333 338 1001 O2: 0344 809 0202 EE: 0800 079 8586 It also depends on the internet connection speed between the two servers. The response? Luckily I'm out of contract in a month so can get away from them. Thank you for reaching out to us to let you know of your experience. Phone call out of the blue informing me my contract was up. I was upset and disgusted at his defensive attitude and I told him I was there for the incident report nothing more nothing less! They said that my order hadn't been processed yet and they would put me through to sales who would complete my order. The customers email address will then be sent a confirmation email via Shopify. I waited whilst she text the store as she said there was no reception in the store but after a few mins she made a short abrupt enquiry over the phone and confirmed tech support was available in Ealing.\r\n\r\nI got to the Ealing Branch, there were 2 people on the desk, one tech person was tech serving a customer, so I approached the other person, who was free and asked for assistance to which he responded: \"I am going on my break, you will have to ask a sales assistant to help you at the desk over there\". In any case, its likely nothing to worry about just a confirmation that your order went through or that youre subscribed to the mailing list. At that point I was not aware of the damage as I was in complete shock) then, the customer asked me if I was ok, and handed me back my mobile phone which had gonet flying across the shop floor.\r\n\r\nI then sat at the technical desk waiting for assistance and no one came. If you're out of contract, why notsearch for a cheaper phone or SIM-only contract with Carphone Warehouse? I was offered 170 trade in alongside 150 additional trade in as part of a Samsung promotion. Whether you're looking to cancel with Virgin, Tesco, Three or anyone else,the numberyou'll need to text is the same (although it does varybased on whether you want to keep your number, as we'll explain in a bit). These include email quota issues, your DNS settings, and your email client settings. Then you can getCarphone Warehouse NHS discounton the high street with the Blue Light Card. I got a bill of 681.39 due to their negligence. For the first time, NHS workers will be able to gain the discount if they are ordering throughcarphonewarehouse.com. Strengthen your review by uploading photos & videos. The worst bit is, they refused to repair it due to \u201cwater damage\u201d even though it has not got wet and only 3 months old! The scams are so prevalent that even entirely new mobile numbers, which have not been shared, are receiving fraudulent calls within days of new accounts being created. This means that we may receive a commission Carphone Warehouse said its 69 standalone . Read the other reviews - this appears to be the normal.Absolutely disgusting behavior and seems to be a scam they run to get people to buy and trade in.Update 26 April 2023: Not Resolved, even though emailing them back with further details to investigate. The company offers a wide range of products primarily mobile phones and accessories at very affordable prices. You are not able to contact Carphone Warehouse via email. I did that, they said my phone would arrive the next day, which it did. It has to be your own NHS email otherwise you won not receive your discount code. Text the number that best describes what you want from the three scenarios below. Carphone Warehouse has 17,000 employees. You won't find any discounts listed directly on carphonewarehouse.com, but they are available. I asked why. You had 14 days to cancel. ", "Good Evening,\n\n\nI had purchased a new handset over the weekend the handset i purchased was the Samsung note 20 ultra from bradford forster Square.\n\n\nI was served by a gentleman named omar who was polite and professional he transferred all my data from my old phone on to the new handset.\n\n\nHe was so patient and I think omar should receive a bonus for the way he helped me.\n\n\nI would definitely recommend family and friends to come to see omar if we require omar services in the future.\n\n\nKind Regards\u00a0\n\nMr m.ilyas\n\n", "Beware when doing a phone upgrade via their website. It is investigating the hacking attempt, which began in July last year . It is important to keep this email safe as it will be required if you need to make a claim. Hi, Thank you for your review,At Carphone Warehouse & Curry's we pride ourselves at putting the customers at the heart of everything we do and unfortunately we have fallen short on this occasion which we apologise for. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. If you have already selected the goods in carphonewarehouse.com and are ready to place an order. carphonewarehouse.com supplies a number of quality Phone Services items at a competitive price. I pre-ordered online just before 3pm on Monday and still confirmation email to say it's accepted, just the initial one. Are there Friends and Family Discount in the Carphone Warehouse? he was extremely rude to me exclaiming \"I am mopping it up aren't I\". It took a kind customer to hand me my mobile phone (which got damaged in the fall. As part of the investigation it is key that we speak with all employees.\r\n\r\nAs soon as I have an update I will contact you on xxxxxxxxx.\r\n\r\nKind regards,\r\n\r\nCharlie Rostron\r\nCEO Team\r\nCarphone Warehouse\r\n\r\nSee you in court!!!!!!". The first thing to do is to confirm you're definitely able to switch penalty-free. But if you have a Blue Light Card, you can sign in their website, search for Carphone Warehouse Discount Codes. very very disappointed. This way, you can spend less time hunting for NHS Discounts. Terrible service. William Ryan. Unless theyre holding out for a refund, theres nothing you can do because they have a 28-day window. One of the most popular services that Carphone Warehouse offers is its mobile phone insurance. Responding to some concerned customers on social media, Carphone Warehouse said: We've had an influx of scam calls from agents impersonating Carphone Warehouse.. Something went wrong, please try again later. The scammer then asked her to purchase an iTunes gift card, replicating a similar scam in which people are told to repay tax bills in the form of vouchers. Nor has my complaint been investigated. Nadezhda Babenko. Looks like my only option is to loose my number. So at this point I\u2019m raging. The provider will then send a text back with a unique code and any other related information to closing your account like termination charges and outstanding handset costs. I'll be filling in a claim with the small claim court next, as I am owed 300 GBP.. Hello. I have reported this multiple times but the phones keep coming. We use dedicated people and clever technology to safeguard our platform.
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